Allen and Harris Avis 

Chippenham Office. Never will I use this company again. They recommended a solicitors which were hopeless. Soon as you sign with them all communication ceased and I was forever chasing them. They were supposed to let me know of houses coming on the market. They never told me of one. It appeared that it was a case of we've got your money now do one. WAS ALSO TOLD I WOULD NOT HAVE TO PAY A PENNY BEFORE THE MOVE AND THAT WAS A LIE, ENDED UP PAYING NEARLY 4000 POUNDS UPFRONT. I will never use them again neither should you. YOUVE BEEN WARNED.

When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie.
I subsequently put an offer in which took into account works that needed doing.
Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work.
It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me.
Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.

Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold.

At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last.

The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties.

Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission.

Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable.

To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.

I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents.

Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy!

They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people.

They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegal

Sarah was completely rude and messed us around. She is completely unprofessional.

This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.

PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.

Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer)

I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.

I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.

As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company.

A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.

Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!

The branch in Stoke Gifford:
I wait 2 weeks for a house viewing and after 2 weeks they cancel my viewing for Friday and for Saturday as well, not giving me the chance of viewing the property or put an offer. Very bad, terrible way of dealing with properties and costumers! Not good!

They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone.

You let people pay a holding fee then tell them no and keep their money.

Please don’t go for them. Scammers

Great service from the team at Allen & Harris Irvine with our recent property purchase. Special mention to Janice crookston for finding us the right property and to Jamie Stewart for getting us a great deal on our mortgage and a product that met our exact needs.

I would tell anyone to avoid Allen & Harris like the plague. I commissioned the Swindon team to sell my house based on a high valuation which they promptly told me to reduce almost straight away. They barely got me any viewings and no offers in the whole five months I was on the market with them. They were not marketing it to the right people (corroborated by the fact that as soon as I switched estate agent it was sold in the first weekend) and I would always have to chase them for any feedback on the few viewings they did book. Also watch out for the small print…you are tied into a five month initial period.

It felt like selling my house meant nothing to them and because they were in a flat rate they just kept telling me to reduce the price without putting appropriate effort in to selling it. Not good.

Terrible experience. Promised had hundreds of people on their books looking for house like mine. They couldn’t sell

Allen & Harris, Frome, BA11 1AR
I tried to contact them to view a cottage, left a message but no response. Later, spoke to 2 people (one the manager) who both promised to call back with an appointment and didn't. In desperation, I traced the owner and wrote to him. Possibly as a result I was called 3 days later and offered an appointment 2 weeks after my initial approach.
Subsequently made an offer of full price but 24 hours later got a call to say that off-road parking, which was included in their sales details, would be £5000 extra. "Oh, you should have been told that."
I shall never deal with this firm again, either to buy or sell - their 63% one star rating says it all.

We have sold our house with Allen and Harris Talbot Green Branch and also bought our new house with them. They have been very helpful and friendly throughout the process and have helped us overcome a few hiccups along the way. We mostly worked with Tom who had been fantastic and has always made us feel like nothing was too much trouble. Leanne has also been great and both have made us feel at ease with what can be a very stressful time. We cannot fault them and we have been really happy with all of their help :)

Ollie Jones and the team in the Wells branch were professional and efficient. Kept us up to date with our house sale at all times and pushed for information further down the chain even when things got tricky. I would certainly recommend using them.

We worked with Maria from the Witney Branch of Allen and Harris, a brilliant experience.
Professional, communicative and Maria and the team made the process of buying very easy.
Thankyou Maria.
Jo and Sara

Jack in the letting team was fantastic and couldn't have been more helpful. He regularly communicated and was able to accommodate visits at short notice. Would recommend.

We have paid for all the required services, photos etc and are now into the second week since putting it with A & H. Our property has not gone live yet and I am seriously starting to wonder what the delay is all about. I fear that the market may change by the time my property does go live! We are having to call the office to find out where we are at with the sale!
We have now had 8 viewings resulting in one offer. Today by A&H staff that more viewings to take place today, One confirmed but several to follow. Waiting in all day no one turned up and we have left messages with A&H but no contact.
This seems to be a company that does not care about its customers or about the sale of your property. Would seriously advise going to another agent.
The final result of this matter is that A & H did not provide anywhere near the service that they promised, they totally failed with the exception of the signing up part. That was excellent. From there on it went downhill fast and we had viewers contacting us asking how they can speak with A & H. We then had people contact us via Facebook to see if they could attend for a viewing! This whole debacle was a serious failure in the provision of the promised services. As such we served a cease and desist notice on A & H and we still had another woman contact us to 'arrange viewings'. If you are thinking of selling your property we seriously advise that you give A & H a wide berth and go with another agency. I understand that Greig Residential provide a good service.

A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!

Allen and Harris in Shawlands Glasgow has the worst customer service. Rude, aggressive and unhelpful receptionist who likes to hang up on people. Avoid this branch.

We were buying as first time buyers, we had no idea what we were meant to be doing and when. Our sale wasn't the easiest due to many complications from the developers, but Carly and the team really went above and beyond for us. I was able to call nearly every other day and they'd all be cheerful, tell me I am not a fool for constantly chasing, and just being absolutely lovely. I highly recommend Allen and Harris! Their customer service is on another level and they would bend over backwards if that would help the process move smoother.

I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house.
The rental side is also great to deal with.