activeandfit.com Avis 

Signed up for the two months offered . I cancelled within those two months . They charged me another month . Called to get refund . They stated you have to pay two times before you can get a refund . Because they set it up to pay two months at sign up it's not considered two payments .
What a scam . Very dishonest .

What made Active and Fit great was $28 a month for AS MANY gym memberships as you wanted. Now they’re charging an extra $23 PER extra gym. I spoke to customer service who claimed less than 1% of members had more than one gym membership. Doesn’t seem true but even if it is, why charge to extra money to less than 1% of members? I use to advocate for active and fit and now I’ll do the opposite. Just another company exploiting its members for extra money. They couldnt care less about their customers. Typical American greedy corporation. I’ll be cancelling by July 1st.

Worthless since they changed their business model, save your money and go direct through a gym.

Zero stars. They changed their vender code and in the process it defaulted back to an expired credit card (not on my doing) but theirs. Not I’m canceled and they want me to pay a deactivation fee for their mistake. What a scam. This has happened to 3 other people just from what I read. Also they changed the rules they want to charge $28 to $30 for a $10 gym membership!

Consistant with the other reviews - other than the staff needs a lesson in customer service ( suggest they go and shop even at Nordstrom and learn how to treat customers )… other than that the plan is totally worthless as it only allows for 1 gym and more than likely you can get a better deal going direct - in some case 50% going direct for the same gym …. Not sure what the value management thinks they provide and they def have not been able to train their underlings with a good reply other than lame party lines

I would not use active and fit. They did not honor my refund despite being told previously that I could receive a refund. The first time I called them, they picked up the phone and then immediately hung up. They truly sound like a scam

Before the membership price hike this used to be a pretty good deal. Now it's pointless which is why I'm canceling my membership/enrollment. Just a small FYI, their staff are beyond capable of sending more than one email per day but choose not to. I sent an email for assistance with my login information and they take a week to reply. Literally 7 days to respond to an email. Dealing with these dingleberries it took 4 weeks to resolve the login issue which ended up being a "glitch" on their end.

Just a few short days after the memo came out about members only being able to choose ONE gym location, my existing active & fit membership was cancelled due to “declined payments”. I find this to be very interesting considering for the last 4+ years Amex has never declined an active & fit payment. Upon further investigation the gym I attend is saying this has happened to all “active & fit” members and now we are struggling to gain access back to the gyms because even after resubscribing the company will let you sit on the phone for a disrespectful undisclosed amount of time and when I spoke with someone in the chat they were still unable to assist the gym in getting the membership fixed. Speaking of chat assistance the assistant lied to me probably per corporate direction today my payments were declined. Funny I never got a notification to inform me of declined payment just a canceled account. Sounds like the company is trying to clear out any grandfathered agreements/commitments and have everyone resign up under this new plan they have set up. At the end of the day this sounds extremely sneaky and underhanded and potentially illegal.

My credit card was declined (I believe it was their system error) and before I could take any action, they cancelled my membership and said I had to pay the start-up cost again. I immediately changed to One Pass which has more benefits!

Do Not Buy From This Guy! Absolutely horrible experience. Fraud upon Fraud..They are not what they claim to be not all the gyms on their list will actually let you in and their customer support is horrible. Also begging on July 1, 2024 you cannot join unlimited gyms for the $28. New policy is first gym $28 each additional $23.

its a scam, only reason i signed up was because of the $28 multiple gym membership deal, now they are changing it after so many people signed up for the scam. do not sign up for it. At this point gym themselves have better deal. And when I asked for a refund they said i was out of my 5 day cancelation period. so they keep my first and second month fees.

Greedy to say the least, only reason I used active and fit was to have access to multiple gyms with one membership. Starting July 01 2024, they will be charging an additional 23$ a month for each added gym membership.

Corporate greed strikes again.

What made Active and Fit great was $28 a month for AS MANY gym memberships as you wanted. Now they’re charging an extra $23 PER extra gym. I spoke to customer service who claimed less than 1% of members had more than one gym membership. Doesn’t seem true but even if it is, why charge to extra money to less than 1% of members? I use to advocate for active and fit and now I’ll do the opposite. Just another company exploiting its members for extra money. They couldnt care less about their customers. Typical American greedy corporation. I’ll be cancelling by July 1st.

I get active and fit direct through usaa. It's getting 4 stars because they don't have an easy way to access your account. You basically have to call them for the information. However, you do get access to a ton of gyms. I'm military so I move and travel all over the place, so it's great to get access to gyms all over the place, even remote towns. It also makes going to the gyms more fun because it's like a fresh experience everytime. Also you get to find which gyms you like best for when your in the area the next time.

Big scam. Don't waste your money. Illegal charged my card, never sent me an email on charging, and did even not pay the end retailer. Beware and save your money

They are changing the fee structure. Now every other gym company you use is $-5 off there current monthly fee. So if your with active and fit Now it’s $32 -$5 ($28-$5 for Active and fit Direct) for each additional gym company you add. BEFORE IT WAS GREAT JUST $32 and you get all the gyms they offered. Was too good to be true. Sucks big time. I’m sure I’m canceling my membership, and I would bet I'm not the only one who is considering this. WHOEVER MADE THIS DECISION IS AN IDIOT! Good luck with your company that had been promoting this since 2017. GET READY FOR THE FALLOUT!

They're removing the very thing that made them worth it.

They make it almost impossible to figure out how to sign up. Useless. I will just pay full price. This is not worth the aggravation. Thanks for nothing.

awful customer service they canceled my membership without notification and want to charge me a fee to get it turned back on

Straight TRASH. Signed up to utilize at my neighborhood ish gym but the stopped accepting their customers on 19 Jan 24. Had issues and haven’t been in the gym since the new year and was informed by the gym they didn’t accept active and fit. This company KNEW the gym I used no longer accepted them and continued to take not from me for a service I couldn’t use even if I wanted to. Asked for a refund and they said no. I pushed the issue and they agreed to graciously refund April, even though it is only the 27th of March. If I hadn’t asked to to speak to a supervisor, I would not have got that. TOTAL TRASH ORGANIZATION!!!! BEWARE!!