World of Water Aquatic Centres Avis 

We visited World of Water at Rolvenden today and had excellant advice and service from Jacob W.
Jacob was very helpful and went the extra mile in helping get everything we needed to install a new water feature into our garden.
Thank you very much. We appreciated your help today.

Easy to use website and excellent service with prompt delivery.

Excellent customer service, highly recommend to anyone who appreciates good service, keen prices and a vast selection of equipment.

Excellent customer service.
After, a much anticipated order for 12 pond and marginal plants arrived, upon opening the box, I found it looked like they had been through a tumble dryer, I was very disappointed. While I could see that the plants had looked healthy the treatment by the courier company had clearly been less than professional. I contacted World of Water plants that day by e-mail with photo's as evidence. The next day I received an apology and an assurance they would send out a replacement order, this duly arrived in 3 days and all the plant were in perfect condition, looking robust and healthy. Top notch customer care well done.

Great service from Antony. Helped me find the part, made it available online. Next day delivery and I was able to instal the part on my solar fountain, excellent customer service!

Provided excellent choice of products at a reasonable price. Prompt and efficient service.

A beautifully presented aquatic store with friendly and knowledgeable staff. I especially loved that they recently transformed their larger display tank into one for fancy goldfish. It is such a fun and distinctive feature, and a great change from the usual tropical-focused setups seen in many other stores. It feels like a bold decision, but one that really pays off by giving hobbyists more choice.
The manager is approachable and supportive, and the grounds themselves are stunning. While some items are on the pricier side, it is clear that this reflects the level of service and overall experience provided.

Bought a water feature back end of last year, all was well until end of Feb and a fault was found with the unit. I contacted World of Water expecting to have a fight on my hands obtaining a replacement. To my utter amazement there was no wriggling, denial of responsibility of attempt to fob me off, a replacement arrived within days! Excellent service.

Very helpful customer service

The buying experience was very good. It arrived quickly and when I was told it would. I haven’t tried the skimming net yet but have used the bigger net and it does the job well. I think it’s pretty good for the price but it isn’t quite as sturdy as I was hoping for. It will do the job for now though and I’m glad I bought it. I think I’ll have to use it carefully to make sure it lasts.

Excellent, had a small issue with delivery date ( not their fault) before I even knew of problem they contacted me . Great customer service, highly recommended…

Timely and helpful delivery

Recieved parcel on date specified well packaged easy website and the delivery driver was very polite and helpful which is a rare thing these days .

Quick delivery nice product

pondpump
staff extremely helpful and knowledgable.
appreciated being able to order by telephone.

Good price with prompt despatch and delivery.

Everything was fantastic from start to finish can’t fault them that’s why I always use them

Great food, excellent service

Excellent service, tank arrived as promised.