WorldChoice Sports | Independent WorldChoice Holidays Avis 194

We had a family trip to Monaco, Raj arranged flights, hotel and tickets, what a trip, hotel ideally located to train station,

Good communication throughout the booking process.
Pat & Raj were able to sort out an itinerary for me to take in football games across Europe.
Would recommend.

One of the worst companies to deal with. Took out an offer with Wowcher for London and a West End show. There was a list of hotels to choose from so looked at them, spoke to the hotels about parking provisions in relation to availability. I took the offer with World Choice Sports and straight away informed me I could not have my choice in hotel and had to choose from another list of hotels. They don’t factor in I am disabled and need a space in a room and close parking as well as a twin room, instead I am offered a double room with hotels that don’t have parking. I am going round in circles and then they wish me to upgrade tickets for the theatre to sit in the stalls. Apparently they only offer seats in the circles. Total inefficiency in factoring essentials and constantly trying to get me to take a lower hotel which is miles from where I wish to be. This company is a shambles and not tailored to the client. Really how can a hotel be full with them, but I can book direct for the same dates? I have even confirmed an alternative hotel but keep being asked what I actually want. They don’t know what they are doing very clearly. Could it be down to profits not being as lucrative hence for making up such rubbish about the hotels being booked?

Keep well clear and avoid.

NO STARS !!! Booked a theatre package, 4 Star hotel, no 4 star available so without my approval they booked me in a 2 star, would not amend or change, if I booked direct it would of cost me £289.00, they charged me £440.00

Thank you Worldchoice for great planning and booking for our recent trips. Lovely time off year to go away with family. Not to hot and Not too cold. Pat was great and super helpful as always. Always 100% spot on. Will be booking with Worldchoice Sports again

Patrick sorted out a recent multi destination trip to see Real Madrid and PSG both playing at home.
Professional and knowledgeable service all round. Will use again

Everything handled superbly by Pat and Raj.Hotel was perfect,great tickets,three seats together for the top of the table clash between PSG and Lens....what a privilege to see Messi,and M'bappe,and both scored to add to the experience.
Thank you Pat and Raj👍

Patrick at worldchoice sports was extremely helpful with my short break booking. He went out his way to alter our original booking. Can't thank him enough for saving our holiday.

Worked with Patrick and Raj for the NUFC v MUFC Private Train from Newcastle to Wembley. Exceptional Service from the booking stage, admin, and on the day of Travel. Well done and Thanks

Damian at Designer Travel

dealt with worldchoice many times now, made many changes and always been first class service. i would highly recommend

If there were no stars that would be the best option
Customer Service SHOCKING
No due diligence to the products they are selling.
Paid for a Night away with a show in London, for my parents wedding anniversary
They could not even stay in the so called 4 * hotel as it was disgusting !!!!! had to leave the show early to go home and pay extra for taxis and trains !!!!!
NO HELP WHAT SO EVER - complaint raised AND IGNORED
The list is as follows:

* Stained carpet in several places
* Broken curtain rail
* Stained curtains
* Stained desk chair
* Threadbare and torn armchair – pillowcase left on top to try and hide it
* Stained and dirty headboard
* Threadbare bed divan
* Cracked pane of glass in window
* Completely rotten window frame
* Portable dirty air conditioning unit with hose passing through window – unable to close window
* Damaged wall in bathroom to side of sink
* Old and stained fittings in bathroom
* Peeling and flaking paint on wardrobes
* Peeling and flaking paint on bath panel
* Broken blind also unable to be closed as didn’t work
* Damage to walls in bedroom
* Dirty vent left on top of drawers
* Wi-Fi not working
* Bad decoration – items removed from walls and not repaired
* No facilities in room – no hairdryer etc as listed in website

THIS IS THE DUMP THEY PUT MY PARENTS IN tripadvisor.com Hotel. Review g186338-d199856-Reviews-The Cranley Hotel London England

UPDATE TODAY TO. YOUR REPLY " Neither did you or your parents contact us whilst there, only making your complaint known after the trip had finished, thereby denying us the opportunity to help you in-resort."
MY PARENTS DID TRY TO CONTACT YOU HERE IS THE EMAIL AND EMAIL THREAD ....... I HAVE COPIES SHOULD ANYONE WISH TO SEE IT .........
To: Worldchoice Sports ( was unable to add full email addresses infoworldchoicesports Date: 12/10/2022 17:05
Subject: RE: REF 981623
I am currently sitting in the hotel bedroom.
I feel that I need to ask do you ever vet these hotels? If not then you should.
I am at quite a loss as to explain the dilapidated state of this hotel. I feel like I am in Fawlty Towers circa 1970. I cannot begin to explain to you the state of this room.

