Bartosz from Kent has been very helpful. He continually kept in contact with me, and has assured me my magenta cartridge will arrive by noon today. He should be a valued member of your team, and in... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Netea Pop - superb customer service. I have always struggled with using the portal and she supported me throughout, made sure I had the full access I required and gave me clear instructions on what I... Voir plus
L'entreprise a répondu
I dealt with Yemi who was very helpful and quick in resolving the issues we were having with our on site printer. Great customer service and the issue was resolved quickly with no issues, very happy... Voir plus
L'entreprise a répondu
Apogee have always been a very helpful can do company and only a phonecall away with an issue. Paul Kempster is exceptional when dealing with office issues. Consumables and Waste bins are deliv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériel de bureau
- Service de cloud computing
- Entreprise de logiciels
- Fournisseur de logiciels
Informations provenant de diverses sources externes
Apogee is Europe’s largest multi-brand provider of print, document and process technology and outsource services.
Coordonnées de contact
Royaume-Uni
- www.apogeecorp.com
4,8
Excellent
469 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Colin
Colin always sorts out our issues. He is helpful, courteous, friendly, knowledgeable and certainly knows the machine inside and out. Thanks Colin
3 octobre 2024
Avis spontané
Réponse de Apogee Corporation
Hi Michelle, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Colin. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
All problems resolved in a timely manner
24 septembre 2024
Avis spontané
Réponse de Apogee Corporation
Hi James,
Thank you for leaving us a 5* review. We look forward to continuing to support you in the future.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Good service
Really cheerful and helpful member of staff from Apogee Corp. called Opeyemi.
Quick to solve any technical issues and alway goes out of his way to help the customer.
24 septembre 2024
Avis spontané
Réponse de Apogee Corporation
Hi James, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Yemi. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Excellent service
Paul Nichols was very helpful and informative and sorted the paper jam and recommended better quality paper which appears to have worked
19 septembre 2024
Avis spontané
Réponse de Apogee Corporation
Hi Janet, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Paul. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Great experiemnce
Norman John visited our location and supported us with sorting out our printer and was very approachable and polite with his service.
29 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Louis, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Norman. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
If i could have given a 0 star review i…
If i could have given a 0 star review i would have, as soon as i had placed m order the poor service started, to say over promised and under delivered is being generous, sadly the people who looked after my complaint and issue backed their salesman even though i had texts and emails contradicting the order.
4 septembre 2024
Avis spontané
Réponse de Apogee Corporation
Hi Michael, Thank you for leaving a review and I apologise for the experience you have received. To allow me to investigate further, please can you email us via customerexperience@apogeecorp.com with your account number, company name and contact details and I will do my upmost to resolve this for you.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
FANTASTIC
Andy is extremely personable, listens to customers needs and concerns and over all very knowledgeable.
21 août 2024
Avis spontané
Réponse de Apogee Corporation
Hi Laura, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Andy. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Very informative and helpful from Andy
Thanks to Andy Hinchliff for the visit today on behalf of Apogee. He was very informative and let me know about everything that Apogee has to offer.
He has also offered to help with a couple of questions I had regarding our new HP MFP
20 août 2024
Avis spontané
Réponse de Apogee Corporation
Hi Ben, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
Matt Walder
Matt Walder, always helpful and happy to help.
Very quick with responses and completing the job involved in a good timely manner.
12 août 2024
Avis spontané
Réponse de Apogee Corporation
Hi AT, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Matt the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
Very poorly organised
Very poorly organised, used generic consumables in many machines at the dismay of many to save costs. Couldnt supply consumables on time on many occasions. Often treated with contempt by their technicians, one was very rude and misogynistic to female staff members After many years we had to leave the company.
27 juillet 2024
Avis spontané
Réponse de Apogee Corporation
Hi Game-On,
Thank you for leaving your review. I'm sorry to hear about your experiences with Apogee. We pride ourselves on delivering excellent customer service and value for our customers.
I would like to take the opportunity to look into your concerns further. Please could you email us via customerexperience@apogeecorp.com and I will investigate and respond to the issues raised.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Daniel King was extremely helpful
Daniel King was extremely helpful. He was eager to help me providing frequent updates and only closed the job once I was happy. He is extremely professional and fixed my issue quickly and efficiently.
23 juillet 2024
Avis spontané
Réponse de Apogee Corporation
Hi Daniel, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Dan King the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
I find Apogee very helpful and…
I find Apogee very helpful and efficient to all issues that occur during work. Norman John especially is always going above and beyond to make sure we are well looked after.
I would recommend Apogee to any business and we are glad to be their customers.
16 juillet 2024
Avis spontané
Réponse de Apogee Corporation
Hi Tim, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Norman the great feedback.
Thanks again for taking the time to recommend us and we look forward to our continued partnership.
Sarah Uddin
Director of Customer Success & Experience
Jason Goss was fantastically helpful
Jason Goss was fantastically helpful, managed to get the issue resolved very quickly
15 juillet 2024
Avis spontané
Réponse de Apogee Corporation
Hi Andrew, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Jason the great feedback and so pleased he was able to resolve your issue so quickly, getting you back up and running.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
10/10
Our printer was broken all week and when I got in touch with Apogee, we were added to a technicians wait list and Jason G. was great he fixed it remotely and was all sorted within 5 minutes of him starting, thank you :)
28 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi E L , Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Jason the great feedback and so pleased he was able to resolve your issue so quickly, getting you back up and running.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
I very rarely leave reviews but Andy…
I very rarely leave reviews but Andy Hinchliff is a great account manager! We have struggled with a lot of issues recently like our high additional bills, unclear prints usage reports ,scans quality ,etc. However Andy has sorted everything ! On top of that he is just a really kind, funny and optimistic person!
26 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Kamila, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
Fast and efficient
Fast and efficient help for our never ending printer issues and thank you to Jason Goss for his patience with these issues.
19 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Sonal, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to pass your great feedback onto Jason.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Matt Wadler has delivered an excellent…
Matt Wadler has delivered an excellent service to the microbiology team at Salisbury by supplying us with printer capability to action critical patient results at last minute for our service users. He was expertly helpful in identifying solutions for us and was highly reactive to our needs as a department. A big thank you from the microbiology team at Salisbury!
18 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi James, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to pass your great feedback onto Matt, who continues provide an amazing service.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Great customer service
Member of staff I spoke to (Yemi Yusuf) was very polite and helpful and was able to organise what I required quickly and efficiently
14 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Caroline, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Yemi the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Very professional…!
I’ve always found Andy Hinchcliffe easy to deal with. Very professional and knowledgable regarding all information presented or any questions I have regarding my current or potential new projects/plans.
13 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi Matthew, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Matt is always helpful
Matt is always helpful, professional and friendly and addresses all our problems as they come up.
12 juin 2024
Avis spontané
Réponse de Apogee Corporation
Hi SD, Thanks so much for leaving feedback and giving us a 5* review. I would love to pass on the feedback to Matt and wondered if you had his last name or any other details. We look forward to hearing from you.
Thanks
Sarah Uddin
Director of Customer Success & Experience
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