AG Jeans Avis 

terrible customer service - disappointing experience

I've spent thousands of dollars on this brand both on and offline over the years. Took advantage of the Black Friday Online sale this year via my mobile phone. Accidently ordered the wrong size (28 waist vs 36) which I realized when I received my order. Contacted customer service. It's never a good sign when their response is their terms and conditions page, lol. I wasn't even looking for a refund, just a return for store credit. Never got a response back. This company is headed towards bankruptcy with their absurd treatment of good customers. Currently looking for my next brand of $200+ jeans.

This is my letter I sent to them 3 times so far, with NO RESPONSE:

What is wrong with your website?
It shouldn’t take my money if the item is not available!!!
It should say out of stock!!

This has been a frustrating two weeks
With me trying to order jeans, saying that they were available.. then a week later telling me they are not available..
But still you took my money! This happened 2 different times !!
You really need to fix your website if things are not available we shouldn’t have to pay for them and wait for them and then be told many many days later!!
OH
Not available!!
Really HORRIBLE CUSTOMER SERVICE!
This is the worst online ordering I’ve ever experienced!
Please pass this message onto a manager. I would like a response rather than a generated generic response.!!!
Completely frustrated and disappointed in AG!!!

I bought a slouchy style but after only a couple of hours wear, it stretched around 2 sizes, the knees became bulging and the fit now looks awful and frumpy. After a wash (cold as stated in the label!) the raw hem completely dissolved as if I had cut the jeans myself!

Customer service doesn’t care one bit, so money wasted on unwearable jeans.

Also noting that I originally ordered two different sizes to compare and when I sent back one, the charges were £30! Nowhere on the UK site does it say that they ship from the US and how high return fees are. Avoid at all costs. I wish I had read reviews on here before buying but trusted the brand name as I bought AG jeans from other retailers before.

ZERO STARS!
DO NOT BUY! WORST CUSTOMER SERVICE EXPERIENCE EVER. Never received my order and they refuse to refund me or replace the product. This company is deplorable for how they treat their customers. Nothing worse than corporate greed off the backs of customers. I'll never make the mistake of buying from AG Jeans again.

Would give no stars if I could. Bought a pair against my better judgement. I wore them once, washed and then wore again. Within one hour of getting dressed I sat in a chair and they split from the top of the pocket to under the butt. A 7” rip in brand new jeans. Ridiculous, but specially when you consider the cost. I contacted customer service but since I purchased in Canada I’m pretty much SOL. I will be taking them back to the point of purchase but the retailer should not have the hassle of dealing with such an inferior product.

I have purchased many other brands of jeans in this price range with zero issues. Stay away! You would do much better with cheap pair of old navy jeans.

Terrible customer service! Love the jeans but they refuse to speak on the phone when there is an issue. They also continue to send the same message referring to the return policy when they did not address what the issue was in the first place. They do not seem to care.

I’ve had a few pairs of the colored jeans and while they fit great, the quality is terrible. In two pairs, holes formed where the pockets attach on the butt. If it’s not within 8 months, too bad. I’ve never had any piece of clothing wear out like this. Will never spend money on them again. Plenty of other options and they will be gone soon enough with their horrible policies.

I bought a pair of ex boyfriend jeans in the new "360 circular" denim. Upon arrival the jeans fit perfectly and the denim felt great. But they quickly stretched out a lot in the hips and thighs after just a couple of wears. I contacted AG: their policy is that they won't consider any jeans that have been worn for any claims of any performance issues or defects. I have had many pairs of AG jeans over the years and never had any issues, until now. And now I know how really risky it is to buy from them. You get much better customer service just buying on eBay!

Package never arrived and vendor refused to take any action or issue a refund - such a superfluous headache.

Terrible customer service. Received a pair of pants that stretched at least 2x size and on contacting customer service they referred me to their return policy (once one can’t return). So much for a $250 pair of sweatpants that fit like old navy.
Initially left a positive review, then updated it based on fit, and the positive review remains. They did not post the updated review on the site.
Unfortunate given I own several pairs. Will not be purchasing AG again.

