Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... Voir plus
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Lisez les avis des autres
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... Voir plus
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... Voir plus
L'entreprise a répondu
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Coordonnées de contact
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, Royaume-Uni
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3,5
Moyen
499 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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Customer service isn't the most fastest.
18 juin 2023
Réponse de aden + anais
Hello,
Thank you for your review.
We are sorry to hear about your disappointment. Although our company strives to answer emails within 48 hours during busiest time it may take slightly longer than usual.
Please note that our team works Monday to Friday from 9:00am to 5:00pm.
Kind regards,
Aden and Anais Team
My order apparently wasn’t processed on…
My order apparently wasn’t processed on your system even though I placed it & paid over 7 days ago, bad service
17 juin 2023
Réponse de aden + anais
Hello,
Thank you for your review.
As advised in our email last week, due to a technical issue in our system, the order was not dispatched. The issue has since been sorted and the order processed.
Apologies for the inconvenience this have caused you.
Thank you for your understanding.
Kind regards,
Customer Service Team
I purchased the Harry Potter essentials…
Update to original review:
The team at aden + anais reached out to resolve this issue as seen below. I really appreciate the steps taken to support with this matter. Great customer service.
______________________________________________
I purchased the Harry Potter essentials cotton muslin swaddles 2 pack on sale as a gift which was reduced to £8.80. The total cost at checkout was £13.75 (€16.77)
A few days later I received a message from DPD the delivery company saying I needed to pay customs fees in order for them to deliver my order or they would return it to the originator.
I have now had to pay a further €8.07 to receive the package. As the order is a very small monetary purchase I’m very disappointed that there is now a customs charge on it from the UK. I’ve paid for much higher value items in recent months (Amazon, All Saints and others) and never been charged customs on them.
16 juin 2023
Réponse de aden + anais
Hello,
thank you for your review,
We are sorry to hear what has happened.
We will refund you the custom fees you had to paid.
Sorry again for the trouble
kind regards,
aden+anais
I was expecting both items to be…
I was expecting both items to be delivered together as I ordered them together, but I only received one item
16 juin 2023
Réponse de aden + anais
Hello,
Thank you for your review.
We are sorry to hear you have only received part of your order. This was due to a technical issue that has been now sorted. As per the email we sent you, the second part is on the way.
We apologise for the delay and inconvenience.
Kind regards,
Customer Service Team
2 pack security blankets.
I ordered the pack of two security blankets and was disappointed with the quality. There were multiple loose threads from the stitching on the satin edge and the muslin was very thin and fragile. There was a snag in the middle of one of them.
The delivery charge felt unnecessarily expensive.
13 juin 2023
Réponse de aden + anais
Hello,
Thank you for your order and feedback.
Because customer satisfaction is one of our priorities, we are very sorry to hear about your disappointment.
Please note we have reached you via email to further assist you with this matter.
Kind regards,
A&A Customer Service
Great service
10 juin 2023
Great sale
Great sale, easy to see what options there are. Website very easy to navigate, products are amazing!
10 juin 2023
Beautiful
This is the third item I have bought for my granddaughter. 2 sleep bags and a dream blanket.
The quality is excellent, beautiful patterns and wash really well
3 juin 2023
Great quality, lovely and soft for baby’s skin
Such soft quality. Arrived really quickly. Wash really well. Such pretty designs too.
4 juin 2023
Beautiful products - Baby gym
Beautiful products, bought a baby gym for a friend and it is perfect, not gifted yet but know she will love it. Excellent customer service, very thorough with my enquiry. Also loved the free gift with my purchase.
1 juin 2023
I didn’t get my order although it was…
I didn’t get my order although it was paid and now cannot login because the account was disabled (?)
1 juin 2023
Réponse de aden + anais
Hello,
Thank you for contacting us.
As per our email communication, the order was delivered on Monday the 12th of June.
Please note that the account is still active.
We hope this helps. Please let us know if you need any further information.
Kind regards,
Customer Service Team
Great product! My four year old won’t sleep without!
Lovely quality and the size is just right for a number of functions. We have use since our daughter was born. She is now 4 and relies on this product to help her feel grounded, regulated and secure.
31 mai 2023
Perfect like always
The experience exceeds my expectations like always. I had some problems with the delivery, but they answer and help me wonderfully and really fast. I will always recommend Aden&Anais
19 mai 2023
Not arrived - gone International
Was due on 30 May. Shipping information indicates that the parcel has gone from the UK to Italy and back again for some reason. Still not here 4th June. I really hope this is incorrect as it's one hell of a carbon footprint otherwise.
25 mai 2023
Réponse de aden + anais
Hello Jennifer, thank you for your feedback. Sorry you have not yet received your order - we can see your order is out for delivery today. We apologise for the error made on behalf of DHL, your order certainly should not have passed through Italy. Kind Regards,
Super soft, but would like to search on size
Excellent experience. Shipping took about a week. Love the soft swaddles and muslin squares. But I would like to search on actual size of MUSLIN SQUARES and swaddles on the website. Not only the material or print.
25 mai 2023
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