Worx UK Avis 

Ordered a product 30th September with 2 day delivery, still not received. No response ti emails or phone messages. Very bad trader, 8 do not recommend! Order no. #276552.

Great tools, but customer service is absolute rubbish, I cancelled an order because I could get the tool cheaper elsewhere, I'm on day 4 of waiting for my £179.99 refund with no explaination as to what the delay is about. Good one Worx, it really isn't hard to keep customers happy.

Appalling customer service. Ordered a pole saw over a week ago and despite trying to contact customer services FOUR times I have yet to receive anything or get a response. Cheap tat from China with zero focus on customers.

This ranks as one of the worst products I have ever bought. I have now owned it for three years and I have spent hours trying to resolve issues. It is not fit for purpose and I wouldn’t buy one again. One of the reasons for buying originally was to ensure that the grass was cut while I am away from home. Several times now, while away, I have received an error message that states that a wire is missing. On each occasion, the battery has fully discharged while on the charging station. Nothing to do with wires. Two batteries have now been ruined because of this.

It gets stuck so easily and rucks up the grass badly when it does get stuck.

I have bought both additional obstacle avoidance modules. Neither work properly. Sometimes it will avoid objects and, where magnetic strips have been laid, go around a feature such as a shrub bed. At other times, like today, it ignores the strip and goes straight into the bed damaging shrubs and rucking up the grass with the wheels continuing to spin. I have followed the instructions closely. I have even completely relaid a perimeter wire. After three years, during which time it has been off as much as on, I’m admitting defeat. It is going in the bin. I’d like to think Worx will read this and not dismiss it out of hand but why should they care? It’s out of warranty and no longer their problem. Do yourself a favour: don’t buy a Worx Landroid lawn mower.

I deeply regret purchasing their products. I purchased as an investment for the future. I discovered that cheeper products sold by mainline DIY retailers were much better at doing the work. I've lost a fortune. WORX is NOT a name you can trust.

When able to get a response from customer service, Max Pocock seems to be the only person dealing with messages, they can do so politely. However, that’s the end of the good news unfortunately. Most recently, having ordered a £300+ product, I waited a day or 2 after expected delivery to contact and was told they actually didn’t have any stock, please accept a cheaper alternative. When I questioned this, I received an unhelpful response, “we don’t have any other options”. The website then showed the product as back in stock, so I chased on my email with further questions and a request for my issue to be escalated, I got back an email saying they had raised the issue with IT, and I haven’t heard anything since. It’s been 2 weeks, and I’m down £300+. Even if I do receive a product, dealing with their customer service for orders has been excruciating, I’m left with no desire to deal with this company again, never mind any confidence that further contact would be handled at all. Where other reviews leave comments suggesting the website to be a scam, I wouldn’t be surprised. On the other hand, I believe the entire company to be built on poor judgement and hopes: unable to maintain stock control, buggy website and products, old technology, incorrect charges, inability to handle issues, and no desire to support their customers.

Having some poor reviews for WORX I did not know what to expect. I hade cause to contact them because of a part for my Hedge trimmer went missing.
Customer was excellent as as they explained the model was no longer in Stock but if I had the original receipt they would deal with it under Warranty. They did this and replaced it with an improved model which was brilliant when I used this weekend. Superb customer service from start to finish.

Having bought a Worx lawn mower and strimmer I was not expecting the hedge trimmer to be faulty. But it was, and it was no problem getting it exchanged. Patrick Sanders replied promptly and professionally from customer support and we now have a very capable trimmer. The other comments are accurate: the products and the customer service are very good.

I have nothing but praise for this company as the products are great but like anything, sometimes things go wrong. On the couple of times over the years that I have dealt with the After Sales team, I have had nothing but professionalism, courtesy and help. Emma Smith was a pleasure to deal with.

I spoke to Patrick S this morning regarding a replacement battery for a cordless hedge trimmer. He was amazing - polite, knowledgeable, engaging and VERY helpful. He provided the gold standard of customer service - particularly impressive as I had made three phone calls prior to this one to various customer service/after sales call centres in an attempt to purchase the same spare part. Worx UK provided much better customer service than the after sales call centres of the seller and the brand. Would definitely buy from them again. Thank you.

