Accord Mortgages Avis 

Great service and easy to use.

Awful slow service. Spend a fortune getting documents drawn up from accountants. 6 weeks of underwriting for the underwriter to say she’s not sure if we can have an offer or not. Very indecisive time wasters.

quick and great criteria, interaction with a real person

Currently reliable and useful lender with regard limits and criteria etc. Can't ask more than that.

always great to work with Accord. The underwriters are always in contact trying to assist you in the best way possible

Such an easy application process with an effective BDM

fantastic service and understanding great communication

I put thousands of pounds into renovating my home after which Accord undervalued the property by 11.5%, actually taking the price lower than what I bought it for. Something about this is just not right, especially considering prices in my area have recently risen by 1.6%.

Client happy with 5k deposit and good turnaround to offer

Very good experience true to your word on a difficult property and income structure scenario and we got it over the line

The communication with the Business Development Manager (BDM), Sophie, is excellent. She is consistently helpful and always clarifies any questions I have, offering great support.

The case processing is fast: valuations are arranged promptly after submission, and the underwriters are highly efficient.

All of the cases I have submitted to Accord so far have quickly received an offer.

I am extremely satisfied with the service provided by Accord.

This lender has been truly awful. They have been holding up our house sale now for weeks because they do cannot send a simple email to our buyer’s solicitor to confirm they will release the funds. We can’t exchange and, consequently, we have lost our on progression. They previously would not verify their mortgage offer through the usual portal causing a three week delay. They are a joke. DO NOT USE!

overall service very good and whenever we had interaction, all members of staff were personable and efficient.

Absolutely shocking service. Rude staff constant delays and misinformation. Made me jump through hoops when I already pay my mortgage to them and have done for several years. Didn't Staff advise me ways that they would let me borrow extra kept it from me had an independent broker not told me I would still be without a solution. Look down their nose on you and treat you like your nothing. As soon as my fixed term is up I'm leaving. Told me the Solicitor I wanted to use was fine to then tell me no they are notm have had to give them same information multiple times to then be asked for it again. Never leave bad reviews but I'm beyond annoyed.

In all my adult years and many mortgages and remortgages I’ve never had such a nightmare experience as we did with accord. 20 weeks it took to finalise our remortgage. What should have been straight forward was the most stressful. Asked for around 35 pieces of documentation. 7-14 days to review each piece, followed by another request. Sometimes duplicated. No direct communication, no reasoning. We went 2 months into our high interest because of their ridiculous requests.
I never defaulted, I earn well, had good loan to value, had used accord before but still put through the wringer. Don’t do it to yourself is my advice.

Smooth and efficient processing, clear and precise underwriting.

Only one underwriter from start to finish. Personal service

So far so good thank you for the opportunity and welcome present

Helped my clients when no other Lender would, helped massively when a minor change had to be made,

Superb support from BDM.

Excellent service, great rates, flexible criteria and fantastic support - what more can you ask for?