We visited WoodUpp showroom at Coomera and found the staff friendly and knowledgeable about there products. Overall a good experience. Deliver for the panel we chose was from Melbourne but didn’t take... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU
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If you're ordering from Australia - expect a massive delay with no communication. Ordered a quite a few things, no response for over a month, you need to followup with them. I'm sure the products... Voir plus
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Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... Voir plus
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Quick delivery to the door, easy installation and looks amazing. Bonus, our bedroom smell like a forest.
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À propos de l'entreprise
À propos de WoodUpp - Australia
Écrit par l'entreprise
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Écrit par l'entreprise
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Coordonnées de contact
RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Australie
- 1300966387
4,4
Excellent
104 avis
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A répondu à 94 % de ses avis négatifs
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Quick delivery to the door
Quick delivery to the door, easy installation and looks amazing. Bonus, our bedroom smell like a forest.
12 août 2026
Réponse de WoodUpp - Australia
Hello Simone,
Thank you so much for the lovely review! It’s awesome to hear that delivery went smoothly and that everything was a breeze to put up at home. 🪵✨
Honestly, there's really nothing quite like that authentic forest scent to turn a bedroom into a cozy little retreat. We're super glad you're loving how it turned out! 🌲
If you ever need a hand with anything else, just give us a call 🤗
Kind regards
Ida Horsbøl
WoodUpp Customer Experience Team
WoodUpp showroom at Coomera…
We visited WoodUpp showroom at Coomera and found the staff friendly and knowledgeable about there products. Overall a good experience. Deliver for the panel we chose was from Melbourne but didn’t take long.
13 juillet 2026
Réponse de WoodUpp - Australia
Hi Gordon,
Thank you for taking the time to leave us a review! We’re so happy to hear you had a positive experience at our Coomera showroom 💛
It’s also great to hear that your panels made their way up from Melbourne without too much of a wait. We know how eager you can be to get started once you’ve chosen your panels! 🪵
We hope you’re loving the finished look and enjoying your WoodUpp panels.
Kind regards
Ida Horsbøl
WoodUpp Customer Experience Team
The product is great
The product is great. The customer service could not be faulted. I was in two minds on how the TV mount would hold up but it was awesome. Trust the product and the design. Its quality!
4 août 2026
Réponse de WoodUpp - Australia
Hi Scott,
We love hearing this! 🙌 Especially knowing you had some doubts about the TV mount at first, it’s great to hear that it completely won you over once installed. 📺✨
Thank you as well for the lovely words about our customer service. We’re so happy that both the quality and the experience lived up to your expectations.
Enjoy the finished setup! 💛
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
2 months of waiting (and no product yet)
If you're ordering from Australia - expect a massive delay with no communication.
Ordered a quite a few things, no response for over a month, you need to followup with them. I'm sure the products will turn out great.. when they eventually arrive - but none of this is disclosed when you purchase. I'm nearly nearly 3 months of waiting in a couple of weeks.
3 septembre 2026
Avis spontané
Réponse de WoodUpp - Australia
Hi Sherif,
First of all, I’m very sorry for how frustrating this wait has been. Even when an order has a longer expected delivery time, we should still do a good job of keeping you informed along the way, and I’m sorry that we haven’t done that here.
I’ve looked through your case and can see that Mick got in touch with you on August 20th. At the time your order was placed, the BM1 had a delivery timeframe of 35–40 business days displayed next to the add-to-cart button because we were waiting for new stock to arrive at our Melbourne warehouse.
We later realised that a number of customers hadn’t noticed the longer timeframe when ordering. We therefore decided to mark the BM1 as out of stock on our website instead, so there could be no uncertainty about the availability while we waited for the new stock.
The expected arrival was towards the end of August, followed by delivery in early September. But regardless of the original timeframe, I completely understand your frustration with the communication. You shouldn’t have had to keep following up yourself to find out what was happening.
I’ve now asked our Australian team to contact you again and give you the latest update on your order. 🙏 Hopefully we can get this final part of the wait behind you very soon.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
My experience with Woodupp went…
My experience with Woodupp went realitively smoothly. The panels were delayed a bit and the delivery company was very vague on communication about day and time of delivery. Communication with WoodUpp was great... overall very happy.
28 juillet 2026
Réponse de WoodUpp - Australia
Hi Joanne,
Thank you for sharing both sides of your experience with us 🤝 We’re really pleased that our team took good care of you, although we’re sorry the delivery company left you a little in the dark about the timing.
Despite the delay, it’s wonderful to hear that you came away happy with your WoodUpp experience 😊🪵 We hope you’re enjoying the final result!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Réponse de WoodUpp - Australia
Hi Frank,
Glad to hear the product itself hit the mark! 🙌🪵
We’re always looking for ways to make the whole experience even better, so we’d really appreciate hearing what finishing touches you think could be improved. We’re all ears! 😊
Thank you for taking the time to leave us a review.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Réponse de WoodUpp - Australia
Hi Ian,
Sounds like we ticked all the right boxes 😊✅ Thanks for the kind words, Ian. It means a lot to know you felt well looked after from start to finish.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great service and great product with…
Great service and great product with fast delivery
21 juillet 2026
Réponse de WoodUpp - Australia
Hi Angelo,
So happy to hear you had a great experience with us 🙌 Thanks for choosing WoodUpp. We hope you’re just as pleased with the finished result 🌿✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Happy camper
Good communication from Mick and problem with delivery solved satisfactorily
20 juillet 2026
Réponse de WoodUpp - Australia
Hi Adam,
Delivery hiccups are never fun, so we’re very glad Mick could help turn this one around 🚚✨
Thanks for taking the time to share it, Adam. Mick will definitely appreciate the shoutout 🙌
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great quality product
Great quality product. Delivery was a bit delayed but worth the wait
15 juillet 2026
Réponse de WoodUpp - Australia
Hi Sarah,
Thank you, Sarah 😊 And an extra thank you for being patient with us on the delivery. We’re so glad the product made the wait worthwhile 🌿💛
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great customer service
Great customer service, good communication and a great product.
