AeroGarden Avis 

I really love Aerogarden products. When they work. Until now, customer service was excellent. Now, my calls are not returned - in fact, as of this week, there are no representatives to take our calls.

I have purchased AT LEAST SIX AEROGARDENS. Every newly engaged friend receives a call from me asking which Aerogarden they want, and it is sent to their home. Last year, I upped my Aerogarden to an Elite. How many hundreds of dollars is that? I've spent thousands for Aerogardens and pods and replacement parts. My new Aerogarden light hood should not fail to operate after one cycle of use. And customer service should really respond.
I am surprised. I am surprised at their lack of customer service, and I am saddened to see that I am, by far, not the only one.

I have this to say: Aerogarden, I hope that this is temporary. Perhaps this pandemic has your company somehow in its grips. I hope not. I hope you recover. I hope you restore yourself to the magnificent company you once were. Previously, your customer service representatives were both intelligent and generously helpful. I hope this is a glitch.

And I really hope you replace my broken light hood.

Quite funny at first with the herbs kit, grows quickly. But that's all you can ever grow as it's impossible to buy any other seeds (at least in the UK)! their website has nothing at all (same on amazon); I wanted to buy a grow bowl and strawberry crowns: unavailable in the UK. Tomatoes seeds? unavailable. What's the point then? Also my first aerogarden broke after 3 months; the screen started to be flickery and one day it shut down for ever. It seems to be a common problem afer reading other review. They replaced it for free though so good customer service for that. But all in, I don't recommend, unless you love eating basil everyday.

You might want to think twice before ordering from AeroGarden.

This company does not update the current status of orders.

Furthermore, they do not have an option to cancel an order before it is processed/shipped. So once you place the order, if you want to change your mind about it; in my case because the poor customer service, you are out of luck.

I waiting two weeks only to find out they had ONE of my orders on backlog.

I had TWO orders which eventually shipped separately, yet, they held both orders back pending the single order backlog and never showed any status changes on my online account.

In addition, until I had sought the help of the Better Business Association, no one responded to the multiple emails I sent them for an update. I had to send those emails because they do not have a customer service call center.

I really really wanted to love this company and perhaps they will earn that respect in the near future however I and MANY others I have recently spoke with have been hugely disappointed. Not in the product itself - which I think is excellent. The disappointment and frustration coms from virtually NO customer support. Zilch - Nada - Foh-get-about it. Yes - we all know that the pandemic has shut down your phone support (which is sad because so many companies.. even banks.. and airlines and small mom & pop companies are working remotely), we get that. Yet your company shoots out a daily message telling everyone you have a sale going on and you have an active blog working and your website which says you will respond via email. Sadly - this is untrue or vastly over stated. Case in Point: of the SEVEN emails I have sent to Customer Service and the few filled out questionnaires on the AeroGarden website - I have received the grand total of.... ONE message back and that was a boilerplate: "Sorry, we can't help you" message. Thanks for that - very helpful. So, perhaps a person within the company with eyeballs will actually read this: 1) I place an order for you flagship Bounty Elite Artisan and some additional seed pods on April 12. That order sits and sits with no message that there is a delay (was available when I ordered). After a full month and zero responses back thinking the sale never went because I wan't charged (and now they are out of inventory) I order another one from Amazon. I got that one in 4 days. NOW I get a message FROM MY BANK that my card was charged $374.64 on the 27th and a box arrive on April 30 - but no Bounty Elite Artisan - just seed pods. Where is the actual machine? No idea.. no-one wants to respond. Oh look! Here is number 2), I open a custom seed box and guess what? I bet you can. I get a bottle of plant food and grow domes but... wait for it... NO SEED PODS. How refreshing. Oh - it gets EVEN BETTER. Since I seem to just love being disappointed I order a separate seed pod request and that is messed up too. Three strikes and I didn't even know I was up to bat. So there you go - I have a nice Stainless Steel Bounty Elite I received from Amazon but other than that - I'm pretty darn sad. Thank you AeroGarden for the experience. Would you like to mend fences with a potentially really nice neighbor?

I purchased an AeroGarden Bounty in mid February but didn't set it up until 4/2. I. Am. LOVING. It.
My garden is on day 22 and I've had to prune my Genovese Basil already. I'm making lemon/basil chicken tonight.
Who'd a thunk indoor, pandemic gardening would be so fun.
Lightly rubbing the new leaves puts me in another place.
I'm getting the AeroGarden Farm next.
I ordered mine through Amazon and it came as stated.

I realize shipments are delayed, but other online companies are having no problem communicating to their customers. If you are taking payments from customers, respond with some kind of status update. It's very simple. Inquires to Aerogarden aren't returned. No tracking information is provided. No one is bothered by delayed shipments right now. We're frustrated that you make money off of us, continue to advertise to us to buy more, but don't communicate about anything in regards to the products we've ordered.

We ordered an Aerogarden Farm XL on February 7th in which my credit carded was charged. Its now almost 1 month later and they still have not shipped out my unit despite several phone calls to their customer service and several false promises that it would that week. In fact 3 phone calls and 3 promises that it would be shipped. We are still waiting. Very frustrating and certainly not a good way to do business.

What an amazing range!