Wren Kitchens USA Avis 119

Today’s phone call with Raven was not what we expect from phone customer service. In a time of excessive use of AI to accommodate routine delivery schedules , I was extremely surprised when a beautiful and kind voice greeted me.
On top of being kind and professional, Raven was able to relay the humane and sincere interaction ,and made my evening.
I hope that the Wren company invests and rewards employees who give a little more just because they caring enough on how they affect another human being.
Kindness and professionalism opens doors and makes a difference.
Wish you all the best in the future Raven !

free measurements and design of my kitchen very nice and helpful people

I will start by saying my experience with Wren Kitchens started off disappointing to say the least. After being sold a dream at the showroom the quality of the product was not good and my kitchen delivery showed up damaged and in poor quality. Calling customer service is a bore and they ask for so many details just to answer a simple question and help you. The agents are polite and kind but no real action was being taken until a manager took over my order. My experience was a nightmare until my problems started to be handled by the manager of customer service Megan. Megan has been patient and kind and tried her best to make us happy. After months of fighting and being disgusted with my kitchen and this whole ordeal I can finally say I am happy with my brand new kitchen and not feeling so defeated anymore. Just in time for Christmas. Thank you Wren Kitchens customer service and Megan for making my experience better.

We just completed our kitchen renovation and I love the choices I made. It was nice to see it all come together. There were quite a few bumps along the way.
I especially want to thank Nikki in customer service for all her help!! She was always professional, knowledgeable and attentive. She solved all the problems!!! She was a complete joy to work with. She deserves 100 gold stars!! Thank you so much Nikki!!!
Merry Christmas and Happy New Year!!

The in store experience was great. Delivery not so much, whoever is responsible for the questionnaire doesn’t relay the information. Drivers were surprised by second floor delivery, they had to redeliver cabinets that were too heavy, on redelivery they again came fully assembled and had to reschedule. Communication is awful when there’s an issue and we’re delayed about 4 weeks now, probably more like 6 weeks because countertops will be delayed as well.
Wren relying here saying they tried to reach out is great but a lie, I called every time, never once was reached out to.

Our kitchen is finally finished. Wanted to give a shout out to Melony who really pulled this project through to the finish line.

A cabinet piece was cut incorrectly originally & then the wrong piece was shipped instead of the replacement. Melony was able to expedite our orders and get the coordination all done for the holidays. Can’t wait to use our kitchen!

I am only giving Wren a 5 star experience because of Miles in the warranty dept. He is very knowledgeable and so helpful in getting the job done. I have had ongoing problems with my order but Miles was able to fix them. His follow through was excellent. Thank you.

Raven Sky was a pleasure and fun to speak with. She made me feel comfortable and laugh. More CS reps should be like her!

We would like to compliment you CS rep Miles. He was very knowledgeable and it was a pleasure interacting with him. Truly an asset to your department.

Raven-Sky was very friendly and helpful with all our questions, she was very professional and knowledgeable and it was such a pleasure to speak to her

Balto from wren customer service was nothing short of AMAZING. Took the time to listen, addressed all my concerns and gave me reassurance. Balto is a prime example of what customer service should be. GREAT JOB

Very easy to work with customer service when an issue arrived

My kitchen renovation went very well. The installers worked well into the late evening determined to finish the job. All of the products ordered and installed were of high-quality. One of the cabinets was accidentally scratched, and within one day Wren replaced the door and two days later return to install it. Outstanding service.

Great prices, very helpful with appliances. Good install work. This hurts me bc I only ( prior) have given 5 stars. I did not like the plans being changed every time.i would not recommend the counter top installers.

From the start of the project to completion it was seamless. Jackie helped to make our dream kitchen into reality. Highly recommend using a contractor who works with WREN I do believe this helped to make it easier. I would recommend WREN to anyone looking to remodel their kitchen. Start to finish was 2 months.

Wren customer service was five star
their were a few hiccups the handles for cabinets ordered were brush nickel chrome handles were sent overnight correct handles were sent overnight the installers from brooklyn ny drove 3hrs to Pennsylvania were very professional and clean with installation a pleasant contractor experience

Everything worked smooth. All the process from the showroom to the final delivery and installation was great, good communication, and professionalism. We are really happy with our kitchen and the materials are very nice

Great experience all around. Alva our designer was amazing!

From design to installation we had an exceptional experience. Kudos to our designer Colleen at WREN located in the Home Depot in Wallingford Connecticut. Colleen's vision transitioned perfectly into a reality for our new kitchen. We have received compliments from all who enter our new kitchen space.

Overall a very good job at a reasonable price.