I really do not want to spend the night here but I have no choice. Despite the fact that it makes my skin crawl.
ANOTHER
On 13/10/2022 08:45 BST
Further to my previous email we decided that as the room was so disgusting we had no option but to return home, which we did.

I still can't quite believe the appalling condition of the hotel.
From: Worldchoice Sports infoworldchoicesports com

Date: 13/10/2022 12:03 (GMT+00:00)
Subject: Re: FW: RE: REF 981623
Good Morning XXXXX, I am puzzled at your description of the hotel and your room. If you were unhappy with your room did you complain to the front desk? ( THEY DID )
We do check out hotels,( IF YOU HAD YOU WOULD NOT SELL IT ) this is a 4-star hotel and we have booked many people there with no problems. ( IMPOSSIBLE )
Please see the link below to the hotel website ( THE LINK TO THE HOTEL AND PHOTOS ARE YEARS OLD YOU HAVE THE PHOTOS OF THE HOTEL HOW IT IS NOW AND THE REVIEWS ON TRIP ADVISOR )

ANSWER TO THIS ALSO "Please also bear in mind that over the course of several emails, we had offered you a choice between no fewer than eight separate 4* hotels and you chose The Cranley. "( AS YOU CAN SEE BELOW THIS IS ALSO. UNTRUE AS THERE ARE 4 NOT 8 CHOICES )

Wed 12th Oct 2022 - 7.30 pm
and the following choice of hotels
The Hide London
230 Hendon Way, NW4 3NE London, United Kingdom
Axiom Park Hotel
The Cranley
Crowne Plaza London Ealing
Regards
Graeme

ADDING SOMEONE ELSES REVIEW ( not by us from trip advisor )
Cranley Hotel - NOT 4 star.... Maybe 1 at a push
We booked this hotel through Wowcher. This was sold as a theatre/london hotel experience. This hotel is supposed to be a four star hotel! WOW is definitely the word. The images are self explanatory I wouldn't say this was even a one star. The air conditioned room was actually an air con unit put onto some piece of dicrepit piece of other furniture, which had no place in the room. Bathroom wasn't cleaned rubbish still in the bins. This was Room 404. other people's room, the lock didn't work. the lift as we were on the 4th floor had dirty sheets on the floor - just disgusting with a smell of damp when you went into the hotel, such a shame as I imagine a very long time ago this beautiful building would have been amazing. Surely if the state of the bed, furniture, fridge, bathroom is so bad either remove/renew the furniture or close the room off! I can't believe that Wowcher want to be associated with this type of "hotel"! Also around 30 mins by taxi to central london, where the theatre booking was.

My son and I have just returned from the Abu Dhabi Grand Prix. I was somewhat apprehensive, given the poor reviews I had read. Fortunately, after some initial issues regarding info about hotel, flights andctransfers, for us the worries were unfounded.

Transfers from Dubai Airport to our Abu Dhabi Hotel were seamless. The hotel was excellent quality and situated near the motorway, making the journey to the track easy. Taxis virtually on tap at the hotel, so no long wait. Our seats at the track were very good, giving excellent views. We also did not leave until early Tuesday morning, giving us a day to relax in Abu Dhabi.

If we can afford another sports trip in the future, I would have no hesitation in using Worldchoice Sports again.

Avoid this company
Booked a flight for UCL final
Flight didn’t go
No contact from WCS
Multiple emails, they don’t even respond to emails let alone refund!!
Shocking a company like this can still be in business!!!

