AG Jeans Avis 

I messed up my shipping order address and I reached out to them within 12 hours. They had it corrected and saved me a tremendous headache. They are wonderful people.

I saw that my order was going to the incorrect address. Customer service immediately changed the address so I wouldn’t have any issues. I also just love the fit of the jeans. AG are my go to jeans. I own about a dozen pairs.

I love AG jeans! They're the softest & most comfortable! Their customer service is also top notch - so quick to respond and so helpful.

Never did this before but I would like to tell you that I was very satisfy with this company A.G. Jeans .
We don’t have them in Trois Rivières Qc Canada
Very good service and fast service
They took care of my inquiry quikly
Richard

Ordered a pair of pull on jeans for full price. I sized up but they were still way too tight so I exchanged them for a larger size. Meanwhile, before I received the new pair, the jeans went on sale for a significantly lower price. I wrote to Customer Support and they immediately honored the sale price and refunded me the difference. I expect to like the jeans in the larger size.

I’ve been a fan of AG jeans for years. I recently ordered a pair and didn’t realize I had listed the wrong delivery address until after I submitted the order. I contacted customer service via email and they corrected the shipping address immediately. Thank you AG!

These are the best pants, and the support team is excellent. Great design, great fabrics, great people.

Helpful customer service and great products. Unreliable sizing but it’s ok.

AG Jean Co. has shortened their low rise angel jeans and do not offer longs. It is so frustrating and I will never shop with them again. I was a devoted customer for years and then they altered length with no other options. They are far from dependable and far from reliable.

By far the most frustrating jeans merchandise. Inaccurate sizing and ridiculous return policy. Terrible customer service.

I am writing to express my significant disappointment with a recent order. I've been a long-time customer and have noticed a decline in the quality of your clothing. I recently ordered two pairs of shorts via your catalog, which unfortunately did not fit well. I returned these unworn items, and tracking shows they were delivered to your facility on May 27th.

Despite this, I have yet to receive my refund. I have attempted to contact your customer service at the provided number, but have been unable to reach anyone. I would like to know when I can expect my refund to be processed?

If I could give 100 stars I would… We are so delighted with this purchase, we received the shirts earlier than expected, which was a nice surprise… The fabric is super soft and just amazing… They are such a perfect fit for my son, he’s a farmer and needs to move and stretch and not worry about whether or not his clothing is going to give or bind… he has work to do!! And I don’t think I’ve ever had better customer service, which I really appreciate!!! If there’s one thing I cannot stand, It’s a company that has lousy customer service but this company here is one of the BEST I’ve haVE dealt with in a very, very, very long time, they always got back to me pretty darn quick… I highly recommend this company, their staff, and their clothing line. You will not be disappointed.

I’ve been meaning to review AG Jeans for 2-3 months. Not merely review, but rave about them. I bought my first pair about six months and have over-spent my clothing budget by 300 percent. Why? Because I HAD TO HAVE MORE!

The fabrics are unbelievably supple, some with a hand like velvet, but still jeansy. Tellis modern slim is my cut — my hips have never looked so good. I haven’t tried any of the 30 or so shades, washes and distressings AG offers in blue. I went for their fantastic colors. They’re poetically named, but in simple terms my collection holds green, burgundy, mushroom, silvery gray and beige.

Why AG rates 1.8 start here astonishes me. The company has not merely reinvented jeans: AG has invented a new category of clothing.

I had an small issue with my AG jeans. Initially, AG denied my claim, but then came back and asked for additional information. After sending some photos of the jeans, they determined that the small issue I had was not typical and offered to replace the jeans. I was very pleased with this outcome as I love the way these jeans fit me and and feel. At the time of purchase, I bought 3 different brands, and AG ended up being my favorite by far. I'll definitely be buying more AGs this year. Would recommend.

Using the online ordering system I returned the first pair which did not fit for a store credit to aboid the $10 rerun fee as I planned to order another style but the didn't fit either so they were returned again. Now they refuse to give me my money back and insist in only providing a AG Jeans gift card. I am now out $217.50.
Their return policy is nasty. I would never have ordered from them had I known.

AG jeans were my favourite jeans until I die from AG jeans outlet. Until then I had heard a good experience buying them from the stores. they cancelled my order on me, did not apologize, did not give me a full refund. Visa is helping to recoup the loss but ag outlet customer has been awful.
Given this experience I will not go back to the stores and buy ag. I will search for a new brand. They destroyed years of loyalty in a matter of moments, without even a thought.

Like another reviewer I’ve spent thousands on AG because they are so comfortable. And how do they reward that customer loyalty? They send me the wrong size and when I try to send back for the correct size they say sorry it was final sale.

So they’ve apparently found a unique loophole to trick people - list every size available on sale, then purposely send the wrong size (4 sizes small) because that’s probably all they had in stock.

That way they get rid of the weird sizes that nobody buys, and they can refuse to exchange by calling it “final sale”.

I’m filing a chargeback and they’ve lost me as a customer for life.

Worst denim company I’ve ever dealt with.

Owned a pair of jeans for only a year. I’d probably wear them 4 times a month. I contacted them after I noticed a tear in one seam that was only getting worse.

They refused to assist in any way shape or form. After following up requesting a phone call they simply ignored my emails. Avoid AG jeans at all costs. Terrible customer service and terrible quality denim Shame on this company.

Terrible customer service
I will never use them again
They won’t even do a simple exchange

Good jeans but AG sucks. Nothing is ever in stock. They never have any lengths available other for someone who is 6'4. and their customer service does not exist.

I am trying very hard to find another pair of jeans that can be my go-to.