World of Water Aquatic Centres Avis 

1 057
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The person on the other end of the phone seemed to go the extra mile to first make sure they had the parts we needed and arranged delivery of the items as quick as possible. 7

Noté 2 sur 5 étoiles

Bought a mains powered garden water feature. Instructions show cable with plug, no plug attached to cable. Spoke to customer services who told me they can’t supply with plug & to get an electrician!... Voir plus

Noté 5 sur 5 étoiles

Really helpful advice given by staff at local outlet (Whitminster). Price given was very competitive. Ordered online and soon had phone call to arrange delivery which was done within a couple of days... Voir plus

Noté 5 sur 5 étoiles

Quick reply to request, item ordered and delivered within 48 hrs by courier. Safe and secure delivery place. Excellent service.

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 16 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(1 057)

58 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I bought some lovely winter colour for…

I bought some lovely winter colour for my new pond.

Good strong and healthy plants ,and delivered in very good condition .

25 décembre 2024
Avis spontané
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We hope you enjoy your plants. Please do visit our website again, or one of our stores, if you need anything else for your new pond.

Noté 5 sur 5 étoiles

Juwel Rio

This is the second tank I have bought from World of Water and on both occasions the service has been excellent. Communication is great and delivery on time. The Juwel Rio tank is good quality and straightforward to set up and maintain. I wouldn’t hesitate to recommend World of Water to anyone.

2 janvier 2025
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We’re delighted that you have chosen to shop WOW again and that you are pleased with our customer service and your purchase. Have a great evening.

Noté 5 sur 5 étoiles

Always a pleasure dealing with these

Always a pleasure dealing with these. I'd definitely use again. It's a fantastic experience

6 janvier 2025
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review and for your kind words. Have a great evening.

Noté 5 sur 5 étoiles

Kudos to this store for the sickest…

Kudos to this store for the sickest camping sleeping bag ever, kept me cozy,
warm, and living my best outdoor snooze!

25 décembre 2024
Avis spontané
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great snooze 😀

Noté 5 sur 5 étoiles

Great product

Great product, extremely happy with it. Fast, efficient and friendly service.

2 décembre 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We’re delighted you’re so happy with your new purchase. Have a great weekend.

Noté 5 sur 5 étoiles

pump is performing heroically and the…

pump is performing heroically and the fish are happy in their oxygenated pond!!
Plants 🪴 delivered quickly and well packaged.

18 novembre 2024
Avis spontané
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review and for your great feedback. We’re happy the fish are happy and the plants arrived well. Have a lovely evening.

Noté 5 sur 5 étoiles

The website is very easy to use and the…

The website is very easy to use and the product I ordered I am really satisfied with. Also came well packaged and on time. The quality of the tank and cabinet was very pleasing.

24 octobre 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We are proud to offer a website which is simple to navigate and purchase from. We are delighted that you are pleased with your new tank. Have a great day.

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery

23 octobre 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We aim to ship asap if the item is in stock. Have a great day.

Noté 5 sur 5 étoiles

Excellent pond underlay

Wanted some pond underlay, found it quickly on the World of Water website, several options, great price, quick delivery and perfect for my needs.

24 septembre 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We’re delighted you found the product you needed quickly and you were happy with our price and speed of delivery. Have a great weekend.

Noté 5 sur 5 étoiles

Great price

Great price, fast delivery, triple A +

23 septembre 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We work hard to dispatch quickly and to keep our prices competitive. Have a great day.

Noté 5 sur 5 étoiles

Decent choice of Oase pumps

Fast delivery, competitive pricing.

23 septembre 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We work hard to dispatch quickly and to keep our prices competitive. Have a great day.

Noté 5 sur 5 étoiles

as a professional gardener/consultant…

as a professional gardener/consultant with the professional gardeners guild, its totally important i get the healthiest pond plants for my clients , and the world of water is the only company i use for that reason, i have tried other companies in the past but non can rival this company, the packaging was excellent as was the delivery, i want to thank Anthony and Miles for their help and expertise they are both a credit to the company, hopefully i will be re-ordering again soon

30 septembre 2024
Avis spontané
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review and such great feedback. We will pass your kind words on to Anthony and Miles. Have a great day.

