Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... Voir plus
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... Voir plus
L'entreprise a répondu
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Coordonnées de contact
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, Royaume-Uni
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3,5
Moyen
499 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely products
Lovely muslins in terms of material and designs. They were obliging in offering a price match when I discovered a discrepancy online. Although the quality is generally superior to many other brands, the price still feels a touch high when not on offer/sale.
25 mai 2023
Nothing received yet ?
18 mai 2023
Réponse de aden + anais
Hello, Thank you for your feedback. We can see your order was placed on 19th May and delivered on 26th May. Please kindly contact our Customer Service team if you have not received your order at europehelp@adenandanais.com. Kind Regards,
Beautiful blankets
Bought dream blankets and swaddles for baby due soon . Previously bought for other granddaughter so knew how good quality they were. Would recommend to anyone
17 mai 2023
I wanted the best for my grandson for…
I wanted the best for my grandson for when he arrives on June 15th, and after a lot of searching and reviewing these where the best.
13 mai 2023
100% recommend
The quality of the products is top, the packaging cute and recyclable... Very happy with my purchase.
14 mai 2023
Stylish designs on comfortable…
Stylish designs on comfortable materials.
Beautifully packaged gift box.
Touch of luxury but practical for use.
Efficient despatch.
3 mai 2023
Beautiful Swaddles
So many beautiful designs to choose from and quality is excellent. Bought these for my grand daughter who is due early August so not used them yet but pleased with how soft and the delicate pattern.
Goods were also recieved very quickly and well packaged .
So one very pleased gran to be.
30 avril 2023
Easy ordering and delivery
Beautiful product and experience with aden anais. Would.order again
25 avril 2023
I placed a lovely order for my sisters…
I placed a lovely order for my sisters upcoming new arrival.
Decided to get her something lovely.
The item arrived in ripped packaging with just one of my items.
I have heard about this sort of thing and never expected it to happen.
It just makes me want to not order anything online as online scams seem to be everywhere.
16 avril 2023
Réponse de aden + anais
Hello, thank you for your feedback. We are sorry to hear you have experienced this. Our customer service team have reached out to you via email to provide assistance. Kind Regards,
Beautiful quality and soft muslin
Beautiful quality and soft muslin, bibs and sleeping bags.
15 avril 2023
Just ok
The delivery was a bit slow compared with many others I ordered from different companies at the same time. I would advise others not to ask for gift wrapping. I paid for gift wrapping and while the wrapping was done well, I didn’t like that a massive printed label was whacked on the top of each present. My gift wrapping is supposed to look nice for the recipient, not be a huge advert for the brand. If they like the gifts, that is all the advertising you need surely…just a bit distasteful. I removed it and wrapped it myself as it was a bit tacky. I could understand if it was a well known luxury brand name but they would have no idea who you are. Also the message on the box to the recipient was a massive white label with typewriter font which again just didn’t feel right for me so I removed it and added my own
10 avril 2023
Nice products but customer services need to improve
I like the products, great quality and beautifully put together but Customer Services are either snarky in their replies or don’t reply at all
10 avril 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.