WorldChoice Sports | Independent WorldChoice Holidays Avis 195

TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Used World Choice Sports for our Europa League Final trip to Istanbul and the whole trip was very well run. Communication both via email and on the phone was very good and the flight itself was great... Voir plus

Noté 1 sur 5 étoiles

Cancelled flight to conference league finals due to not enough ticket sales....despite repeated assurances that they had sold enough tickets when I called 3 and 1 days beforehand to check, leavi... Voir plus

Noté 5 sur 5 étoiles

We were booking a trip to Rome for the rugby and lads being lads, made loads of mistakes in the process, wrong hotels and rooms etc. Graeme was absolutely fantastic at sorting the issues and keeping i... Voir plus

Noté 5 sur 5 étoiles

Pity you don’t do 10 stars. Shame as this was worth every one. Travel to Istanbul to see Aston Villa. Super easy booking, super easy check in both ends and superb aircraft staff. Sharon in the offic... Voir plus

À propos de l'entreprise

  1. Agence de tourisme sportif
  2. Magasin de café
  3. Agence de voyages

Écrit par l'entreprise

| Proud owners of Independent World Choice Holidays & The Departure Lounge | ATOL registered tour operator for your complete confidence. Part of Sporting Events Global LTD, ATOL 5772


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

195 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

I booked a 6 nations trip for a…

I booked a 6 nations trip for a significant birthday. It was rescheduled which I was happy with. It then became a no crowd event and I requested a refund. This was dealt with promptly and professionally in difficult circumstances.

17 février 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Chris
Thanks for your review. Yes, we were hoping that the match would take place eventually with spectators. Sadly that was not to be the case and we know how disappointed our customers would be.
Still, we are optimistic about the future and are sure that you are too. All the best for 2021!

Noté 5 sur 5 étoiles

Just echoing what everyone else booked…

Just echoing what everyone else booked on the 6 Nations trip have said .Most of the money back -can't say fairer than that !

9 février 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi David, Thank you for your review.
It has been a struggle but thanks for bearing with us.
Speak soon!

Noté 4 sur 5 étoiles

Booked for 6 Nations

Booked for 6 Nations. Promised a full refund. Got most of it back fairly quickly, but had to wait for Italy to refund the ticket money to Worldsports. Have this now. Difficult times, but all emails were responded to and all the money received now.
Thanks

3 février 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Jen and thanks for your review.
Difficult times indeed but we are optimistic about the future. The vaccines are being rolled out and hopefully life can resume as normal sooner rather than later.
Hope to hear from you again soon.

Noté 5 sur 5 étoiles

Thank you for all your hard work during these difficult times

Like many others on here I was meant to go to Rome to watch the Italy v England six nations match last year. WorldchoiceSports staff were amazing throughout. Can’t fault their efforts at all. Yes refunds took a while but there was no doubt that there would be full reimbursement as soon as practicable. Fully appreciate the efforts made during such a difficult time.

WorldchoiceSports your staff are your best asset, making tremendous efforts in this extreme situation. Look after them well. Thank you. Stay Safe

3 février 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Thank you for a great review, Barbara Anne
We have a good little team here and we have worked tirelessly to keep our customers satisfied. Whilst we apologise that the refunds took a while to come through and in many cases they were made in installments, everybody was fully refunded in the end. Thank you for your understanding and patience. during this time.
We look forward to hearing from you again.

Noté 4 sur 5 étoiles

booked 6 nations tickets with world…

booked 6 nations tickets with world choice .
Due to the on-going issues in the world for obvious reasons this didn,t happen.
I would say though i have been impressed with how world choice handled this ,they have kept us informed and delivered on what they said they would
I would not hesitate to recommend this company .
I will certainly be using them again ..

2 février 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Dave and thanks for your kind words.
Our team have worked hard for you and indeed all our customers, firstly in booking, then sadly refunding due to the pandemic. One thing we have not done is hide although we admit that at times we had such a volume of emails and voicemails that it seemed insurmountable, but answer them we did and also posted regular updates on our website to try and keep everybody abreast of any new developments.
We look forward to hearing from you again sometime soon.

Noté 4 sur 5 étoiles

We booked our 3rd Six Nations event…

We booked our 3rd Six Nations event with Worldchoicesports but unfortunately due to COVID we were unable to attend. It has taken time for the refunds to be made but all has now been received. The company have worked hard to respond to emails and phone calls in a timely manner and I would use them again in the future.

1 février 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Mark and thanks for the review.
Covid threw everybodys plans in the air last year. We came through for you and are glad that you are satisfied with our service. Thank you for your understanding and patience.
We hope to see you again under more auspicious circumstances.

Noté 3 sur 5 étoiles

COVID-19 review

Booked a 6 nations event, unfortunately due to COVID-19 it didn’t happen. They responded to my emails in timely manner and eventually we had to settle for a refund. Given the circumstances they did what they could.