Noté 5 sur 5 étoiles

New pump needed for our pond and Carl…

New pump needed for our pond and Carl at Bicester was so helpful. Happy to go through everything with us and explain which pump would be the best one. Really pleased with the service

9 septembre 2024
Avis spontané
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We will pass on your kind words to Carl and the team in Bicester. Have a great day.

Noté 4 sur 5 étoiles

fast delivery

fast delivery, good quality product.

27 août 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a review. Have a great day.

Noté 5 sur 5 étoiles

I found the perfect pump

Searching on the internet for a new filter/pump for my pond I found that World of Water had the exact item I needed, at a very competitive price. I placed my order and the pump arrived very soon afterwards. It was well packaged and a very well built machine. I had a minor query, so phoned World of Water, and my query was answered immediately by a very helpful young man. I heartily recommend World of Water.

27 août 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review and for your kind word. We are delighted that you were pleased with the pump, packaging and the price. Have a great weekend.

Noté 5 sur 5 étoiles

Item good

Item good, delivery good.

27 août 2024
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great weekend.

Noté 1 sur 5 étoiles

Infected fish KILLED all my fish

This is the one near Tulleys Farm.

Bought 2 outside goldfish, despite floating bodies in with them (stupid me for buying them) both fish died within 2 days. The fish I bought from the inside aquarium tanks survived.

I’ve since bought 4 of the same fish from elsewhere. ALL survived!

So wasted my money £22. I wouldn’t go there again. Anything else you can get a refund on like a jumper or tv but animals you can’t. As their policy is you have 48 hours to take the dead fish back and I work - that’s money down the drain!

Also there were 2 dead fish in an inside tank there and I pointed this out. The man said that the behaviour is normal. I know about fish. You can tell by the way the fins looked, the way it was floating and there was slime coming off it. They were dead. I also said about the dead fish outside. They weren’t interested in taking them out. Dead fish - red flag!

UPDATE.

Suddenly all my fantail goldfish started standing on their heads and were barely moving and all died a few days later. The following day - last night 19/8 my weather roaches were going mad swimming madly around the tank and the 3 stripey tropical fish things (danios) were also really whizzing around the tank - never seen this before in 30 years. Today. All dead. Every single one of my fish DEAD. 8 fish, different species. I believe the new weather roach infected all my fish and killed them. It barely moved in the last couple of weeks since purchase. They are normally quite active. At the time of purchase from World of Water, Crawley - There were floating weather roaches in the tank at the time I bought mine. He said they’d been quarantined for a week they are fine and that’s how they act. I know this type of fish as I had 2 for over 10 years. They don’t behave that way. I said to the man those 2 will be dead tomorrow. I’m SO stupid. I should never have bought a fish from that tank. That new fish probably took away the lives of 8 fish I’ve had for years and has cost me a lot of money too because I now need to restock the whole tank. My fish died in a horrible way.

What’s the point in phoning you. Are you going to replace all my fish and refund me for the 3 dead ones I bought? You know those weather roaches were ill.

31 juillet 2024
Avis spontané
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Réponse de World of Water Aquatic Centres

We are sorry to hear about this. We have spoken to the team at our Crawley branch and they would like to invite you to call them for a discussion, their number is 01293 883 237. Please ask to speak with their manager Ryan.

Noté 5 sur 5 étoiles

Received amazing service and advice

I have been going to this fish shop in whitminster for years and never have I had an issue. Everyone is very knowledgeable about everything. Such a very friendly service you receive I’ve brought fish, plants and even filters from them and never have I had an issue. They can answer any questions you have about ponds/tanks and fish and nothing is too much trouble for them. Definitely a recommended going to these fish shops

4 août 2024
Avis spontané
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Réponse de World of Water Aquatic Centres

Thank you for leaving us a 5 star review and such lovely feedback, we will make sure this is passed on to the team at the store. Have a great day.

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