They serve this food at my brother's care home & it's not good, bland & often dry. new potatoes are absolutely disgusting , they are dry and look like they havr been sitting in a bottom cupboard drawe... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Das Essen schmeckt recht gut, sehr gut erhitzt geliefert, nicht zuviel Fett oder Zucker, genaue Angaben und Foto im Menü-Bestell-Formular. Auswahl (sechs Menüs pro Tag) auch tageweise und kurzfrist... Voir plus
L'entreprise a répondu
Amazing! The support our Care home has received and continues to receive, has been fabulous. Paul O'Hara, Duncan and Diane have been so supportive during what should have been an exceptionally st... Voir plus
L'entreprise a répondu
Dear Apetito, I am taking the time to thank you for the fantastic service that you offer. My father, aged 90, is elated. He won’t stop raving about the ‘charming delivery man’ coming ever... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
apetito UK provides exceptional meals to organisations catering to the young and the elderly in the United Kingdom. Our meals are expertly crafted by our team of dietitians and chefs and then frozen to lock in the goodness. Based in Trowbridge, Wiltshire we produce great-tasting, nutritional food for Hospitals, Care Homes, Nurseries, Independent Schools and Local Authorities. We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.
Why choose apetito?
Écrit par l'entreprise
- Award-winning & friendly service
- We’re the leading food producer for the health and social care sector and we’ve won The Queen’s Award for Enterprise – twice. We take great pride in our pioneering history of innovation within the food and drinks industry.
- Safe & sustainable
- We operate to the very highest standards, and this includes testing all of food in-house, minimising our impact on our environment, respecting the people we work with and supporting sustainable food producers. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We operate a successful programme of waste reduction and resource efficiency across our whole business.
- High-quality ingredients & nutritious meals
- Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We use only quality ingredients in our meals, which are prepped from scratch by our talented chefs and nutritionists, and then frozen within one hour to lock in nutrition, freshness and flavour.
Coordonnées de contact
Canal Road, BA14 8RJ, Trowbridge, Royaume-Uni
- 01225753636
- info@apetito.co.uk
- www.apetito.co.uk
3,7
Moyen
280 avis
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Apetito school meals
A fantastic variety of meal options available for our pupils, we have been very impressed with the quality and service provided by Apetito.
20 février 2025
Réponse de apetito UK
Dear St. Peter’s School,
Thank you for your fantastic review! We’re thrilled to hear you’re happy with our service and that it’s making a positive difference. Your feedback means a lot to us.
Kind regards,
Lara
My neighbour brings it home from where…
My neighbour brings it home from where she works and gives it to me. There's some weird combinations. Curry and mash potatoes.??!! Rice with it wasn't bad. Fish and mash potatoes. The fish was ok The mash is terrible. Colour is enough to put you off. The worst so far is the shepherds pie. Meat slop covered with a very thin layer of mash. I'm not a fussy eater, but I couldn't eat that.
21 avril 2025
Avis spontané
Réponse de apetito UK
Dear Ruth,
Thank you for sharing your feedback. We appreciate all feedback as it helps us better understand individual preferences and continually refine our meal options. We are keen to investigate your experience further - to assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details, such as the specific product and timeframe.
Kind regards,
Lara
Great experience
Great experience, reliable company, customer service helpful and quick.
31 janvier 2025
Réponse de apetito UK
Dear Agnieszka Zieba,
Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.
Kind regards,
Carly
Our school does this company and it’s…
Our school does this company and it’s disgusting.i do not recommend.everyone now changed to pack lunch because of this.
1 avril 2025
Avis spontané
Réponse de apetito UK
Dear Sunita,
Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details.
Kind regards,
Lara
We literally had to soak the oil off…
We literally had to soak the oil off the trays with kitchen paper. One client of ours said “he wouldn’t feed it to his dogs” we didn’t stick with them very long. I thought I’d review after it jogged my memory from a Facebook ad. Date is estimated.
14 mars 2025
Avis spontané
Réponse de apetito UK
Dear Sarah,
Thank you for sharing your experience. We take all feedback seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details, such as the specific product and timeframe.
Kind regards.
Emily
The food is disgusting and inedible
The food is disgusting and inedible. My husband often refuses to eat the food because it is so dry. I cook a lunch most days and take him a hot wholesome meal.