1 février 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Thanks for your review Will. Please be assured that we did everything we could, given the difficult situation we found ourselves in.

Noté 5 sur 5 étoiles

Great customer service considering the extreme circumstances

We were booked to go to Rome as a package in March 2020. Obviously, that failed to go-ahead due to Covid-19

I thought Worldchoice Sports did everything that could in the circumstances to make the process of refunding the money as painless as possible.

Yes, it did take a while but they kept us informed, especially when we asked.

In my view, you find out more a company when things go wrong and how they react. Suffice to say, I will definitely look to book again and have no hesitation in recommending.

28 janvier 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Robin and thanks for the review.
As with everybody in the travel industry, we have had our setbacks but we pledged to refund everybody as soon as we were able. Thank you for your understanding and patience.
We look forward to hearing from you again.

Noté 4 sur 5 étoiles

Worldchoice response was excellent

Through Worldchoice Sports we had booked Italy V England rugby match for March 2020. With the Covid-19 situation this was postponed and once it became official that refunds were due, we had an excellent response and the majority of our money was returned. The final part was sorted, once the Italian federation had completed their side. Overall, at these difficult times we feel that Worldchoice have responded in a swift and fair way.

3 janvier 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Jane and thank you for your kind review. We are fair and honest with our customers and we paid refunds as our funds were returned. We are sorry that the final part of your refund took a little longer to get through but it is now refunded in full.
We look forward to hearing on you again once we are free from covid.

Noté 5 sur 5 étoiles

WCS were very professional throughout the refund process

Like some of the other reviewers I had booked a package to see Italy v England in March last year. Some of the package was booked through Secret Escapes and the other through WCS. All my communications with WCS were answered in a timely fashion despite the pressure of them having to deal with an unprecedented demand for refunds. I was kept up to date and finally received the last of my refunds today. I have been very impressed with WCS throughout this process which is more than I can say for Secret Escapes, who I will never use again!

I look forward to using WCS again when the world returns to some form of normality!

1 janvier 2021
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Thank you Mark for your kind review.
Likewise, we look forward to hearing from you again some time soon.
All the best

Noté 5 sur 5 étoiles

Was lucky enough to see the Scotland…

Was lucky enough to see the Scotland game in Rome this year. Worldchoice helped me with choosing a suitable hotel and offered upgraded tickets (which I will take next time!)

They really knew theie stuff and obviously knew Rome very well. Would use again.

Good result for Scotland too!

31 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Andy!
Glad to hear your trip was a success. We take pride in our knowledge of cities so we can offer you first hand experience to help you out and make up your mind about excursions/ things to do / where to stay etc.

All the best for 2021!

Noté 5 sur 5 étoiles

Good company to deal with

In November 2019 we booked a package holiday through Secret Escapes to see England play Italy in Rome in March 2020; as we all now know the game was postponed. The communications from WCS was proactive, timely, professional and courteous and I did not chase the company for a few months as I fully expected refunds to take some time. Having booked through SE we had three separate refunds; the deposit from SE, the balance from WCS and the tickets from WCS (after refund from the Italian Federation). Whilst the refunds took longer than I had hoped, I am just pleased we were eventually refunded in full and I cannot criticise WCS for their part in the process.

30 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Thanks Philip for your review.
Also thanks for your kind understanding. We know that the refunds took time and that for many, they came in three parts - as did yours.
Let us all look forward to a better 2021.
All the best.

Noté 5 sur 5 étoiles

I booked with Worldchoice Sports for the Italy v England game

I booked with Worldchoice Sports two years ago to go to the Italy V England game in Rome the experience was amazing everything was in place and we both enjoyed the few days in Rome. When the chance came again this year i once again booked with Worldchoice Sports for the Italy v England game expecting the same treatment. However Covid hit the world and everything changed, first the postponement then cancellation, i left communication for a while hoping the situation would resovle itself. The game was rescheduled for October but this time behind closed doors.i contacted the company and cant fault the response i received and have now after a patient wait have received a full refund. Thank you Worldchoice Sports for dealing with the no doubt thousands of refunds over the year. will look forward to dealing with you again in the not too distant future Many thanks

28 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Bob and thank you for your reviews. We have arranged many successful and enjoyable trips in the past which stand as testament to our dedication to our job.
Thank you for your patience concerning the refund this year. We were looking forward to another enjoyable Six nations season ourselves but we have to stay safe from the pandemic.
Take care of you and yours!

Noté 5 sur 5 étoiles

Refund for cancellations of Rugby matches.

