Appliancentre Avis 

Professional and helpful! Happy with the washer-drier delivery and installation.

I ordered an item and was given a delivery date. I waited in and the item never arrived. When I contacted appliance centre it turns out they don’t have the item in stock. I now have no idea when I will receive the item.

Very good did have a couple of cancelled visits but very thorough

Great job! Very fast.

Unfortunately after arranging for soonest delivery (2 working days), the tumble dryer was delayed in being delivered to Appliancentre, so they weren’t able to deliver to me even after written confirmation of the delivery slot.

After 2 further working days beyond the original delivery date, I phoned to ask to cancel my order and for a refund.

Clearly this didn’t make the customer support person very happy because then they hung up on me. Nonetheless I hoped and expected the cancellation and refund would be processed and waited for an email to confirm as such.

When none was received after 2 further working days (and I’d checked my spam folder and also sent an email written request to cancel to which I received no email reply) I rang back yesterday morning and was told the cancellation was indeed processed and the same customer support individual insisted they sent the email to me themselves — so I asked for it to be resent.

When towards the working day I still hadn’t received anything, I rang back again to enquire — and they hung up on me again. Thinking that had been an innocent mistake, I rang back immediately and they picked up and hung up straight away.

When I tried to ring back again (this was all around 4 pm), no answer.

I’m very disappointed having paid for the tumble dryer up front and don’t think it’s too much to ask for written confirmation of the cancellation and pending refund.

On of the rudest companies I have ever spoken to. One person put the phone down when I started speaking and the next was really rude.

Great job. Timely delivery and installation. Would highly recommend

It was very good and quick delivery. Helpful and kind service

Washing machine ordered 7/2/25, paid for in full, not delivered on 11/2/25 as arranged, no communication to explain no-show or to re arrange. I phoned and rearranged delivery for 13/2. Again, no delivery and no phone call. When I phoned I was told I'm not the only customer with this problem so they didn't have time to ring me and would deliver on 17/2. I've asked for a refund instead. Update - 25/2/25 no refund received, bank fraud dept are chasing and I have reported to trading standards. A shame as I had good service when buying a dishwasher a few months before.

Excellent Service from Appliancentre – Highly Recommended!

I bought a Bosch hob from Appliancentre, and the entire experience was outstanding. From ordering to installation, everything was handled professionally and efficiently.The team was incredibly helpful and knowledgeable, answering all my questions and ensuring I chose the right hob for my needs. Their friendly and professional approach made the process seamless. Delivery was prompt and well-organized, with clear communication every step of the way. I was given a convenient time slot, and the team arrived exactly as promised. They handled the appliance with great care, which I really appreciated.The installer was fantastic—skilled, efficient, and meticulous. The hob was fitted perfectly, tested thoroughly, and they even took the time to explain its features. They left the space spotless, which was a great touch.
Overall, I couldn’t be more pleased with my purchase. Appliancentre’s excellent service, reliable delivery, and professional installation make them a top choice. I’ll definitely be shopping with them again!

Very efficient and punctual, the installers were very polite and helpful. Definitely recommend.

Terrible terrible service and a company that never answers its telephone number, does not do what it says its going to do, still has my money after 6 weeks after not fulfilling an order, does not apologise and hides behind a chat function.

Friendly and professional. Fitted on time.

Bab was very helpful in answering the questions I had, he clearly explained the options available to me, and gave very useful and informative advice about my oven repair.
I would highly recommend people use him if they have a any issues with their appliances

Mahmoud was very good and thorough in his job when he came to fit us new induction hob..

I recently purchased a dishwasher from Appliancentre, and I couldn’t be more pleased with the entire experience! From the moment I walked into the store, the team was incredibly friendly and welcoming. The seller who assisted me was knowledgeable, patient, and went above and beyond to help me find the perfect dishwasher for my needs and budget.

What really stood out to me was their exceptional customer service. They took the time to answer all my questions, explain the features of different models, and even offered helpful tips for long-term care of the appliance. There was no pressure to buy, just genuine care and guidance throughout the process.

The delivery and setup were also seamless, and the team made sure everything was working perfectly before they left. I truly felt valued as a customer, and I’m so happy with my new dishwasher!

If you’re looking for quality appliances and outstanding service, I highly recommend Appliancentre. They made the whole experience so easy and enjoyable.

I wish I had seen the google reviews for this company before I bought from them but they are hiding behind Euronics and using their reviews on their website.
I bought an oven online from ApplianceCentre on 5th January for delivery on 7th January.
I received no notification of dispatch or delivery so got in touch with Appliancecentre who said that delivery from Euronics had been delayed and it would be with me the following day.
The following day comes… nothing.
I call again and was told sorry it will be with you on Thursday or Friday.
Thursday and Friday come… nothing.
I call again…
It will be with you on Monday between 12-3pm
Monday 12-3 came and went. I used the instant messenger to ask where it was as the store would not answer the phone.
My message was read, then the chat was closed.
So, I requested a refund, no response.
The following day I used the messenger service again to request a refund and received a very short reply saying refund issued and then the chat was immediately shut down.
The shop will not answer the phone.
On 13th January I got a ‘credit memo’ stating that a refund would be processed within 5-7 business days.
It is now 23rd January and I have had no refund and no oven.
Feels like I have been totally scammed.
Reporting to Trading Standards and taking it up with Euronics.

No recommendations here.. AVOID!

Really poor service. Rude as well ! Paid £ 96.00 for a call out and do you think I can get an invoice for the call out. They just hang up when you call.. rude and wasteful. no customer service at all. Avoid at all costs.

Really helpful and efficient washing machine replacement. The guys did a great job even with my flat being on the top floor. Many thanks