Airport Center Avis 

776
TrustScore 1 sur 5

1,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Don’t dare go even 1 min. over your reservation time or the system will charge you. The help button on the kiosk receives no response, only an immediate hang up. Calling customer service results in so... Voir plus

Noté 1 sur 5 étoiles

Price good with reservation but plan on waiting at the airport for pickup. We waited over an hour and after many calls to dispatch, a van finally arrived. Most of the calls to dispatch went unanswer... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The last 3 times I have used Airport Center, there were no spaces left... even though I had a reservation. I had to circle for 45 minutes to find a space. Also the prices have increased so they are... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

If you have a BMW, do not park here, they will steal your airbags. If you have a Chevy, GMC, or Cadillac tahoe or suburban DO NOT PARK HERE. It is GUARANTEED that your third row seats WILL be stolen.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Parking couvert payant

Informations provenant de diverses sources externes

At Airport Center Express LAX, we understand that parking your vehicle at our covered garage is not your final destination, but we can still make it quick and convenient. With our private 24-hour shuttle service to LAX every 15-20 minutes, our facility and our nearby location on Century Boulevard, Airport Center Express LAX makes us a top choice for Los Angeles Airport Parking. We offer over 2600 self parking spaces and a friendly on-site staff to assist you.


Coordonnées de contact

1,2

Mauvais

TrustScore 1 sur 5

776 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(776)

1 avis reçu au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Parking structure was very hard to…

Parking structure was very hard to find. Tucked away behind a hotel, at least with the navigation I was using, I had a hard time finding it. Spaces are very tight and it's difficult finding a place to park. Nonetheless, there is parking and if I had to I would park there again (now knowing exactly how to find them)

14 juin 2018
Avis spontané
Noté 1 sur 5 étoiles

Couldn’t find any parking

There were no parking spots left even though I had reserved a spot so I had to find parking somewhere else from another company.

14 juin 2018
Avis spontané
Logo de Airport Center

Réponse de Airport Center

Hi Kathy

Thank you for your feed back. I apologize for your negative experience in our garage. We do have attendant at the entrance to direct traffic when we are extremely busy. We have plenty of space to park, we also have a staff walking the garage to insure that we assist our guests.Please email me if you have any other questions.

Thank you,

Noté 2 sur 5 étoiles

The last 3 times I have used Airport…

The last 3 times I have used Airport Center, there were no spaces left... even though I had a reservation. I had to circle for 45 minutes to find a space. Also the prices have increased so they are not competitive. I have also noticed several airport employees on the shuttle, it appears they have sold out to non travelers. Unfortunately you cannot depend on Airport Center.

14 juin 2018
Avis spontané
Logo de Airport Center

Réponse de Airport Center

Hi Phil

Thank you for your feed back. I apologize for your negative experience in our garage. We do have attendant at the entrance to direct traffic when we are extremely busy. I'm working with our staff to insure that we properly work with our guests to a better experience in our garage. If you have any questions please feel free reaching us.

Thank you

Noté 5 sur 5 étoiles

I love the convenience of the close to…

I love the convenience of the close to the airport and frequent shuttle service. Drivers are polite and helpful.
The parking structure is great. I only wish people would park their cars properly within their spaces!

14 juin 2018
Avis spontané
Noté 2 sur 5 étoiles

Parking places are too small. Covered parking was full. Extended waits for shuttles.

Parking places are too small, and although I paid for covered parking, there were no covered spaces available.
We had a 10-15 minute wait for a shuttle to the airport, and the driver seemed to feel it was his break time, and was very unhappy to take the group out.
Pick up was also pretty slow, while standing on the curb watching multiple shuttles from other lots pass.

14 juin 2018
Avis spontané
Logo de Airport Center

Réponse de Airport Center

Good Morning

Thank you for your feed back. I do apologize for the unconvinced which was caused. I have put actions in place as of today to insure that this does not happen again. Please feel free emailing me back if you have any other questions.

Thank you,

Noté 4 sur 5 étoiles

Have parked here for years

Have parked here for years. Only problem is the striping is designed for small cars and therefore large cars and SUVs have to take up more than one space.

14 juin 2018
Avis spontané
Noté 2 sur 5 étoiles

No longer a fan...

i am now going to another parking structure when i fly in and out of LAX. i usually fly one time per week on business. reasons?
1. you do not have timely shuttle service. i have had to walk, yes walk to your structure from terminal one on more than one occasion. when i asked to speak to a manager, he was 'unavailable.' you either need more drivers or figure out a way to pick up passengers every 10-15 minutes instead of having us wait 20-45 minutes. it is ridiculous, especially after a very long trip.
2. your drivers, at times have been lazy and inconsiderate. i had two bags and the gentleman watched me unload at the southwest terminal and kept sitting in the driver's seat. needless to say, he did not receive a tip.

3 juin 2018
Avis spontané
Noté 5 sur 5 étoiles

Great on-time pickup & delivery

Great on-time pickup & delivery; very friendly and customer-service oriented drivers; excellent rates with the online reservation. Have used Airport Center Express before and will use again for next trip!

25 mai 2018
Avis spontané
Noté 2 sur 5 étoiles

Took more than 25 to get picked up

Took more than 25 to get picked up. One time the driver drove past me after I signaled early on. Another driver from a different company who had seen me waiting and had himself picked up three rounds of his own customers offered to drive me to the parking garage. I got a ride from them. It was so disappointing.

24 mai 2018
Avis spontané
Logo de Airport Center

Réponse de Airport Center

Good Morning Leslie

Thank you for sharing your experience with us. We are working closely with our shuttle drivers, We have different ideas that we are working on to better service from the airport. If you have any questions please feel free emailing me.

Thank you,
Ray

Noté 3 sur 5 étoiles

The shuttle service coming home

When I got back to LAX I can't text and call to have a shuttle sent to me it took over 40 minutes to get somebody to where I was at. Two shuttles passed by me both of them were basically empty but they were in the fast lane. When I got on the shuttle right behind me with another gentleman who been trying to flag a driver down . But the driver that we did finally get very apologetic about then I was overtired and just need to get home

24 mai 2018
Avis spontané
Logo de Airport Center

Réponse de Airport Center

Hi Jude

Thank you for sharing your experience, we do have a number to call when you arrive at the terminal. We are implementing new plans for our driver, there is not excuse for them not to stop at each terminal. I will make sure to speak to each individual about your experience in our garage.

Thank you,
Ray

Noté 2 sur 5 étoiles

Extremely small parking spaces & long shuttle wait time

I have parked at this facility on and off for 3 years. Over these 3 years the parking spaces have become smaller and smaller. They are now to the point where you cannot park your car in one space. I drive a Mazda 3 hatchback and it does not fit in a single space! Slightly larger cars are forced to take up two spaces! And you may only park on one side of the garage and only on Levels 4, 5, and 6. The other side is reserved for monthly parking. As a result, it is very difficult to find an open parking space. Then when you go downstairs there is a long wait for the shuttle to the airport. Because of the long wait, large crowds form waiting for a shuttle. As soon as a shuttle arrives it is packed. If you are in the back of the line you will not get on and have to continue to wait. I almost missed my flight because of all of the above. Driving around trying to find a parking space and having to wait for a shuttle. Not the first shuttle to arrive but a second one. You better have lots of time to get to the airport if you park here.

23 mai 2018
Avis spontané
Logo de Airport Center

Réponse de Airport Center

Hi Patty

Sorry to hear you had difficult time in our garage. We have not made any changes to our spaces. Unfortunately, airport traffic does effect our rotation, we average 6 drivers a shift you should have not waited that long. I will make sure that ill speak to my team to insure you this issue does not happen again.


Thank you,
Ray

Noté 3 sur 5 étoiles

The only sour note has been getting…

The only sour note has been getting picked up at LAX upon returning. I waited at the pick-up site for about a hour. I called the office at least 3 times. Finally the driver was in the correct lane to pick me up. I’ll still use Airport Center only. The employees are very helpful and friendly. Five stars if getting picked up improves.

23 mai 2018
Avis spontané
Logo de Airport Center

Réponse de Airport Center

Hi Jim

Thank you for taking your time sharing this with us. Can you please provide me the day and time when you arrived to LAX. You should have not waited over an hour, we average 5 to 6 drivers on each shift. We are working closely with each driver to improve our service.

Thank you,
Ray

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