The worst offset mortgage - don't do it You can't see the benefit online and you either have to ring and ask the team to manually add up all of the interest you have benefitted from. Or you need to l... Voir plus
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Lisez les avis des autres
Simon is a fantastic BDM, there was a hiccup near completion and he took ownership and sorted everything with no fuss. You are very lucky to have him. I also like that your underwriters are contacta... Voir plus
L'entreprise a répondu
It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... Voir plus
L'entreprise a répondu
The whole process with Accord was very smooth from the advisor that I spoke to initially with some pre application questions right through to completion. Everyone that I have spoken to has been very f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.
Coordonnées de contact
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Royaume-Uni
- www.accordmortgages.com
4,2
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
INCOMPETENT
I’ve been attempting to withdraw funds from my offset mortgage savings and found Accord/YBS the most unhelpful/incompetent financial institution I have ever dealt with.
I’m not sure they should be trusted with money and how are they FSA/FCA approved.
They even have my name wrong on my mortgage!
I have a complaint, SOMEONE please contact me.
29 juillet 2026
Avis spontané
Réponse de Accord Mortgages
We are concerned to hear about your difficulties with withdrawing funds and the incorrect name on your mortgage. We appreciate you bringing these serious issues to our attention. We want to investigate this thoroughly for you. I have sent you a request privately to provide some further details so I can locate your accounts and further assist you. Thank you.
inefficient processing system
Application process for homemover porting existing borrowing and borrowing more is very clunky and time consuming, with no AIP possible
28 juillet 2026
Réponse de Accord Mortgages
We appreciate you sharing your experience. We understand your frustration with the application process and it is something we are actively tying to improve. Thank you for your patience.
Great experience and good service
14 juillet 2026
Réponse de Accord Mortgages
Thank you for taking to the time to leave a review. we appreciate your feedback.
The ease of online applications and the…
The ease of online applications and the follow up and service recieved from all parties was excellent, We have a BDM Sarah Abbott who always replies with speed and knowledgeable answers so what is there not to like about Accord
21 juillet 2026
Réponse de Accord Mortgages
We're so happy to hear about your excellent experience with our online applications and the support you received. We truly appreciate your kind words and taking the time to leave us a review. Thank you.
Very helpful telephone staff with good…
Very helpful telephone staff with good product and criteria knowledge
14 juillet 2026
Réponse de Accord Mortgages
We're glad our team's product knowledge was helpful. We appreciate your positive feedback!
I have 10 but to lets and have…
I have 10 buy to lets and have remortgaged 20-30 times with a wide range of lenders and I can honestly say that Accord are the worst that I have ever had the displeasure of dealing with. They requested so many documents every few days, some of which were documents that do not even exist. I wasted 6 weeks, sent them all they asked and then, at the final check, the senior underwriter denied the application and would not say why to my adviser. There are plenty of decent lenders out there so please take my advice and do not look at Accord. You will be extremely frustrated and disappointed.
17 juillet 2026
Avis spontané
Réponse de Accord Mortgages
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We understand your frustration with the documentation requests and the outcome of your application. We are sorry that we did not meet your expectations and for the inconvenience caused.
Réponse de Accord Mortgages
Thank you for taking the time to leave a review. We appreciate your comments.
Hats off to Sue Lowe, Exceptional Underwriter!
Excellent experience with Accord. Their underwriters take a grown-up, pragmatic view of a case, and Sue Lowe in particular has been a pleasure to deal with. She combines sound judgement with a friendly, down-to-earth manner, and is always willing to talk something through rather than hide behind policy. In a market where lending has become harder and more cautious, that kind of common-sense underwriting is invaluable — it gets good clients the outcomes they deserve. Sue and Accord have earned my confidence and my continued business.
9 juillet 2026
Avis spontané
Réponse de Accord Mortgages
We are so pleased to read your wonderful feedback about your experience with us. It is fantastic to know that our pragmatic approach to cases and the dedication of our team, particularly the individual you mentioned, made such a positive impact. We truly value your continued business.
Great lender and service
Great lender, call from the underwriter directly, gift on completion. Great service and quick! Thank you.
7 juillet 2026
Réponse de Accord Mortgages
We're so happy to hear about your positive experience with our lending service and the direct communication you received. We appreciate your kind words!
Great BDM support and being able to…
Great BDM support and being able to deal directly with the case underwriter makes a huge difference compared to many lenders!
7 juillet 2026
Réponse de Accord Mortgages
We're so glad to hear that our BDM support and direct underwriter access made such a positive difference for you! Thank you for your kind words.
Support from Accord has been great
Support from Accord has been great. Hayley Wilders our BDM has been brilliant and also people at the mortgage centre are always so willing to help.
7 juillet 2026
Réponse de Accord Mortgages
We're so glad to hear about your positive experience with our support and that our team was so helpful. Thank you for your kind words.
Réponse de Accord Mortgages
We're so glad you found our system easy to use and our staff helpful. We appreciate your positive feedback!
Réponse de Accord Mortgages
We're so glad to hear that our process was easy and that we kept you informed. We appreciate your kind words!
Réponse de Accord Mortgages
Mr Jeffery,
We are truly sorry to hear you had a negative experience. We are committed to improving and appreciate you bringing this to our attention.
Fantastic service from speaking to my…
Fantastic service from speaking to my BDM and the underwriter to the hamper delivered to my clients.
Thank you all
7 juillet 2026
Réponse de Accord Mortgages
We are so happy to hear that our service met your expectations. Thank you for your kind words!
Nice process
Nice process, no delay to offer being produced.
Good BDM support when keying
Thanks
30 juin 2026
Réponse de Accord Mortgages
We're glad to hear you found our process efficient and our BDM support helpful. Thank you for your kind words!
Excellent and gift you send in my name…
Excellent and gift you send in my name to the client is outstanding
23 juin 2026
Réponse de Accord Mortgages
We're so glad to hear you and your client enjoyed the gift! We appreciate your positive feedback.
Réponse de Accord Mortgages
We're so glad to hear you had a great experience with our team's service and knowledge! Thank you for your kind words.
Réponse de Accord Mortgages
Thank you for taking the time to leave us a review, we appreciate your kind words.
Réponse de Accord Mortgages
We are so glad you found our process smooth and quick. Thank you for your kind words!
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