Wooter Apparel Avis 222

So far so good! Above and beyond customer support.

As a small nonprofit arts organization, we placed a $1,390 order with Wooter Apparel for custom jerseys intended for fundraising at our event on April 17. Unfortunately, the jerseys arrived just before the event with a significant error—the event logo was misprinted. Wooter offered to reprint the jerseys, but with only two days before the event, this was not a viable solution.

They then proposed a partial refund but only provided $100, which does not adequately compensate for the unusable merchandise and the lost fundraising opportunity. This experience was not only financially detrimental but also disheartening, considering the importance of the event for our organization.

We hope Wooter Apparel takes steps to improve their quality control and customer service to prevent similar situations for other organizations.

These guys were great! They met all my nit picky needs and got my final design looking exactly like I wanted. 10/10 recommend this service. Ready to get my jerseys!

I love this company!!

They understood what I wanted for my design with just a simple explanation of what I wanted

The team works on personalizing the items and making every request feasible.

Great gear at a great price. Salespeople are good to deal with. Website for the most part is easy to navigate and order though. Shipping is usually within the 3-4 week timeframe. Sometimes there are mistakes, but mistakes happen everyday. They make it right in the end! Recommend highly!

Wooter has been nothing but professional and kind through this whole process. Would recommend a million times.

It’s very simple to make the process

The sales rep. Kevin .

4 years now working with Wooter.

Always look sharp and they work fast.

Designers hit all the points when putting together our uniforms.

Sent them what I wanted to change on my model and they fix the changes I wanted.

It has been an incredible experience working with my Account rep, Mark Gaskin, and Jared Musolino, my designer rep. He was creative and gave fast responses. I highly recommend this company for its well-put-together team.

The design team and account team were very helpful and guided me through the process. It was a very good experience working with the team, very professional and responsive. Thank you.

The Waukegan branch helped out the special olympics club for Waukegan High School. Worked around some specific needs and Greg showed more than professionalism but also grace. We will definitely use this company again.

I've been purchasing jerseys for years now from Wooter. Always on time and great quality. My rep Greg has always stayed professional even with my always changing things. Great attitude.

This whole process has been so smooth, thank you. Design team stated 48 hours. Check. Once I made a subtle change they immediately made the changes and sent back within a half an hour and it was completed. You guys are the best.

I would like to correct my negative review, I must admit that the delay occurred due to non-dependent problems from Wooter Appareil, but customs problems and the holiday period, I also received reassurance of a possible refund in the event of a negative outcome

Update: they did call after I posted this, and got me a refund. I still feel like the experience eas bad enough to leave this up though. I was given a quote for 1 single outfit for an event. The quote was 4 weeks. I gave them 9 weeks and ordered and paid in advance. I emailed and called them repeatedly during the making process because I wasn't hearing anything back. Then they failed and the outfit arrived late. It couldn't be used other than that day, so I called them for a refund. They asked me to send it back, which I did. Then they claimed they issued a refund, but my credit card company denies it. Now its been months since then and they are not answering calls or emails.

Such an easy process! I would definitely use again and promote to others in my circle!