Worx UK Avis 

I purchased the WG737E electric lawnmower and at the beginning it worked so well that I recommended it to my son. His lawnmower is still working efficiently. Unfortunately, after less than a year the battery output on mine was not fit for purpose. However, the prompt response from the after care team, in particular Patrick, was very reassuring and after several backwards and forwards emails I will be the proud owner of two new batteries. Thanks again Patrick.

I purchased Worx wx841.9 nail gun but it failed to fire. I spoke to Customer services and Patrick suggested it might be an underpowered battery as my existing batteries are a few years old. Patrick sent me a new battery and hey presto it worked first time.
Great customer services response. Many thanks.
Harry

In this age of little or no customer support, I have to say that the Worx support team have been amazing! I had to return my mini circular saw due to a fault and the second line team turned a replacement around in a week. In terms of the product itself, very good value for money too!

The Worx customer care was really amazing - so helpful, and very supportive to sort out the issue.
Highly recommended!

I had a battery that needed reviving. Patrick at Worx sorted it and sent the battery straight back without question. Always been happy with Worx products and after experiencing customer service like this I'll be sticking with them. Great work, really appreciated 👌

I contacted WORX customer service after my lawn mower developed a problem. Throughout our email conversations Patrick was excellent. He was helpful and informative and quickly replaced the mower which arrived within 4 days of my initial contact. Excellent customer service throughout. Thank you.

Patrick, who assisted me could not have been more helpful. He replaced my faulty item in a heartbeat. The customer service I’ve got at worx has been phenomenal. Will definitely stick with them for future purchases

I had a failed impact driver that the customer centre replaced with out any fuss once they had the correct details.
Excellent service.

The product parts I received fitted perfectly and the customer service person was very Very friendly and helpful. Would highly recommend worx.

When my leaf blower failed inside its warranty the service was excellent from Patrick. He arranged the collection and replacement within 1 week. Great customer service and nice to speak to a human rather than the automated chats.

My battery melted after charging
Contact worx Patrick Contact me as soon as me got email service was first class receiving new battery soon
Thank u for your help Patrick
Many thanks stephen

Patrick Sanders was fantastic dealing with my battery issue. Fast response and very easy process. excellent service. thank you.

How refreshing to talk to a real person and have your issue resolved in minutes. I had lost a part from my Worx mini chainsaw on first use and called the helpline and spoke to an agent who after ensuring he’d correctly identified the part in question immediately placed an order to ship the part. Excellent service, if only all service was this good.

Needed some help sourcing a specific replacement blade for my WORX angle grinder. Customer Services (Patrick) could not have been more helpful, top chap! First Class service. Many thanks.

Excellent service from Worx support. I misplaced my nozzles for my paint sprayer, which meant my sprayer was unusable. Worx promptly sent me a replacement set. Well done to Patrick for a great service.

Purchased a pressure gun but didnt use it for a few weeks . There was a part missing and once I contacted Patrick at Workx it was dealt with very quickly and the part is now in the post. Very impressed with his high level of service throughout .

I needed a spare part for my Worx Cordless Pruning Saw (which is a brilliant tool!). I contacted the Product Support guys and between us we identified the required part quickly and in a professional manner and it was soon dispatched. I'm very pleased all round.

Had an issue with a cordless circular saw, which failed. Contacted Worx and a replacement was agreed without any issues. Excellent communication as well. Highly recommended.

Minor issue, quickly resolved with a UK based, highly responsive customer service agent.

Quite a refreshing change, to be applauded.

Patrick went above and beyond with help,very polite and resolved our problem very quickly ,we will definitely recommend Worx as their customer care is fantastic.Thankyou again