Worx UK Avis 

I am a long-term, loyal Worx customer who has invested thousands of pounds building a portfolio of 15 to 20 of their tools plus upwards of 8 batteries. Yet, my recent interaction with their UK After-Sales Support team—and the subsequent radio silence from management—has been a masterclass in alienating a loys customer.

I contacted them to purchase a simple plastic flywheel cover (shroud) for a brand-new, immaculate WG583E leaf blower. Rather than helping keep a pristine tool out of a landfill, the After-Sales manager constructed constant barriers. He claimed they couldn't help because of "unauthorised resellers," completely ignoring photographic proof that the tool is factory-fresh, and ignoring that they have assisted me without receipts on two previous occasions using the serial number as evidence.

After sending me to a third-party spares company they knew wouldn’t have the part, they offered a ridiculous "compromise": pay £29.99 for a piece of plastic casing and wait 90 to 100 days for it to ship from China. Making a customer wait over three months—completely wiping out the autumn leaf-clearing season—is a textbook tactic to deter me from ordering the part.

It is environmentally disgraceful that Worx would rather a brand-new £180 tool sit in a landfill than pull a simple plastic shroud from their UK returns pipeline. I even escalated this to management and received complete radio silence.

Buyer beware: Worx cares about taking your money, but they do not care about customer support, product longevity, or reducing plastic waste.

Please do NOT go by Amazon for genuine reviews. We went by Amazon reviews and the reviews are not genuine. We bought the electric mower. It lasts 17 minutes and thats on both batteries. The company said it is out of warranty so will only send spare batteries - even though we contacted them within 7 days of it arriving! Two months we have been tooing and froing with customer services. Batteries sent but wrong ones. Waiting for the right ones now. If we hadn't been able to financially purchase a replacement from Stiga (who are amazing!!!!) and just relied on waiting for the new batteries, we would have a forest for a garden! Customer services useless and just try and blame you for it not being right for your garden or used appropriately??? and can't get past them to speak to senior person. Absolutely terrible avoid at all costs! Would give zero stars if I could

I ordered a cordless hedge trimmer, order 307485, afternoon of Friday 10 July. It arrived before lunch Saturday 11 July. Brilliant!!

I had bought a hydroshot power washer battery type & I hadn’t used it much as it had been in the shed I only used a handful of times When I discovered there was a problem with the lance ,
No problem getting a replacement the customer service were fantastic helping me to return it , because I couldn’t get to a drop of point they had it picked up
Just received my replacement today and I am truly happy with the customer service
Thank you

Battery life lasts about 10 minutes per charge. Have currently stopped 4 times now during cutting my back garden to put the battery’s in the fridge to cool down then charge them up again. Also has no power any bit of thick grass and it stops working and you have to start it again. Would not recommend

I have 2 landroids, one with a boundary wire the other supposedly the bees knees, the vision series, this worked the first year but having a rest over the winter does the lawn 2 out of 3 times with constant cannot find base. So far I have contacted Work 5 times the last 3 they have ignored. So much for support. This is disappointing to say the least what is a 2 year warranty
Mean if they ignore issues, they need to be accountable to their buyers. We warned

They sell open box/customer returns "as new".
The products are decent, but whoever is managing their online store needs to be replaced ASAP. First of all, packaging and delivery are awful - 2 products arrived without any sort of protective packaging, and both items are obviously opened and used despite being sold as new. This is illegal and terrible service. Would purchase elswhere...

I have a robot lawnmower and since new it has been difficult to get started.
The customer service department seems incapable of understanding or suggesting a solution and they keep asking the same questions. They are also very very slow in responding.

I've owned a landroid robot mower for 2.5 years, and in that time I've had a host of different problems:
1. mower itself failing and had to be sent back for repair
2. keeps getting stuck around low bricks and small divots of earth, digging itself into holes and not turning around efficiently
3. transformer faulty, had to be replaced
4. base plate wire cut
5. multiple boundary wire problems, despite me digging down and burying it in the soil

I've tried my best to like it, I really have, but there's not been a string of more than 2 days that I hadn't had to deal with a mower problem in the past 2 years that I've used it. Conclusion is the product just isn't good enough, it's not durable, too many technical issues arise and the self-navigation is poor - it keeps getting stuck on small things.

The only saving grace for Worx is that their customer service has been decent and I have managed to get some of these things replaced while still in warranty. I have no doubt that there will be another electronic/mechanical failure shortly once the warranty period has ended and that will be the end of my £600 purchase. Worx were also not willing to extend the warranty or offer any trade-in or refunds; clearly not confident of the long term viability of their product.

Buy a different robot mower instead.

I have had an Amazing Customer service, after sales experience. These Tier 2 after sales advisors were EXCEPTIONAL, and went above and beyond. That's why I have to name you both Patrick and Ed Brunsden, thanks to you both. I have a WORX HYROSHOT, which is outside the warranty period, my hyroshot had stopped working. I cannot emphasise enough how helpful the after sales team have been in helping and resolving my product problem, to its best possible outcome. I would definitely recommend WORX their products and customer service are exceptional. Again Huge appreciation and thanks to all the Worx staff involved in my very positive customer experience.
I'M A HAPPY HAPPY CUSTOMER
KINDEST REGARDS
PAUL. A

Superb post purchase support. Ed Brunsden extremely helpful, patient and understanding. Immediate action and very easy and friendly to deal with.

Don’t bother. Battery won’t charge after less than 2 months and the company makes it as difficult as possible to rectify. Customer service is terrible. Not worth the hassle.

Bought a WG252E long reach hedge trimmer a while ago. I had used a WORX 240v trimmer for years and eventually treated myself to a cordless version which was ace.

The long reach, I have just used for the first time and it’s out of this world. No cable to break my neck on or cut through, don’t have to stretch to reach those out of the way bits and can’t believe I waited so long to make the job so much easier.
The 20V batteries have an excellent retained charge and I am absolutely delighted.

I had a great experience of customer care from Ed, he was very understanding and helpful with my problem in registering my new lawn mower for its warranty, I was a little heated at the start of my call but Ed soon explained what I needed to do and I followed his advice on what I needed to do, he’s a great person to help you if you have any questions a big thanks to him and well done.

Have had a few reliability issues with my Landroid mower over the years and they have always been handled promptly, customer support from Sean and Patrick have gone above and beyond expectations.

Karem and his team are very professional and always go out of their way to do a fantastic job. I have had many worktops fitted by them and would 100% recommend them if you are wanting an excellent finished result with great customer service.

Bought a robot lawnmower which is faulty and customer service aren’t responding to me. Avoid.

DO NOT BUY ANY OF THERE CLOUD MODEL ROBOT MOWERS. THE WEBSITE SUGGESTS “NARROW PASSAGES NOT A PROBLEM IF IT FITS IT GOES” I HAVEA 60cm PASSAGEWAY IT WOULDN’T GO DOWN. CONTACTED CUSTOMER SERVICE WHO SAID THE PASSAGEWAY NEEDED TO BE A METRE WIDE. NO MENTION OF THIS ON WEBSITE OR INSTRUCTIONS REFUSED TO BE RESPONSIBLE

The vision mowers are excellent, but the next generation will, I believe, provide improved side-cut, mapping, striping, and electric deck-height control. But the most telling feature has been the dedicated support provided by the Worx technical team. So I am going to upgrade to the Vision Cloud mowers

Another Worx battery lawnmower having to be scrapped because because of lack of their after sales service.
The part required is a small piece of plastic that is required to start the lawnmower.
I have read many similar reviews on here. If the company cannot supply spares then in my opinion they should not be selling machines.