This used to be my favorite brand… what happened to this company?? In particular, what happened to the super skinny legging jeans… they were thin, lightweight, hugged your body in all the right places- they just melted onto you… then they went and changed the material to a thicker, coarser material that doesn’t stretch as well and doesn’t come close to hugging your body… they are tight in all the wrong places… just a huge disappointment.

Just can’t figure out why so many companies have to go and change items that are so great. Why not keep staple items and materials available. I’d buy a 100 pairs of the old style if they were still available.

Poor customer service. They do not honour sales for Canadian customers or any international buyers. Their customer service phone number does not work if you are calling outside of the USA. Therefore you cannot contact them in anyway, their email responses are BOT reply’s and they offer no meaningful assistance whatsoever. This company is an absolute disgrace.

I will never order from them again. Horrible customer return policy. Horrible customer service. It's a 14 day return policy from date of order not from date you receive the item. No one has this short of a return policy. Their sizing is not uniform. As much as i like their jeans there are other brands I can buy that do not have such horrible customer service and return policies.

I have had several pair of AG jeans and have liked them alot--good quality, good fit. I just received a pair on sale that I got online, Alexxis Slim, high rise. I held them up, turned them around and at the back of the knees, the jeans are heavily creased--I counted 10-11 creases on both knees. Such a far cry from the image projected from their glossy models wearing the jeans.

I just now read other reviews (too many) about poor customer service on returns. My conclusion? Buyer beware. Your new jeans on sale may, in fact, be used.

Another tip to AG Jeans: Your poor customer service will one day come back to bite you.

Return policy is horrible. My order number is not recognized. No one answers the phone. No one answers the chat on line either. Horrible. Will never buy from them online again and I like their jeans but this is crazy.

Great jeans but horrific customer service. Their return policy sucks. They don't have customer service. No one picks up the phone and you can't leave a message because the mailbox is always full. The way they name colors and models are extremely confusing. I ordered two pairs but they are not what I thought. The only way to buy an AG Jeans is to go physically to the store. As much as I hate Amazon, they still have the best customer service, unfortunately.

Do Not Order Online as you are not able to return for any reason. This is not made clear on their website and only when you find you need to return the item do you find out this is not possible. How is this legal. This is the problem with ordering fro the US and not a euro country who have much stricter consumer protection legislation. Unfortunately it appears no such thing in the US.
This is appalling and shocking policy for a big brand like AG. In my view it amounts to miss selling. The retail sector may be struggling but this does not excuse this sort of behaviour.
I am really angry as these jeans cost so much and when they don’t fit and you want to return them it’s literally burned money. I am writing this to help stop others falling in the same bear pitt.

I love their clothing, wonderfully made. But over the past three months they have had this horrendous "no return/no refund" policy. If you purchase something that does not fit or perhaps is not to your liking, you're pretty much stuck with it. Be very careful of the 'sale items' that are 'no refunds or exchanges'/Final Sale. For some odd reason (we think it's due to the current lack of business in retail) they are completely strict on this policy and will not budge. Earlier on we had a return where the 'tag fell off' (item was just tried on..it's not our fault the tag was placed on the item in a faulty manner) and mind you we spent over 2k over the past two years on this brand as dedicated patrons, we were alerted and told that we 'sent back a 'used' item that has been worn and since then was told that was the reason why they cannot make any exceptions with a recent purchase of something that does not fit. BE very careful of what you buy...in fact, buy it elsewhere where the return policies are more looser (i.e. nordstrom, bloomingdales etc) Customer service has also gone down hill with a tad rudeness factor to add insult to injury...No returns in an era where where consumers are forced to shop from home? seriously?....

I ordered 3 pair of jeans from AG online. Two pair came which I almost immediately returned. One pair never came. When called, AG customer service stated that the jeans were out of stock and I was not charged. Wrong: a paypal and "posted not pending" Amex charge for 3 pair of jeans disproved that statement. Then they did not communicate with me about or issue a refund for the two pair of returned jeans. Customer service was very snippy and kept telling me that I was not charged for the missing pair. I have provided the invoice and UPS return confirmation to Amex who will dispute the $622.37 charge for all 3 pair of jeans with AG. This is the worst customer service of any online store that I have ever purchased from. Generally online merchants are friendly and efficient. AG is not. Avoid buying from them.