18 octobre 2024
Avis spontané
Absolute Kundenverarsche - unterstes Level -
Diesem Unternehmen überhaupt einen Punkt zu vergeben ist bereits zu viel des Guten! Wurde etliche Male angelogen, wo es hieß, dies zahlt die Kasse mit dem Zusatzbeitrag. Dann dachte ich gut, wenn wenigstens ein Teil erstattet wird zur Krebsbehandlung und Pflege ok. Als ich eingereicht habe, trotz Lügen der Krankenkasse, Pflege und Apetito bzw. Landhausküche kam 1,5 Monate später die Absage, Meine Behandlung aufgrund auch anderer Lügen musste trotz 3fach unheilbarem Krebs und nun immensen Problemen, dank solchen Lügnern entfallen. Der Zustand dementsprechend, dies grenzt bereits an Mord! Danke dafür. Zudem für diesen Preis und dieses Essen, absolut lachhaft. Zudem habe ich mittlerweile 2 Boxen, für was. Nur um wiedermal Geld zu verdienen. Scheinbar schon. Hinzu kommt, dass ich 3x Essen bes stellt habe, wie für morgen, jedoch nichts geliefert wird,
da nichts angezeigt wird, warum auch immer. Denke morgen ist es wie üblich das gleiche. Zudem gibt es manche überhaupt genießbaren Essen nur alle 2 Monate, die anderen beinahe alle 2 Wochen. Unflexibler geht's nicht mehr. Wo liegt deren Problem, jede Kantine ist flexibler, die sogar noch mehr Kunden hat. Und zudem Essen zu bestellen und dann leer ausgehen, dies zudem nicht 1x, sondern bereits mehrfach ist ein absolutes no go. Wo ist hier Kundenservice, zudem bei dem Preis. Keine Lieferung, schlechtes Essen, extrem teuer - wäre Zeit mal deren Management zu überdenken und zwar dringend! Dass dann noch nicht mal Entschuldigung oder sonst was kommt, absolut unterstes Level. Gebe Note 6!
2 septembre 2024
Avis spontané
Réponse de apetito UK
Dear Ute Bernhard,
Thank you for reaching out and bringing this to our attention, though it appears your queries are for apetito.de, the German apetito. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito AG, in Germany. For assistance, please contact apetito.AG on Trustpilot or please visit apetito.de.
Kind regards,
Emily
This response has been translated into German via Google Translate. I apologise for any mistakes due to the translator.
Diese Antwort wurde über Google Translate ins Deutsche übersetzt. Ich entschuldige mich für eventuelle Fehler des Übersetzers.
Liebe Ute Bernhard
Vielen Dank, dass Sie sich gemeldet und uns darauf aufmerksam gemacht haben, auch wenn Ihre Anfragen offenbar an apetito.de gerichtet sind, das deutsche apetito. Bitte beachten Sie, dass apetito UK einen Service nur innerhalb des Vereinigten Königreichs anbietet und wir ein anderes Unternehmen sind als die apetito AG in Deutschland. Für Unterstützung wenden Sie sich bitte an apetito.AG auf Trustpilot oder besuchen Sie apetito.de.
Liebe Grüße, Emily
The quality of the food leaves much to…
The quality of the food leaves much to be desired. It's full of chemicals. I don't recommend it
1 septembre 2024
Avis spontané
Réponse de apetito UK
Dear Bartlomiej Kujawa,
We are keen to get this investigated as soon as possible for you. If you would like to contact our customer service team: at 01225 759 691 or Community.Meals@apetito.co.uk, our team would be happy to assist you.
Kind Regards,
Emily
No communication from recruiter
Applied for a job here and was given an interview, was told by the interviewer/manager that i’d hear back in a few days, nearly 4 weeks later multiple attempted calls, no communication from the recruiter (phone keeps ringing out) and no one willing to help over the phone at all. Avoid
15 juillet 2024
Avis spontané
Réponse de apetito UK
Dear Kyle,
Thank you for reaching out and bringing this to our attention. Your message will be forwarded to the recruitment team to ensure they are aware of your concerns.
We appreciate your patience and understanding.
Kind Regards,
Emily
Réponse de apetito UK
Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.
Kind regards,
Emily
Rude member of staff
Awful! Come to the site to do a collection. Forklift guy was helpful also the security women was great! Forklift guy told me to speak to his superior, so I did. The superior was very rude, snapped at me demanding stuff I couldn’t tell him as the company sorted the collection out not me. Gave him the information I had which is all he required. Sat and waited for an hour and then went and spoke to him again after no sign of my collection, his response was he text someone.
What type of supervisor is that, not helpful at all. Very rude. Something that would normally be sorted in 10/15 mins is taking hours.
11 juin 2024
Avis spontané
Apetito food is absolutely horrible
Apetito food is absolutely horrible. The website proclaims that the food is made from great ingredients, but I do not know how they manage to make it so grim! I have thrown away the last 5 out of 6 meals. The chilli was OK but the rest are mushy crap.
2 juin 2024
Avis spontané
Réponse de apetito UK
Dear Dean,
We are keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards,
Jude
It's not fit for pigs to eat
It's not fit for pigs to eat. Don't waste your money. It doesn't look or smell like food. 1 star is too much, should be zero stars.
27 mai 2024
Avis spontané
Réponse de apetito UK
Dear Mark Jennings,
We are keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards,
Jude
Awful and turns to mush if not used within 30 mins of heating.
Awful. The care home where my mum lives changed ownership in 2023. They changed the freshly made food that was perfect and well made to Apetito to save money and staffing. I can say that my mum doesn’t like it. There are a number of other residents that don’t like it either and lots of waste is seen. 10 months in for the first time ever my mum has vitamin deficiencies. I was told by the home that if not eaten within 30 minutes it can’t be eaten and goes to mush. Vile and simply not good enough for our elders.
16 février 2024
Avis spontané
Réponse de apetito UK
Dear Customer relative,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards,
Jude
I used to cook apetito where i worked…
I used to cook apetito where i worked and I can honestly say that these meals are absolutely beautiful! I wish you sold them in supermarkets as I would love to buy some for myself! Your mustard pepper mash and sausages in a rich gravy sauce is amazing and your deserts too! I love all the meals I've tried. Very lovely to cook them too, very practical and more importantly the presentation and flavour 💯💯💯 thank you for providing excellent meals for people who have to have blended food too, you made these meals look highly presentable and very delicious too. I highly recommend these to everyone.
12 février 2023
Avis spontané
Réponse de apetito UK
Dear Olivia Rose,
Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.
Kind regards,
Jude
Bauchschmerzen häufige Toilettengänge…
Bauchschmerzen häufige Toilettengänge nach dem Essen
1 juin 2023
Avis spontané
Réponse de apetito UK
Dear Benno,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards,
Jude
Ungenießbares Tiefkühl essen
Ungenießbares Tiefkühl essen ! Die armen Kinder die das essen müssen ! Inhaltsstoffe katastrophal !
4 décembre 2023
Avis spontané
Réponse de apetito UK
Dear Victoria,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards
Jude
Kita essen sehr schlecht und Auswahl…
Kita essen sehr schlecht und Auswahl ebenso!
24 novembre 2023
Avis spontané
Réponse de apetito UK
Dear Lana,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards
Jude
Wenn ich könnte
Wenn ich könnte, würde ich 0 Punkte geben.. Eine absolute Frechheit sowas Essen bzw Menü zu nennen .. absolut ungenießbar und ich bin wahrlich nicht mega verwöhnt .. wie kann man sowas Kindern, betagteren Herrschaften , Arbeitern usw überhaupt anbieten .. undefinierbarer Geschmack und besonders lecker sieht es auch nicht aus .. schämt euch !!!
21 novembre 2023
Avis spontané
Réponse de apetito UK
Dear Maik Daum,
Thank you for your review. It appears that your query is for apetito in Germany. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito AG in Germany. We are unfortunately not able to assist with your query. Please contact the customer service in Germany via the known ways.
Kind regards,
Nakeeta
Lieber Maik Daum,
vielen Dank für Ihre Bewertung. Es scheint als richtet sich Ihr Anliegen an apetito in Deutschland. Bitte beachten Sie, dass apetito UK einen Service nur innerhalb des Vereinigten Königreichs anbietet und wir ein anderes Unternehmen sind als die apetito AG in Deutschland. Leider können wir Ihnen bei Ihrem Anliegen nicht weiterhelfen. Bitte kontaktieren Sie den Kundenservice in Deutschland über die Ihnen bekannten Wege.
Mit freundlichen Grüßen
Nakeeta
Wat een schandalig slecht bedrijf !!
Wat een schandalig slecht bedrijf !!!
1 ster is nog teveel. Mijn schoonmoeder in de Boshof heeft van de 8 keer maar slechts 1 x de maaltijd gehad die zij besteld heeft. Geen woorden voor en de porties die zij krijgt zijn onvoorstelbaar klein. En dat op je ouwe dag in de Boskamp in Assen.
29 octobre 2023
Avis spontané
Réponse de apetito UK
Dear L. Drenth,
Thank you for providing your contact information though it appears your queries are for apetito.nl, the Netherlands apetito. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito.nl, in the Netherlands. For assistance, please contact apetito.nl on Trustpilot or please visit apetito.nl.
Kind Regards
Nakeeta
This response has been translated into Dutch via google translate. I apologise for any mistakes due to the translator.
Deze reactie is via google translate in het Nederlands vertaald. Mijn excuses voor eventuele fouten vanwege de vertaler.
Beste L. Drenth,
Bedankt voor het verstrekken van uw contactgegevens, hoewel het lijkt alsof uw vragen voor apetito.nl, Nederland apetito, zijn. Houd er rekening mee dat apetito UK alleen een service biedt binnen het Verenigd Koninkrijk en dat wij een ander bedrijf zijn dan apetito.nl in Nederland. Neem voor hulp contact op met apetito.nl op Trustpilot of ga naar apetito.nl.
Met vriendelijke groeten
Nakeeta
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