How refreshing to have such good quality customer support. From my first enquiry re how to purchase a spare part, to receiving it, had been straightforward. They responded quickly and it was a real human not some automated response. They clearly wanted to help me get the part I needed. The delivery came in the time they said it would. Bingo! Every email back and forth was prompt and polite. The Worx Strimmer/Edger has been a brilliant tool which had been recommended to me. It was an error on my part the piece went missing. I will certainly buy from this company in the future. Thanks

I got a word pressure washer and the box was looking as tho it was taped and when I told the customer service they said it was packed by machine no protection for the pressure washer and there was no battery included I wished I could add images here so everyone could see It customer service is horrible and I don't see any help here

I contacted Worx as I wasn't able to find a replacement blade for my mower on the spares section of their website. Turns out my mower is a newish model, so the spares aren't set up yet. The customer support person that contacted me got a new blade out of the production supply, and sent it to me free of charge. In this day and age, customer service like that is very hard to find, so I would have no hesitation in recommending Worx products as being worthy of purchase.

Contacted Worx 2 days ago through online portal. No confirmation email to say it had been received by a system never mind a person. Still no contact after 2 working days and still no idea if a real person is dealing with it. Website die not include power tools in service section only garden tools and no customer service number. Last time I buy from worx direct. Amazon would have replaced the faulty tool by now. Also have no email from the order I placed online. System needs some attention.

Emma Smith dealt with my query and I received 1st class service, correspondence was great and prompt can’t praise highly enough.

This review is not about the product, but the support I received when I had a problem with one: A Worx Landroid persistently showing "E01".

At first I had trepidation about this: For UK Worx customers, there is no phone number to call, not even a live chat function online. I just had to email and hope, so I felt completely helpless and at the mercy of whatever standard of customer service Worx have!

I submitted an enquiry one evening and to my astonishment, Sean replied at 8:32am the following morning!

Every email thereafter was responded to very quickly: It's as if Sean was responding in real time!

Sean very cleverly ascertained from the log file that it was the charger at fault. It would never have occurred to me to suspect the charger: I thought it was far too simple an item for that and I was convinced the mower was at fault.

In summary, thanks again to Sean for a clever diagnosis, quick response to emails at every stage and a quick resolution to the problem, I’m delighted. I really hope Sean's managers are aware of how well he handled this and how pleased I am.

I genuinely can’t fault Worx customer service. I’ve had a couple of issues with my Landroid over the years and they always sort it quickly and with zero fuss. I genuinely can’t think of another company that has its customer service so swept up. And it will probably be the weighting factor that makes me buy another Landroid when the time comes.

Excellent service. Patrick Sanders was incredibly helpful when I rang with a query. Would thoroughly recommend

Never again will I buy a product as I have disability and can’t do internet want to talk to someone from company to order it’s very distressing web site

In Italy, I bought a robot lawnmower from Worx 5 years ago (Landroid 143E), and during all this time it has worked pretty well. It takes a lot of work off my hands because before I had to go up and down the lawn with the tractor at least once a week. Today the robot does it for me, and it only needs one day out of three, with almost identical results. Or better, due to the regular and continuous cutting, that keeps the grass constantly low. I also bought a second charging base (without the robot) for a second circuit in another area of ​​the lawn, where the same robot works, and also there one day out of three. The battery lasts a long time and in any case I bought another one that I keep charged thanks to a chainsaw (and a hedge trimmer, both from Worx and also very functional), which use and recharge the same batteries. In short, I'm satisfied. Of course, all robot lawnmowers have some limitations when compared to a tractor, for example if the terrain is uneven or the grass has been left to grow too much; but these remain marginal problems compared to the service provided (after all, even tractors cause inconveniences). Moreover, Worx Italy offers a toll-free number where it is possible and easy to ask for technical assistance in case of need. I am unable to make comparisons with robots of other brands, but personally I am happy with mine.