I always had excellent service from Activehound and I'm really sorry they have closed down. I was looking forward to may years supply of Chukkit balls and other treats for my furry friend Alfie.
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Lisez les avis des autres
Have used this company a few times now. Small business, but still manage to offer competitive prices and unbeatable service. Speedy delivery, well packaged and a free gift thrown in! What's not to l... Voir plus
I've used Active Hound for a while now and always receive my orders quickly. The team are GREAT at answering any questions regarding their services or any of their products, the customer service over... Voir plus
at first was alarmed when Post Office informed me that the article had been delivered. Got in touch withActive Hound who acted immediately. the problem was with the Post Office and article arrived t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Active Hound was a small, British business based in Devon but is now closed.
Coordonnées de contact
Royaume-Uni
- woof@activehound.co.uk
- www.activehound.co.uk
4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
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I always had excellent service from…
I always had excellent service from Activehound and I'm really sorry they have closed down. I was looking forward to may years supply of Chukkit balls and other treats for my furry friend Alfie.
17 juillet 2020
Avis spontané
Taken our money and not sent goods
Ordered a couple of dog beds on the 8th January. They have taken the money but we haven’t received the beds. We have sent numerous emails, and called multiple times but are yet to hear where our beds are.....
18 janvier 2019
Avis spontané
Réponse de Active Hound
Hello Elliot,
Thank you for your review. Active Hound very sadly, is in the throws of liquidation.
We have been taking advice from our accountants and The Insolvency Service (the government) on how best to proceed as not to accidentally pay monies to parties that can be considered as “preference payments”. The rules are very strict and punitive for those that break them. I am pleased to however confirm that all customers expecting an order or exchange ‘should’ qualify for a refund.
Unfortunately, your name does not match our records so I would be grateful if you could reach out to me personally on zak@activehound.co.uk so that I can identify you and deal with your refund myself.
Kind regards and sincerest apologies for the annoyance of this issue.
Zak Taylor
Founder
Shopped once never again
Shopped once never again
Blame Black Friday blame the post office
I say stop blaming everyone else got on with your job by been active and get items sent out in a reasonable time. Too slow will not be recommending you to any one very disappointed and a waste off my time emailing you and ringing never again and please delete my details from your mailing list that’s how bad you was
13 décembre 2018
Avis spontané
Réponse de Active Hound
Hello Robert,
Thank you for your honest feedback.
Whilst I am genuinely very sorry for the delay to your order, I am pleased to say we were proactive in reaching out to you first just to keep you posted. When your order was despatched on the Saturday, this was done so on an upgraded Royal 24 Tracked service with a tracking number provided to you. Royal Mail have taken four days to deliver this to you which is very disappointing and I can only apologise for this further delay. Sometimes, no matter what we do the rub of the green just doesn't go our way so we just have to hold our hands up and apologise.
Please forgive us for the annoyance of this order and we are very sorry to see you go.
With very best wishes for the Christmas period.
Zak
I ordered through an offer on facebook…
I ordered through an offer on facebook Yak chews order £23 buy 2 get 3rd free. receipt said 2-3 days, when I called to chase order I was told that it had not been send , when I questioned there managing expectations, I was told I could cancel, which I didnt want to do. He then said he was cancelling my order and hung up. I called back they hung up, then I called again and they remained silent, I asked them to not cancel my order and I apologised but no response. Their campaign may be successful and profitable, however when business is slow customer service is crucial. Disappointed as I looked forward to dealing with a small independent business.
I saw your reply I was not abusive I never swore or anything, yes I expressed displeasure at not getting a notification email saying there was a delay,(i got one saying you were a lovely family ran business, which I thought very nice) but at no point did I ask or expect to have my order cancelled. If you cannot accept a customer being annoyed (not abusive) its very poor. I didn't see you address the hanging very unprofessional.
28 août 2018
Avis spontané
Réponse de Active Hound
Hi there Cath,
Thank you for your review and feedback.
I have to hold my hands up to apologise for the slower than usual despatch which has been due to a rather unprecedented demand from a Facebook advert we ran. New stock has arrived and we are approximately 1 day behind schedule.
As expressly explained to you in our telephone conversation, we will not tolerate abusive nor aggressive behaviour because quite frankly, there is just no need for it. We are a friendly bunch and bend over backwards to help customers.
I am very sorry but due to what was directed at me from yourself, on this occasion I elected to cancel your order and refund you in full.
Thank you again and we wish you well.
Zak
Great company
Great company. Very fast response to my enquiry and an extremely fast despatch.
Well packaged and a nice style of doing business
Thanks
15 mars 2018
Avis spontané
I would highly recommend Active Hound …
I would highly recommend Active Hound to anyone who expects excellent customer service. I loved the experience of buying a Hurtta harness for my Labrador puppy from Active Hound. As soon as I emailed Zak (at the company) I had a reply within minutes. I placed the order and it arrived the next day. The little quirky additional touches to the email address and supporting paperwork brought a little smile to my face. I would highly recommend Active Hound to anyone and I will be telling all of our dog walking friends. An excellent level of customer service and I will be a repeat customer.
Mike Atkins
2 septembre 2017
Avis spontané
Good service
21 août 2017
Avis spontané
Excellent customer service.
21 août 2017
Avis spontané
Item Arrived very quickly and well …
Item Arrived very quickly and well packed would definitely use this company again
21 août 2017
Avis spontané
Very prompt service & regular updates …
Very prompt service & regular updates on delivery.
Would not hesitate to use site again!!
21 août 2017
Avis spontané
Active hound harness
Had no problems arrived on time very pleased with harness would recommend this company
21 août 2017
Avis spontané
Excellent and prompt services
Excellent and prompt service. I'd definitely buy from you again.
21 août 2017
Avis spontané
I bought a few item for my dog free …
I bought a few item for my dog free delivery, nice balls as a present. Unfortunately harnesses were the wrong size so sent back and a few days later I ve got the new ones. Very happy. cons I paid for my parcel return postage back to then.
19 août 2017
Avis spontané
Good communication & speedy delivery
Good communication & speedy delivery. Low threshold for free delivery. Great products at very reasonable prices. Would recommend.
18 août 2017
Avis spontané
Great & quick service
18 août 2017
Avis spontané
Web site easy to use
Web site easy to use, got delivery after only 2 days . Got e mails keeping me up to date with what was happening with order.
17 août 2017
Avis spontané
Really pleased with the friendly
Really pleased with the friendly, fast and efficient service. Would highly recommend and will use again
17 août 2017
Avis spontané
We ordered goods on August 6th & we …
We ordered goods on August 6th & we still have not received them.
This delay has also happened before, Active Hound have a serious problem with their couriers.
17 août 2017
Avis spontané
Website easy to navigate
Website easy to navigate. Found what I wanted quickly. Competitive prices. Delivery on-time. Happy customer!
16 août 2017
Avis spontané
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