32Red Casino Avis 

32Red Scam
An update on the below: it has now been 127 days since my account was blocked, and there has still been no resolution. Absolutely disgusting service.

An update since my last review, when I had been blocked for 55 days: they asked me to resubmit my payslips and provide up-to-date payslips, as they had taken so long to process the original submission, the pay slips I originally sent over were out of date.

Since then, I have had no updates whatsoever since the start of July. This is completely unacceptable. 127 days without access to my account or any resolution is an absolute disgrace.

———————————————————

I don’t even know where to start—this company is absolutely awful, and my experience with them has been horrendous.

On 22nd April, I decided to create an account and deposited £100. I’ve never really had much luck with gambling until that night, when I turned £100 into £4,000. I withdrew £3,500, which successfully reached my bank account. However, I left £500 in my account to continue playing.

While I was mid-way through a Blackjack hand, I received a notification saying my account had been frozen due to requiring additional verification. At first, I was fine with this.

I reached out to the customer support team via live chat, but they were useless. They kept telling me that I would receive an email when further verification was needed. At this point, both deposits and withdrawals were blocked—and they still are.

I continued contacting live chat support, but they kept repeating the same response: to wait for the email. After 15 days, I finally received an email requesting the following documents:

Photo ID
Proof of address
Three months of payslips
Three months of bank statements

I submitted all of these documents and waited to hear back. A week later, I spoke to someone again who apologised for the delay and said my case had been moved to the top of the priority list. However, it has now been another three weeks, and my documents are still “being verified.” It is unbelievable that it takes this long to verify documents.

My account has now been blocked for 36 days with no progress, and honestly, it feels like they are not going to resolve it.

Please stay away from this company. As soon as you start winning, they freeze your account and take months to complete verification—even though I had already done verification before my account was set up.

I would give them 0 stars if that were an option

Shame 1 Stars the lowest rating really as this Casino 32red really are a con of a company. The amount of money they will just take take take is honestly ridiculous. Most of us understand bad luck and gambling in general but its clear to see across other casinos you feel a fair balance. With 32red its absolutely non at all, loss after loss after loss after loss. Massively unfair on players really and ill be looking to close my account soon because its been nothing but a joke.

Massively down yet youre blind lucky to hit bonuses at all on slots, it will literally wipe you dry quickly. Games play themselves out of bonuses etc when you have a loss in net deposit u at least expect some form of fairness. Play many, many a casino but these Jokers honestly want shutting down in reality. Whoever has rated this 3 stars im gathering are bots for 32red themselves. Jokers absolute jokers

Please avoid at all costs, this is from a seasoned gambler who is used to losing money……… 32 red might as well put a gun to your head. Robbing company. Honestly don’t join this site you might as well throw money down the drain

I work for a company that goes through an enhanced disclosure to get a job in a healthcare setting Yet I'm being asked repeatable for ID from this casino to get my winnings as if I'm a criminal. This has went on for months now and I'm going to escalate it and if needs must contact a lawyer. This is not how they should treat customers and make them jump through hoops just to get their winnings. It's disgusting and stressful what they are doing to people.

EDITED- now been told I've sent wrong documents, 32 red emailed me to resend my bank statements which I did, 32red on my account verification told me wrong documents sent, is there some sort of communication barrier with you all in the company between those checking verifications and those sending emails to customers about verification and it's affecting your customers, just an idea has the owner tried an internal investigation as why you are getting bad reviews of late and why staff are sending wrong information to customers about types of verification are needed?
never mind people as you can see from their replies they are sorry for the stress even though they are causing it.

stay well clear of this site as soon as you win your acount gets blocked for 'verification'
Every time I speak to a live agent, they are like robots coming out with the same RUBBISH. “ we work in chronological order etc “. Come on, how can it be 3 MONTHS?? bunch of scammers i play on other sites they literally never take more than a couple of days to get back to you. listen to all the reviews here and RUN!!!!!!!!!!!!

Ghostbusters

Great Gambling site fair and simple to use !!

Good experience

it's great fun

You never get any sort of win of the tipping point promo so stopped playing 32red and started using another site

Really bad for casino...I've given it many chances...left it come back a few months later still bad,repeated. Just takes takes and takes...lucky if you get a bonus and if you do 20 to 40 quid iff your lucky and thats from hundreds at a pound spin....over a few year. Terrible site

A great selection of games, easy to load and problems on the sight are rare

I think this site is great, it’s a Great site easy to use and great customer service and rapid withdrawals

Very good site fare play

Avoid at all costs,Played sites for over ten years, signed up today played 6 separate slots all 100s of spins deep and had one bonus from 6 of those slots. Absolute abysmal scummy play. These sites are getting beyond roberry.

I use the site mainly for its Horse race offers