Alton Garden Centre Avis 

Fast, efficient, friendly service - and more importantly, any issues with orders/delivery are communicated to you immediately by phone so you are constantly updated.

We ordered our furniture late sunday and it was delivered early on Tuesday morning. Emails notified us it was despatched and when it would arrive. Quality is perfect and we are very pleased with our purchase and dealings with Alton garden Center.

I find your website very confusing. It is fine for furniture, mowers, gloves, gardening tools, tubs of every description, landscaping of every description, but what about the plants? "Plant info and advice on over 10,000 plants". Where? Unless you know the full name of the plant. Where are the menus for trees, shrubs, conifers, roses, hardy plants? I searched but found nothing. I was looking for a particular conifer - bought at Altons recently - but the buyer a neighbour had thrown away all the info and didn't have a clue about the name. Alton's reputation was built on the expertise and advice given by the plants people in your organisation. The website doesn't reflect this. Eventually after talking to your on-line help desk (who didn't have a clue as to what I was saying obviously never having looked at the website) I was transfered to the plants section and I spoke to someone who most definitely did have a clue. From my description of "it is golden and shaggy and unusual and looks like something out of a fairy tale" this wonderful man came up with an answer. I'll be in as soon as possible to buy it. If it is not the one he will come up with another suggestion. I have just joined the gardening club and have had an e-mail from you thanking me for my purchase! "Welcome to the gardening club" would be nice with info on how to get the 10% discount and tea/coffee vouchers. You really must sort yourselves out.

I was pleased with my order for garden hammock replacement cushions. The delivery was quick and came on the day that I wanted. The cushions were in perfect condition and I would not hesitate to recommend Alton Garden Centre for anyone ordering online.

Really good value and very fast response to order. Usally call in at centre but cheaper to have fish food delivered which was on day as indicated. Fron now on will use delivery method unless in the area.

The item I ordered was at a very good price and was delivered in very quick time. The parcel delivery tracker service was very accurate. All in all, an excellent service.

We bought a Jamie Oliver firepit set. We researched the cheapest price and Alton garden Centre was £200 cheaper than anyone else. There was also no delivery charge which every other site we looked at charged. We had guaranteed delivery, and received the product less than 48 hours after we ordered it! With my cynical head on I was sure something was going to go wrong but no, everthing was as it said it would be and when, you can't ask better than that! By the way we are loving the Firepit set!

We asked the question by email late on Saturday night and the response arrived on Sunday ! I was already impressed. The item was exactly as described and although too large for my cantilever parasol this was explained so I have no reason to complain, just need to get the sewing machine out . Thank you for a very good product and excellent service .

Had a clear website and arranged exceptionally prompt delivery of exactly what was ordered

Ordered a table and chairs for the garden which was cheaper at altons than anywhere else. Unfortunately 2 of the chairs were damaged on arrival, so a phone call was made.
Next morning my 2 new chairs arrived all intact. Very impressed with the quick service and the table and chairs now have pride of place in my garden. Thanks

Good communication, quick delivery and good prices = happy customer!

Will keep an eye on Alton Garden Centre now - have been very happy with the service and the price. Would def use them again.

I ordered it on the internet and saved about £500 on the price of the local garden centres. I thought next day delivery was a bit ambitious but it came on time. I telephoned Altons and spoke to this guy who was really helpful and friendly and he answered my query straight away.

I placed the order. Received an email confirming the order. Shortly after received email advising it had been dispatched and should arrive next day. At 09.00 hrs received another email telling me that delivery would be between 12.45 and 13.45, it even told me the delivery drivers name. Order arrived at 13.15. Excelent could not have asked for more.

Excellent service provided

Would recommend Alton Garden Centre I ordered a Pond Vac after going on other sites i found them there price the best by far my order was delivered the next day.

We ordered a lawn mower and this was delivered before the allocated time after a phoning and confirming with us. It was delivered ready to go. Well done.

Perfect service, product was fragile and really well protected in transit.

After scanning on Google for the product I required, I chose Alton Garden Centre. Once on the site, I had no difficulty ordering and paying for the product over the net. I am really impressed by the speed of their delivery system. Could not fault on anything

staff were polite,and could not do enough to assist.Not only doing everything to help,but going that extra mile