15 juillet 2026
Réponse de WoodUpp - Australia
Hi Jai,
Sounds like we ticked the right boxes for you ☑️😊 Thank you for the lovely feedback, Jai. We hope you’re just as happy with the finished result ✨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
The products are so easy to work with
WoodUpp is a superb product and so easy to work with. Delivery to Perth WA was better than expected
7 juillet 2026
Réponse de WoodUpp - Australia
Hi Jan,
This is so great to hear!
Thank you so much for this 5 star review! It is always so nice to hear when a customer feels that the WoodUpp experience and delivery was better than expected!
We hope to see you again soon, Jan! 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Ready as quoted and the product finish…
Ready as quoted and the product finish was excellent
2 juillet 2026
Réponse de WoodUpp - Australia
Hi Gary,
On time and looking sharp, we’ll happily take that 😄✨ Thanks for trusting us with your project, Gary.
Enjoy the result!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Website clarity needed, but follow-up provided
*Edited review: I purchased some panelling from Woodupp and received the automated email about my order when it was placed. The website indicated it was in stock with a 7-14 day shipping time, but I didn't hear anything for 9 days. I sent a couple of follow-up emails to confirm when it would be shipped, plus a message on their FB account, but I didn't get a reply to any of them, so I left a 1-star review here.
Since my review, Woodupp Australia have contacted me to explain how their online system works and that they won't have stock in Australia for another month. They also explained my emails went to Denmark, not Australia, so they weren't aware of my attempts to reach them.
The customer service guy who rang me was helpful in explaining what went wrong, so I have changed my review from a 1-star to a 3-star review. The website is still unclear and in my view a bit misleading as to the availability of stock, but the communication from the Australian team once aware of the issue has been good.
14 juillet 2026
Avis spontané
Réponse de WoodUpp - Australia
Hi Sam,
I am very sorry that you have been left without an update regarding your order. I completely understand your frustration, and this is not the level of communication or service we aim to provide.
Your emails reached our teams in Denmark and the US. Although your enquiry was subsequently forwarded to our Australian team, we unfortunately failed to ensure that you received a timely response.
At the same time, an issue with the address information on your order has prevented it from progressing correctly through our updated order system.
We sincerely apologise that this was not identified and communicated to you directly!
I am now following up directly with our Australian team and have also contacted you by email so that we can confirm the necessary details and get your order moving as quickly as possible.
Thank you for bringing this to our attention, Sam. We take full responsibility for the lack of communication and will do everything we can to resolve this promptly. 😊
Kind regards,
Stine Brorsen
WoodUpp Customer Experience
Transformed a feature wall in a day…
Transformed a feature wall in a day with Herbel construction
Materials of excellent quality and looks stunning
16 juin 2026
Avis spontané
Réponse de WoodUpp - Australia
Amazing Vic! Thank you so much for sharing! 🙌
All the best
Team WoodUpp
Good quality, LEDs should be coloured
Everything is pretty good quality. I am disappointed that the strip Lumi LED strips, which are $240 each, are not coloured LEDs. Thats a big missed opportunity and I would probably just buy something cheaper from elsewhere, next time.
Overall, good quality, but the accessories (shelves, LEDS) are very overpriced for what you get.
12 mai 2026
Réponse de WoodUpp - Australia
Thank you for taking the time to share your feedback, Samuel. We're really pleased to hear that you're happy with the overall quality of our products. 😊
We appreciate your feedback regarding both the Lumi LED strips and our accessories. Feedback like yours helps us evaluate both our product development and pricing, and we'll be sure to share your comments with the relevant teams.
Thank you so much once again for your valuable feedback, Samuel.
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Amazing Customer Support
Amazing Customer Support. Can't recommend highly enough.
I ordered my panels for fitting out a rental in Sydney and sent a list of questions to the team expecting an average kinda response. I was blown away with the detail and knowledge that I got back from Ben and the team! Ben was always ready to work with me and work through any number of questions around how we could make the product work for what I wanted, as well as working through timelines and install details. He answered all emails and things super efficiently, he had technical diagrams that outlined exactly what I could and couldn't achieve and he was able to answer so many questions over the phone or on email super fast. I can't say enough good things about these guys - honestly, 5 stars isn't enough ! Thanks Ben and Woodupp - you rock!
2 juin 2026
Avis spontané
Réponse de WoodUpp - Australia
Wow, Andrew! We are so happy to hear that Ben and the team were able to give you the support and detail you needed for your Sydney rental project. That is exactly the kind of experience we strive to deliver — going beyond the average and making sure every question is answered properly.
I will absolutely pass your kind words on to Ben — he will love hearing this! 😊
We hope the panels look absolutely amazing in the rental — you rock too, Andrew! 🤘
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Happy purchaser
Impressed with the support, the quality product and the quick efficient supply.
7 mai 2026
Réponse de WoodUpp - Australia
Thank you so much Rod, such positive feedback is always so great to receive. Much appreciated.
Great customer service and product.
29 avril 2026
Réponse de WoodUpp - Australia
Thank you for taking the time to share your feedback with us, Pete! We’re so happy to hear that we lived up to your expectations. 👏
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Absolutely love the finished look
Absolutely love the end result. The products are such great quality, easy to install and look amazing. Customer service was excellent.
29 avril 2026
Réponse de WoodUpp - Australia
Hi Will, thank you so much. It's always great to hear that customer appreciate the quality of our products, and the service experience that we strive for. Thank you once again.
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