We decided to book to go see F1 at Silverstone and we booked it through Hays Travel who booked through World Choice Sports. The event was great, however our seats were separated, 2 of us were sat in one stand and 2 of us in another. We all booked together as a 4, we don’t expect to be separated. When we got to our seats and there was no physical seat there. Customer services at Silverstone told us we should have been emailed new tickets which we never received. We were very disappointed as we missed a part of the parade we wanted to see. After talking to World Choice Sports they only apologised but felt like it wasn’t a sincere apology more like a ‘sorry but it’s not our fault’. World Choice Sports claim they never received an email which I do not believe as the organisers proved to us the email had been sent. Will not be booking through them again and will be booking it all myself.

EDIT: as you can see from their response it’s still the same ‘it’s not our fault’. Still not taking responsibility for changing our seats and splitting my group up.

Can only echo the other reviews following the Champions league fiasco. I was told myself and my son were not on the flight as we checked in so we booked alternatives at £600. Was then told we were on the flight an hour later and ended up losing the money on the alternative flights. £600 wasted and nobody at this company willing to discuss or offer any compensation

I also traveling to Paris for the CL final
Outbound - flight 3 hours later
Accomodation had no record of our booking
Inbound - advised at midnight that the flight had been brought forward from 16.00 to 8.00 and we had to be in the airport at 5.30

This company has absolutely no customer care and will take no responsibility and will leave you to sort out any issues yourself

Please learn from my expensive mistake and stay well away

Booked with these to go to Paris for champions league final.. Got a text night before flight to say flight times had changed and new flight numbers were received. Got to airport to carnage, nobody knew that their flight had either been cancelled or changed. Nobody at the airport to help with matters apart from one person called Graham who himself didn't know what was going on and didn't do anything to help anyone other than right names down for a refund. They came up with a list and said if you were on the list you were on the flight, the list was wrong so we went to check in and were refused because we weren't on the "list". Hundreds of people let down at 4am in the morning on the day we were meant to go. Nothing at all from the company not even an apology. No other flights or routes available, so people who had tickets for the game had to go back home. The people who did manage to get on a flight were guided by the airport staff (NO HELP FROM WORLD CHOICE). That flight was meant to be 4am, then 5.40am..it didn't take off until 10.45am so delayed for over 5 hours (we arrive at 2am at the airport). So we were stuck for 9 hours in the airport and obviously world choice sports are now refusing compensation. AVOID THIS COMPANY AT ALL TIMES IF YOU KNOW WHAT'S GOOD FOR YOU. YOU WILL NOT GET WHAT YOU PAY FOR.

Never use these people
Just avoid
Should be struck off
Liverpool champions league final
So disappointed

Upon arrival at the airport we were greeted by what I can only describe as utter chaos.
The only World choice representative was standing on a stairway inside the airport reading out names from a list, we heard our name read out & were told to go and wait by the Greg's bakery.
We waited there will other travellers not knowing why we were there or what was happening.
After I'd say about 30/45 mins there was a tanoy announcement saying flight No FPO825 to go to the check out desk, after a further 30/45 mins we reached the check out desk only to be told that we were not on any system to fly, after explaining that we had had our names called out & be told by tanoy to come to this check out desk we were advised then by the guy on the check in to speak the the solitary world choice rep.
By the time we got to the area where the world choice rep had set himself up along with a member of Liverpool Airport staff, this was again a scene of utter chaos, when we finally got to speak the the rep we were told that we weren't now on any list to fly, we then checked the the member of airport staff who told us there had been an updated list & now we should go back to the check in desk, again after queueing for another 30 mins we were again told by the check in that we were still not on any flight out system & we weren't going to be flying anywhere.
We returned to the world choice rep to try to find out exactly what was going on & why we'd been cancelled, the rep had moved away from this area & was now checking people off on a further updated list,
I noticed on a table in this area flight manifest lists that had been left lying round, these lists continued passengers details inc DOB & passport numbers, I took one of these lists (Don't know what happened to the others) to the World choice rep who told me that I shouldn't have that list, to which I told him that there was a number of them left on a table & did he realise there was a blatant Data protection violation that needed to be reported & people on the list made aware.
By the time we had been finally told we were not going to fly we were left with no opportunity to find any alternative flights from either Liverpool or Manchester airports as there were no flights now available, leaving us with 2 x €490 match tickets that we were unable to use or sell on at such a late stage