192.com Avis 

Fake | sailing personal data for marketing purpose.
I contacted them but not replying

Their customer support service is quick and extremely resourceful. I had some issues downloading a couple of reports, as they were too large to download or to be sent via email. I reached out to them and they were ready to help me coming up with a solution in a matter of minutes. Thank you!

I went to Tres Belle Jewellers in Royston High Street for a watch repair. It was such amazing service! I was kept informed throughout. The price was great and they did a super job on my watch repair. The item had such sentimental value to me and they totally understood what I needed and why. They were so polite. I would not go anywhere else now. This will be my go to jeweller from now on. Thank you for a great service. I would highly recommend.

awful , do not waste your money , l am trying to help you to be not a victim ,
l hardly trust online but l needed more information from my defendant , found nothing. l waste my £20 .

I had an account and ran some searches. Saw someone who looked like the person I wanted, so paid for some credits. The good news is a got the details I wanted.

What wasn't clear was that EVERY ACTION you undertake when you have credits costs you credits. Even a search will cost you! Do not click anywhere without expecting a charge.

So, my advice is this... Have two accounts, one with credits and one without. Do your searching on the one without credits, and only switch to the one with credits when you know exactly who's results you want to pay for.

Honestly, I couldn't believe the business model here. It's bonkers! The only other positive thing I have to say is that the Customer Services telephone line was answered swiftly by someone who was relatively receptive, and I did get a small credit refund (not all of the credits I'd lost, but some).

Not clear at all when purchasing credits that they only have a very limited life, just a month in some cases. Also not clear that VAT is charged on top. Minimum purchase of 6 credits makes it a *very* expensive way of confirming an address. They have very reluctantly issued a refund for expired credits but because I paid using PayPal I have been charged a fee to get the refund. Very poor business practice. AVOID unless you enjoy throwing money away. Judging by the number of other 1* reviews I’m not the only one who is disappointed by this “service”

I had not taken onboard that credits expired after 6 months. I contacted the helpdesk and they kindly extended the term by 3 months. So i will pay attention in future.

on 192.com it says i have 20 free searches if i enter name, adress and sign up which i have done for all three but it still wants me to buy credits.

I had a query about my account and contacted the company; I received a very prompt and polite reply from Laura in Customer Services who explained the situation even though it was out of normal business hours.
I will definitely use the company again.

Tres Belle Jewellers in Royston were brilliant. Matt breathed life back into a 50 year old clock and managed to get it working. Brilliant customer service, very quick and very friendly. Thanks so much!

I paid for the background report £20, It turns out that's not the correct person, I emailed them and they refused to refund me? they basically stole £20 from me for getting no info, I want a refund or I'll charge back from the bank.

Gives the impression of having plenty information about an individual but after payment, I discover they have nothing. Also I seem to have been charged twice. UPDATE
The information you mention is available without payment. Please explain why I have been charged twice for no additional information!

I had an issue on my account, emailed customer services, heard back from them within 5 minutes with the issue sorted!

The 192 service has useful and up-to-date information which otherwise would be difficult to access. Customer service is outstanding!

This is the biggest load of crap around!! They give an individuals name, make it look as if they have loads of info, but their database is all garbage!! I bought the background verification and literally came back with no results on everything!!!!

UPDATE: They responded saying that the money has been refunded...THAT'S A LIE!!! Their response was 2 days ago and they said as you cannot comment of the responses left on Trustpilot!

Avoid
Irrilevant historical information. Waste of time.
I needed to contact the previous owners of my neighbours for a boundary dispute.
I got much less info that is available for free from zoopla and for a fraction of the cost from land registry.

Furthermore, they behave in a deceptive way to gain an unfair advantage and unfair money: If you click twice on the same record, even within the same session, they charge twice the credits! To show twice in a row the same info? Really?

What a complete rip off. Do not use this company, just paid almost £20 to enable a search of a friends address and contact number after mobile crashed and in for repair.
Clicked on a search for friend, no phone listed, so after trying get family members, all 6 credits used up. You clearly need to read the very small print to understand that each click effectively costs you £3.
When I rang customer service to try and understand where my credit had disappeared the customer services guy was polite, but showed no empathy and it was clearly a regular complaint.
Just to reiterate, use any other method other than 192.com if you don’t wish to be fleeced.
Update.
What a shame it took a poor review on Trustpilot to result in a well received refund, perhaps the customer services could have a little more proactive. Rating changed.

The information given was incorrect after I made the purchase. When I made them aware of this via email, their response was swift and was given a full refund. The reason why the information was incorrect, the person may have left the electoral register, or failed to register in their new home.

Very helpful, prompt customer service from Matt!