As a rugby fan I have used Worldchoice sports to purchase tickets and accommodation for the Six Nations Rugby championship matches. I have experienced a very good response from the company and this year due to the Covid 19 situation my trip to Rome was cancelled. My refunds came and although I had to wait for my deposit to be refunded the hold up being due to the Italian Rugby Federation holding up the payments back to Worldchoice sports I have now received all the money that I paid in. I would definitely use Worldchoice sports again and would recommend this company to others.

24 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Peter and thanks for your review and patience whilst we arranged your refund.
We look forward to hearing from you again soon and wish you many happy returns for the new year.

Noté 4 sur 5 étoiles

Rome rugby trip

We booked rugby for Rome last March via Secret Escapes. Sadly all went Covid wrong. SE passed whole issue onto World Choice Sports despite my having paid them a third in advance. I feared I was going to lose all we paid for flight, hotel & game ticket. Slowly but surely World Choice worked through every aspect for us & i guess for many others. I have had everything paid back & I really appreciate it. Despite my concerns I had a good feeling about this company, which has been fully justified & I would not hesitate to use them again, if ever allowed to go to an event again! Well done World Choice Sports!!

22 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi Richard and thanks for your review.

As you mentioned, we have had some issues with certain third parties.
Refunds for the monies we took were issued within a decent timescale given the effect that covid has had on the whole industry but we are aware that certain parts of your refund were delayed for reasons beyond our control for which we can only apologise. As you correctly mentioned, we have had many many refunds to process for the Six Nations (and other events).
Thank you for your understanding during this difficult time and thanks once again for taking the time to leave us a positive review.
All the best for 2021!

Noté 4 sur 5 étoiles

My first dealings with this company was…

My first dealings with this company was almost two years ago when I booked tickets for the Italy England rugby match in Rome. I found them to be efficient and professional. In all my dealings with them they maintained this approach. Then came Covid and they were placed in a very difficult position, first they contacted me re postponement and then with cancellation. They were helpful and apologetic and offered a full refund. Despite being in a strange world they answered my queries clearly. However, they did need chasing for the final set of monies but this was due to a misunderstanding of what the refund was for, When this was finally sorted the money was BACS transferred the same day.

21 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Hi John and thank you for your review.
We are sorry for the small misunderstanding but when it was brought to our attention, we escalated it quickly to the relevant department who I am pleased to hear sorted things out for you quickly.
Have a great Christmas and all the best for 2021!

Noté 5 sur 5 étoiles

World Sports have been excellent

World Sports have been excellent both in booking our Six Nations Trip pre-pandemic and the post pandemic when the ‘holiday and sports event got cancelled. I found them to be professional and responsive. They refunded our holiday efficiently and within their promised timelines. Cant fault them thank you to Raj who was exemplary in dealing with our refund and communication

21 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Thanks Julie for your kind words which I have passed on to Raj.
Merry Christmas and we look forward to hearing from you in the new year.

Noté 4 sur 5 étoiles

Like other customers I organized a trip…

Like other customers I organized a trip to Rome for the 6 Nations only for it to be postponed and then cancelled thru no fault of Worldchoice. I knew that my refund of £2996 would take time for obvious reasons and to be fair to the company they have done everything they promised. Many other travel companies and airlines have not been so good. So money returned, England Champions a good ending. I wish Worldchoice all the best in these most trying of times.

19 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Thanks for your kind words John. We are sorry that it took longer than we had hoped and it was frustrating for you as it was for us. We are glad that you are happy and that your issue had a good resolution.
Let's hope that 2021 brings us all better fortunes.
Merry Christmas and we look forward to hearing from you again.

Noté 5 sur 5 étoiles

It has been a very difficult year for…

It has been a very difficult year for everyone especially the travel industry.
I booked a trip to Rome for the Italy/England rugby match through World Choice Sports for my husbands 60th Birthday, due to Covid this was cancelled. I really feel for company’s like this who had to refund a lot of money through no fault of their own, yes I had to wait for my total refund but due to the circumstances I expected too.
The company have been nothing but apologetic and professional at all times. Thank you World Choice Sports and I truly hope 2021 is a better year for you.

18 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Thanks Tess, It has been a difficult year for us all but we have made it through.
We hope that your husband still had a great birthday and look forward to hearing from you again some time soon.
Here's to 2021!

Noté 1 sur 5 étoiles

This company is still illegally holding…

This company is still illegally holding on to £100 ticket money. They have just replied to my last Trust Pilot review saying refunds have been made. If so, where is my £100 ?
Fed up with excuses, so about to embark on escalating the situation.

6 décembre 2020
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Réponse de WorldChoice Sports | Independent WorldChoice Holidays

Our apologies. We are still awaiting refunds for the ticket money. Monies paid to voucher companies should have been refunded.
As we are sure you can appreciate, we are in an industry which has been hit especially hard by the pandemic and we are refunding all of our customers when we have received the returned funds from our suppliers. Similarly, we are refunding out customers and suppliers in due course. We are not illegally holding any money

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