Sandi made us feel welcome from the moment we walked in. She was incredibly knowledgeable and guided us through the right mattress and bed frame by asking all the right questions. We appreciated ho... Voir plus
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Lisez les avis des autres
The staff were friendly, informative & not pushy, allowing me to sit & ponder which product I would eventually purchase. The stock was available for delivery within days & the warranty on the couch I... Voir plus
bought 2 mattress in store in bundy, 1 mattress came in 1 week and another didin't arrive in 2 weeks. end up refund for 1 mattress. poor customer service, deliver not in time. bought online 2 beds, 1... Voir plus
We really loved the vibe and presentation of the store. One of the staff members was very welcoming, friendly and accommodating. We felt comfortable browsing around without feeling pressured to buy... Voir plus
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 17 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All aspects of the purchase and…
All aspects of the purchase and delivery were handled very professionally, and we will certainly be return customers.
Price, quality and delivery all 10 out of 10.
Purchase of bed and side tables very…
Purchase of bed and side tables very easy with help of sales staff who arranged deliivery
I had a really good experience with…
I had a really good experience with Amart Furniture. The staff were friendly, helpful, and professional, and the whole process was easy from choosing the product through to purchase. The furniture is good quality and reasonably priced. I’m very happy with my purchase and the service I received. I would definitely recommend Amart Furniture to family and friends!
Refund process
The product I purchased was adequate for my purposes. However as a regional customer, the online purchase was very frustrating. I found the Toowoomba staff not very knowledgeable or helpful when I was ordering and the advertising was really misleading. I had to return a portion of my order via courier that A-Mart organised and now the refund has been withheld unnecessarily with confusion from the staff. Every time, I call I have been given a different story and I am still waiting for the issue to be resolved.
This is the first time I have shopped at A-Mart and think I will avoid this store from now on.
P.S. issue has now been resolved - thanks
Was able to try each mattress and good…
Was able to try each mattress and good price was provided quickly. Showroom was well laid out and all products could be looked at easily.
The agreed delivery date was ignored
The agreed delivery date was ignored, it was so difficult to get in touch with A Mart, and the person on the phone English was not very good and difficult to understand.
Easy to deal with kept up to date all…
Easy to deal with kept up to date all the way along the delivery process
Best customer service from the lady who…
Best customer service from the lady who helped me. Easy to have conversation with and choosing, also best prices she was great with my price on what I was looking for and wanted. She is the best, I forgot her name but if you go in AMART cairns look for the blond curly hair lady very happy and helpful person. Thank you.
I’d like to recognise Amart Furniture at Benowa
I’d like to recognise Amart Furniture Benowa for its outstanding customer service.
From the moment I walked in, the team were warm, welcoming, and genuinely helpful. The experience was completely stress-free, with no pressure to purchase—just patient, honest guidance to help me find the right options.
They also went above and beyond with pricing and delivery arrangements, always friendly and professional. It’s rare to feel so valued as a customer, and Amart Benowa truly delivered that experience.
I’ll definitely be returning and recommending the store to friends and family. Thank you to the team for making everything so easy and enjoyable!
All good with no issues
AMART NOT HONOURING QUALITY GUARANTEE WARRANTY
Purchased a 4 piece $3500 outdoor furniture setting. 2 x single seater chairs, 2 x 2.5 seat and a table.
According to AMART's warranty, this setting is under warranty for 24 months due to the price.
It is made from Resin rattan with powder coated steel frames. The table is metal with a 'dipped' wood looking coverage. The coverage is MICRO thin!
Here is the problem.
The dipped coating on the table is bubbling under the coating and is peeling off in large pieces. When the pieces peel off, rust is evident underneath the coating.
The setting is around 10 months old. Is is always under cover ( not in the open) and is always covered when not in use with the plastic covers provided.
After reading AMART'S Quality Guarantee policy, I lodged a claim for a replacement table based on it being a manufacturing fault.
AMART have denied the claim with NO REASON given.
They refuse to admit that it is a fault in the manufacturing process. It is apparant that the metal table WAS NOT prepared properly before the coating was applied.
They now fail to return my emails and respond to calls.
I have a heap of photos to post detailing the damage to the table.
The coffee table i ordered was ready…
The coffee table i ordered was ready for pick-up on time and in perfect condition. I was so happy with it once I got it home. I never leave reviews but thought I should for this one
Product Delay
The prices were good and the checkout process was straight forward, however, the product I purchased isn’t available to be collected until 3 weeks from now which is disappointing.
Good product range at competitive prices
The range of products, competitive prices and helpful staff made my purchase experience easy and pleasant.
Our sales person was Rhonda and she was…
Our sales person was Rhonda and she was lovely and very professional and I would happily shop at Bankstown Amart again.
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