AeroGarden Avis 

My daughter and I both purchased AeroGardens from Costco. While the tomato plants grew to appear lovely and lush, neither of us had one blossom or tomato appear. Very disappointing.

Received a new aero garden as a gift and light does not work. They are refusing to fix or exchange it. It is impossible to get to a customer agent and I’ve been waiting weeks for each email response. This company is rediculous.

I got the AeroGarden for Christmas 2021 and I am absolutely satisfied. It has lived up to all my expectations and more. I planted 6 herbs for the first try and I'm still harvesting them now midMarch. I had two questions & emailed Customer Service for help. Within 2 days I had very detailed explanations. Highly recommend them.

I have not had any of the pods sprout. I started with the salad greens, then the herb mix. The company sent me a new salad greens set and not one of them sprouted. The only thing that has grown is white mold. This was a huge waste of money that my children spent last Christmas.

Got a small aerogarden unit over the holidays and currently growing some herbs! It's going great so far. I just love it!

I like the unit and my first "crop" turned out pretty well (5 out of 6 pods sprouted and grew nicely). However, when I ordered new seed pods, I received something completely different, and only 6 pods instead of the 12 I paid for (not to mention crazy expensive shipping!). I have written to the company twice and have had no response. I've tried calling, but there's no one there and no way to leave a message. I'm referred to their site, which is useless. At this point, I feel all I can do is warn people from spending money on this company's products. For me, this is a one-time use product, and a complete waste.

I have 3 pods of lettuce which are not sprouting of the 9. I have tried since day 14, now 28 to contact them but always the same, will get back in a couple days. No, nothing. I like what is growing but they guarantee or replace. The customers service seems none existent!

I ordered from this company and was informed by several of my friends that this company is for all intensive purposes, a scam. I immediately went back on their web site to cancel my order and guess what? They make you e mail them and tell you it may take 5 days to get back you insuring that you will be unable to cancel order in time. They had put an authorization on my credit card however within minutes of me placing my order. Gee, go figure. In response to my request for a cancellation I received an e mail saying that they were transitioning from one computer platform to another and therefore I could expect further delays in their response to my request. At that point I just froze my credit card account. Let them try to get a dime out of me now. This company is shameless and an absolute scam whether it’s intentional or not. Avoid at all costs.

Horrible horrible bought for my Christmas came late, but the thing is it’s to brite and there’s no button to lower it! Sure u get Fresh herbs when they finally grow l! But the light is annoying no wonder why son gave it to me

I DO NOT reccommend buying from this company. I actually give it 0 stars. Customer service is terrible and the product is CHEAP. There is NO customer service. This company should be labeled SCAM its a total fake and the lack of support for the product proves it. I know a few people that have purchased from this company and they regret as well. Im so happy my sister and friend asked me about this company before they ordered. Needless to say, they did not order. I tell so many people to stand clear of this website. What a rip off!!!

I placed 2 orders. The first 1 disappeared on their website. I place another one and took a photo. It also disappeared. Tried calling but they are not answering. Then, emailed them at their website and their Facebook. No reply, guess will have to call the bank.

This has to be one of the worst customer service. I should have purchased through Amazon because I have no idea when I will receive my item. I get the same canned response! I do have an aero garden and have no problem with the product itself but never again.

Aerogarden is one of the worst companies I have ever dealt with. Their customer support is almost non-existent and when you do get a response it is the same canned response saying they are behind due to some sort of changes to their inventory system. They refuse to give a delivery time on my order of a month ago. Whether I will ever see the product remains to be seen. The little trick they use is they won't accept cancellations once you place an order. They claim you can return a product within 30 days for full refund, but of course you can't return a product they didn't ship to you. It appears my only option at this point is to file a complaint with the Better Business Bureau and I will also file a complaint with Paypal attempting to recover my money. I am certain of one thing. I will never do business with Aerogarden again. Don't take my word on this. Do some searches on Facebook and Instagram and you will find others saying basically the same thing. They promise (from their own website) that they ship within 2 days of order receipt on in stock items. The product I ordered showed in stock the day I ordered it and still shows in stock today. In fact it shows as in stock on Amazon right now. If they are having issues shipping why don't they just have Amazon send me one. Amazon's inventory system works.

One of the worst companies to do business with. These people constantly lie and do not stand behind their product and absolutely no customer service. Save yourself a headache and don't do business with AeroGarden!

Purchased an Aerogarden Farm 24 XL, received an item that had been returned or "restocked" (their term). Pumps would not turn on , 1st attempt to correct failed, next solution is a part that is a 3 week back ordered item. Item exceeded $600.00, and never worked. Aerogarden's solution was to refund 10% and send free seeds

Decent enough customer service, my aerogarden came without a pump nozzle and, after one email providing my proof of purchase they had a replacement in the mail. They are working from home now which does affect response time, but at the end of they day they will get to you, albiet not immediately

Ordered my aero garden nearly two months ago and still have not received it. Their customer service hardly responds, and I have received no update about where my order is...

No customer service. Although we are happy with the product so far, our power adapter was faulty when we unpackaged it. Tried to reach customer service but there is no customer service! We have had to use the EU plug and adapt it to get the product to work. A shame as otherwise would have been happy with this product.

Aerogarden customer service is all but NONEXISTENT. I have just spent HUNDREDS of dollars on my THIRD Aerogarden (they only last a couple of years, folks, so factor that into the cost of your produce - lettuce can easily come out to a buck a leaf or more!). I purchased the new WiFi enabled Bounty Elite and the iOS app is not working, so I am unable to use any of the smart features. I have sent MULTIPLE emails over several weeks. It takes over a week to get a response (*if* I get one), and every response is the same canned email telling me to download the new version of the app. I already HAVE the latest version, which I have *repeatedly* told them. In fact, I have sent them very clear step by step actions with screenshots that clearly explain the issue, but it is obvious no one actual read it.
Oh...and my new garden has came with multiple “dead” herb pods. COMPLETELY UNACCEPTABLE!

Terrible service.
Placed an order for one of their products on Dec 14. They guaranteed delivery by Christmas.
Just to be sure I paid 9.95 for priority 2to 5day del.
Not only did they not deliver on time, but they never notified me that they could not.
I could understand having a problem, but just saying nothing until called, leaving me no time to make other arrangements
Would never dr trust them. Total lack of customer care