ANGELEYE Fashion Avis 

167
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I am giving this 5 stars for their prompt service and wonderful quality of product (coat). However, I have returned the coat as it was too large for me. I am still waiting for a refund after returning... Voir plus

Noté 5 sur 5 étoiles

I wasn’t sure which size to order (relaxed fit, teal faux fur jacket), so I emailed them for advice. I got a swift reply. According to their size guide, I’m a 14/L, but I ordered a size 12/M which... Voir plus

Noté 3 sur 5 étoiles

I would say that I was happy with the dress I ordered and accepting of the delivery charge overseas of fifteen euros when I placed my order. However, wasn’t prepared for dress to cost me another 25 eu... Voir plus

Noté 5 sur 5 étoiles

I ordered a dress on the Monday for an event at the weekend. Sadly the wrong dress was sent which was received on the Wednesday. I contacted customer service who where more than helpful. I sent the... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements

Informations provenant de diverses sources externes

ANGELEYE was born out of the inspirational vintage markets of London: the cool urban style of Portobello in Notting Hill, true vintage from Spitalfields in the East and the rock and roll flavour from Camden Market. Fashion-forward label adored by fashion conscious, confident young women worldwide. ANGELEYE captures the diversity of London through design, creative prints and quality fabrics, as featured throughout every collection, since launching in 2008.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

167 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(167)

15 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

The item received was nothing like the…

The item received was nothing like the item ordered, and whilst the refund for the item was received promptly, I was not reimbursed the delivery charge, therefore I am out of pocket! Very disappointing experience!!

19 octobre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Hello,

I apologise for your negative experience shopping with us.
We always look to make sure our platform shows our product as accurately to the real garment for our customer as possible, with a selection of photographs and added content from bloggers when possible.

This product will be reviewed and action will be made to improve our shopping experience for future products and shopping experiences.

Many thanks.

Noté 5 sur 5 étoiles

Absolutely loved the dress

Absolutely loved the dress, looks exactly as the picture shows.

12 octobre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Thank you very much for your kind review. Happy to hear that you loved your dress!

Noté 1 sur 5 étoiles

Ordered a dress which was in stock on…

Ordered a dress which was in stock on the website. Recieved an email the next day to say it was out of stock. The website needs to reflect this.

5 octobre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Hello,

I'm really sorry that you had a negative experience shopping with us.
We are currently making sure that our stock control is improved with high priority.
Thank you for your honest review and I hope that we can improve our services to win back your trust.
If you need any further assistance please contact us on customerservice@angeleyefashion.com.

Thank you.

Noté 5 sur 5 étoiles

Thank you!

We are happy with all products bought from AngelEye fashion.
Special thanks to mrs. Zuzana Chandler for her help.

28 septembre 2019
Avis spontané
Noté 3 sur 5 étoiles

Nice clothes - unreliable refunding system.

With my first order they held the payment pending for well over a month, even when I had received an email confirming all items had been returned.
Second order, one of the three dresses ordered wasn’t in stock (even though website said it was in stock). Kept one, returned one. Charged for all three. Called customer services at 8am (as website stipulated at the time) but got through to half asleep man speaking broken English who told me to call back later. Eventually got refund and apology by way of discount code (which didn’t work by the way).
Third dress upon closer inspection before wearing was faulty. Asked for a replacement but wouldn’t send out replacement until I’d sent the faulty one back.
In the end I had to order the dress again so it would reach me in time, also tried to order previously out of stock dress. It was still showing as in stock, but was not. Paid for next day delivery, which I was told would be refunded. Had to chase delivery refund and refund for out of stock dress which was never sent.

In a nutshell - keep a close eye on your bank account, especially if returned items or if you’ve received an out of stock email.

23 septembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Rubbish stock control

Rubbish stock control. Order item and took payment. Two days later informed out of stock.

20 septembre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Hi John,

I'm really sorry that you had such a negative experience shopping with us.
We are currently making sure that our stock control is improved with high priority.
Thank you for your honest review. I hope that we can improve and win back your trust as a brand.
If you need any further assistance please contact us on customerservice@angeleyefashion.com.

Thank you.

Noté 5 sur 5 étoiles

Beautiful dress

Beautiful dress, fits perfectly and it was delivered really quickly

17 septembre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Thank you for your review Michaela! Glad you love your dress!

Noté 5 sur 5 étoiles

Stunning bridesmaid dresses

I bought my bridesmaid dresses from Angeleye and they are stunning and reasonably prices. The customer service team were excellent and super efficient when helping me find out of stock sizes, so that everything looked and fit perfectly ready for the big day!!!

10 septembre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Thank you so much for your kind review Janine

Noté 1 sur 5 étoiles

Don’t order if you don’t live in UK

Since I don’t live in UK, Angeleye service was pretty bad. I’va ordered a couple of dresses that unfortunately didn’t fit and I had to pay shipping costs both times.

10 septembre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Hi Fabiola, Thank you for your review. We apologise that we are unable to offer free returns and postage internationally but we hope that it will be something that we can offer in the future. Thank you for shopping with us.

Noté 5 sur 5 étoiles

Loved the dress

Loved the dress, it was worth the price and the finish was very good. I was very pleased with my purchase and will definitely buy more in future.

10 septembre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Thank you for your review Saimah!

Noté 5 sur 5 étoiles

Very easy

Very easy to deal with. I received the item very quickly, it was a lovely skirt, but didn’t fit me. I returned it. No problems quick refund. I was very impressed.

4 septembre 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Thank you for your kind review. Sorry to hear that the skirt did not fit! We hope that you will shop with us again.

Noté 5 sur 5 étoiles

This is one of my favorite brands

This is one of my favorite brands. I bought several styles from Angeleye and they all fit well, they are true to size. Recently I experienced an issue with my parcel so I called their office and Zuzanna was so friendly and helpful. I received really great customer service. Will buy again. Love

24 août 2019
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Thank you for your kind review and feedback on our team. We really appreciate it.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus