World of Water Aquatic Centres Avis 

Everything arrived really quickly and was very well packed. Plants seem to be getting established pretty quickly. I haven't seen the pond snails since I popped them in. Hopefully they're in there somewhere. Many thanks.

When rinsing some hornwort, I found some algae on it. Apart from this, I was happy with my order.

Ordered pond starter kit. Arrived quickly and extremely well packaged, and plants looked good and healthy. Now in the pond still looking good so only time will tell how they thrive.

pump is performing heroically and the fish are happy in their oxygenated pond!!

Excellent service Bought a water lily, arrived well packaged and healthy, very happy😊

Vary quick service

Exhalent service one part missing phoned them got the part next day would recommend

Placed my first order on Saturday, dispatched Monday and arrived today. Packaged well and competitive on price. Thank you!

thank you steve for your expert knowledge and showing me the right way of setting up my fluval 406 pump, different entirely to how fluval says to set up, thank you so very much

After building a pond I've always wanted , my partner ( woman ) went in to gloucester store and purchased a filter and pump for the pond . The helper in the store recommend them a filter and pump without asking her how many litres the pond holds which is the first question you ask . Now the filter cost £250 and the pump was about £70 so £320 in total . Now the filter is recommend that it can be used for pond which hold 7000 litres but if you have fish in the pond you can put it in ponds nomore than 3500 litres. Now my pond that has just been built holds 9000 litres .
Now we are left with a pump and filter that cost over £300 which is useless all we have is green water filter need cleaning every 3 days which is just rubbish.
Overall terrible experience, No professionals that work here . Very rude too . Go somewhere else !

We bought an Interpet aquarium 6 months ago and two days ago noticed water dripping down our book case on which the tank sits. A small leak had appeared at back of tank. Spoke with our local centre in Hailsham and did not get the response expected. We had our proof of purchase which was made on credit card as well. Felt like they hoped we couldn't do this! We were then told we had to purchase another tank for £200.00 before they would do a swap for the faulty one!! We have a guarantee in case of problems. We refused to do this but the implication was made that we would not return the faulty tank, that we were might steal it. We are good customers and they know where we live. We also have three more tanks so a lot of business from us. We managed to agree to a £50.00 deposit on which we had to promise the tank would appear back in the shop first thing next day and this was 1/2 hour before closing. Stressful evening transferring a set up tank with ecosystem just right. I have now lost some shrimp, a frog, and two gobies ( so far), so we didn't do this lightly, tried to do this slowly and carefully. The customer service was appalling and now they have lost our business, there are other, better places to go. These are animals and a duty of care should have been shown as well as looking after their customers. Really not happy and very very disappointed.

Excellent customer service. The fountain looks great.

I thought the website was straight forward and easy to use,the prices of the wide range of stock they have was reasonable.
The plants I ordered came quick well oacked and in good condtion

Absolutely first class customer service!
The online shop is always a pleasure with easy to follow web pages and excellent checkout.

I have an inpond 1 in 5 Blagdon 6000 pump. It stopped working. I cleaned the filters and checked the impeller was functioning correctly but it wouldn't work. I phoned World of Water for advice. I spoke with Anthony. He suggested that it was most likely to be the transformer. He explained that if the pond light wasn't working as well that would be the most likely problem. I ordered a new transformer and “Bingo”, it's now working. Thank you Anthony you know your business. If anyone you know has pond issues then I recommend you speak to Anthony.

Ordered a pond lily and some irises. They came in custom-made protective boxes which just amazed me. Hadn't had that from other online stores. And for that reason the plants arrived looking amazing and are now thriving. Great online experience.

I ordered 5 trapdoor snails which arrived in a container in which there was some wet newspaper. I followed the instructions and placed them on a top step in our outdoor pond. Unfortunately, 2 snails were dead.

Update: We contacted the sales team as requested and we will soon be receiving 2 snails from them. Thank you for the great service and for responding to my review.

Fabulous pond and my fish seem to be enjoying their new home! It was delivered on time and I received regular updates on delivery.

Healthy plants, good value, fast delivery.