Archers Sleepcentre Avis 15 335

Welcoming, friendly staff who are very knowledgeable about your products. They left us to look around and when appropriate approached asking if we would like help.
They were very informative about the products we were thinking about giving us all options available.
Once we made a choice the finances were fully explained and the best deal made available.
The procedure for paying was explained. Delivery procedure explained. A copy of the receipt given was double checked with myself and a delivery timeline given.
I was very impressed with the service given, probably why I returned.

You always think, when ordering online, that you are protected by consumer rights. Reader, I am here to warn you that this is not the case. Archers do not accept returns. Not even a credit card dispute was successful.

December 2025, my partner and I just moved in to a new house together and needed a new bed.

Dec 20, 2025: Order placed for a King Size bed frame (£518). The Birlea Halfden Grey Fabric Ottoman Bed Frame 5ft King Size.

Jan 7, 2026: Delivery & Assembly. We immediately report that the internal dimensions of the frame are unexpectedly larger than a standard King mattress (150cm x 200cm), leaving unsightly gaps. It looks awful.

Jan 8–14, 2026: The "Evidence" Loop. A week of back-and-forth where Archers demands specific "full-length" photos. We provide multiple photos and a Google Drive link showing the 7cm width gap and 6cm length gap.

Jan 13, 2026: The Excuse. Archers claims a 2cm–5cm gap is "normal" for ottomans to allow for bedding and lifting. They begin blaming our mattress for being a few centimeters short, rather than acknowledging the frame is oversized. The mattress is a perfect king size, as evidenced by our own pictures, plus I own another mattress by this company in double size and it is perfect for my other bed frame.

Jan 16–20, 2026: Lack of Communication. We are forced to chase them repeatedly for updates. All we want is to return the bed (we have kept the original box and packaging). We provide an ultimatum: resolve by Jan 23 or we will initiate a Section 75 chargeback.

Jan 21, 2026: The Final Refusal. Archers formally refuses the return. Their logic: the item is assembled and they deem it "within tolerance," despite our evidence that it doesn't fit a standard King mattress properly. This 'tolerance' clause is not listed anywhere on their website.

How could we have known the bed was not the right size without assembling it?

It has taken until now (May 2026) to get a resolution on this, because Archers refused to accept the return and denied the credit card chargeback, saying that our mattress is not king size (lol). My final option with Barclays and the Section 75 is to proceed with an independent furniture assessment report, which can cost hundreds of pounds. I won't be doing so, and since that was my final avenue of recourse, I am writing this negative review.

Note that this entire time (almost 6 months) we have been sleeping in the spare bedroom to keep the bed new and unused and ready to return. From reading prior reviews, I believe Archers knew this return would come to this, and knew that most consumers would not go as far as to get an independent assessment and report of their ordered furniture.

I implore you to read the other negative reviews of this company. All we wanted was to return this bed as it did not fit a king size mattress and was misrepresented online.

I always thought consumer rights were impervious, especially when ordering online with a credit card, but I have been shown otherwise with this experience. This has been an important and expensive lesson for me - learn from my mistakes and do not order from this company.

Really friendly, helpful staff. Lots of choice of different beds and mattresses with knowledgable staff to help with making the best decision.
Delivery within a few weeks.

This is the second time we ordered beds from archers. Both times then salesman and now manager Wesley has been absolutely wonderful in letting us choose right beds with budget in mind. He has an exceptional skills in keeping customer happy that pushes the sales through for the company. Thank you again & wish you have a successful future!

The bed we bought was shown in the showroom how easy it was to lift when it was delivered we could not lift it at all they ordered new mechanism and I still can’t lift it your after sales was absolutely awful

I spoke with Harry about a new mattress he was very polite and very helpful

Ordered a Julian Bowen bed during the early part of the week. I was told the bed would be delivered on 1 May. I took the day off work. The day before, I had my old bed frame disassembled and removed, expecting my new bed today. I got a call on 1 May from Archers telling me that they are unable to deliver my bed now and that it would have to be another day. But, they couldn’t say when; in other words, it was open-ended. Problem being for me, Archers had my money and were of the view; We’ve got your money now, so there’s no rush.
I’m absolutely disgusted with their service-or should I say, lack of it. Never again.

The gentleman who attended to myself was so kind in explaining to me about different types of mattresses and after testing a few I chose one which I felt very comfortable on.
Thank you Cairns 😊

I found my visit to Archers very pleasant and informative. Unfortunately, I may have to change the mattress as it seems to be too hard for me.

The lady assistant was very helpful and patient as I was suffering from Osteoporosis and took me ages to chose the correct mattress that suited

Brenda was very helpful

This is my second bed from Archers and received today the same mattress I previously had which is great.Very good value for quality and price plus free delivery.I only had one problem I purchased in store, but was getting delivered from the internet.Unfortunately they sent the email to the shop instead of myself.so did not know when they would be.

We were told everything to look for with our bed . Mr Galbraith made us feel very relaxed while talking to him

Andrew was brilliant helped me pick the right bed will definitely be back 👍

Attended at Archer’s Sleepcentre in Clydebank to buy a replacement double mattress. What we found was a modern, meticulously clean showroom, with a wide range of beds and mattresses. We were assisted by Douglas, an engaging, outgoing member of staff, who clearly knew the range very well, and had excellent product knowledge. Having asked a few questions as to our requirements, Douglas immediately directed us to two excellent mattresses, either of which would have been ideal for us. Having made our choice, we chatted over some accessories for our choice, and left the store very satisfied with an uncomplicated shopping experience.

Delivery of our mattress was very efficiently arranged, and was carried out within an acceptable timeframe by two skilled and personable staff.

All in all, Archers was the correct choice for our purchase. First class premises, friendly, professional staff and great product range.

Tom was excellent and very knowledgeable. He provided all of the information we required and made our decision very easy. Thanks Tom

The friendless and the knowledge of your Staff was excellent with no pressure felt at anytime .
Stuart Colquhoun was a pleasure to deal with .
Thank you.

My experience in the Hillington store was amazing, Tom was very knowledgeable and very patient helping me choose a new mattress and bed. Couldn’t be happier with the service we received and would recommend to anyone and everyone. Thanks again

Salesman was very hellpfull and pleasant made. It easy to decide on. The right bed .

Very welcoming and friendly staff