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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience overall. Ordered a pair of shoes and there was a small issue once they were delivered with the finishing. The team went above and beyond with great customer service, offerin... Voir plus

Noté 1 sur 5 étoiles

I'd love to write a positive review about the sneakers I ordered 13 months ago. Unfortunately, I haven't received them and as each day slips past with no communication from Archibald, I fear I'll nev... Voir plus

Noté 5 sur 5 étoiles

I’m not even sure how I found this incredible brand online but one thing lead to another and I’m so happy that I am a customer because of how excellent the ultralights are. I purchased them over a yea... Voir plus

Noté 4 sur 5 étoiles

Pros: - Glasses are beautiful - Better prices than high street - Customer service is stellar Cons: - Delivery time isn't ideal (8-10 working days) - 5-day deadline & then slapping a £17... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'accessoires de mode
  2. Magasin de literie
  3. Magasin de vêtements
  4. Magasin de plans de travail
  5. Grossiste en lunettes
  6. Magasin de chaussures

Informations provenant de diverses sources externes

Archibald London is a unique platform that makes the finest, most beautifully crafted products available directly to you without the excessive mark-ups of conventional luxury retailers.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

107 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

I've bought (and lost) countless pairs …

I've bought (and lost) countless pairs of premium sunglasses over the years and the quality of these is on par with any I have bought in the past. I usually opted for Cutler and Gross as my go to brand as I'm from London, but in Archibald I've now found a quality alternative available at a reasonable price.
The home try on kit arrived on time, I opted for the Ferguson in "Havana Brown" and I am very happy with the tortoise shell. The frame and lens both being "Made in Japan" reassure me they are built to last. I will be buying my next pair from Archibald when I inevitably lose these.

21 juin 2017
Avis spontané
Noté 5 sur 5 étoiles

After buying a pair of glasses from …

After buying a pair of glasses from Archibald a year ago, I fell in love with their products as not only was the quality amazing but they really captured that timeless elegance I look for in my purchases. I was really happy when I found out they were expanding their offering into cashmere essentials as they some of my favourites, can't really go wrong with one. I was impressed with the quality of the stole which I got and glad that I can finally purchase these types of products at the right price. Also, impeccable customer service!! Looking forward to seeing what they bring out next.

21 juin 2017
Avis spontané
Noté 5 sur 5 étoiles

Great company!

I bought a pair of sunglasses from Archibald a few months ago and I was very happy with the quality of the product and the customer service. More recently, I received a newsletter from the company saying that they started producing products other than eyewear, but based on the same philosophy (from what I understood, they promote ultra high-quality craftsmanship keeping the prices down by cutting out the middlemen) so I decided to browse the website again. I was really surprised by the new collections (cashmere products from Scotland and leather goods from Italy) and fell in love with the new "Phileas weekender". I'm currently saving money to buy it!

3 juin 2017
Avis spontané
Noté 1 sur 5 étoiles

I had a really negative experience with …

I had a really negative experience with Archibald. I ordered a few pairs of home try-on sunglasses, and was disappointed to see that none of the "dummy" lenses were tinted. I emailed them about my concern, and told them that even if the lenses were not real, they should at least be tinted if the customer has selected the sunglasses product. I received an extremely rude, typo-ridden response from the founder that was insulting and showed a serious lack of professional tact. Here's a quote from the email: " Some people look for the solution and others just want to ignore logic and reason. You seem to be the latter." He continued by calling me "rude" and "lacking common courtesy" because I gave them direct, honest feedback that wasn't what he wanted to hear. He then started grumbling about how he is "rolling out of bed" at 7:30 am to message me, and how I should be so grateful that he's even taking the time to do this. Never in my email did I mention it was urgent or that it required immediate attention. I was simply giving straightforward feedback, and the founder decided to become defensive and indignant for basically no reason. As a result, I will never be ordering from this brand, and would advise anyone to get glasses elsewhere.

2 juin 2017
Avis spontané
Noté 5 sur 5 étoiles

Archibald has the best built quality I …

Archibald has the best built quality I have ever seen in eyewear. I have owned my glasses for about two years and the glasses looks like the day I bought them. Very happy with their product. Only thing I can suggest is to have more wider glasses in the lineup. The only one that fit me is the Walsh 51. Other than that, Archibald is top notch! 👌

12 mai 2017
Avis spontané
Noté 5 sur 5 étoiles

High quality handmade frame and great price

The frames are handmade frames which have a totally different and very smooth handfeel compared to machine manufactured frames, the details such as the hinges are very tight, the edges align perfectly, all are signs the frame is very nicely done, the material is also very light and very comfortable to wear for an extended period of time, totally love the brand and its quality, to get this level of Japanese high quality handmade frame at the sub $200 price point is an absolutely great buy!

14 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

An amazing shopping experience!!!

Beautiful and quality product, personalised customer service ready to help and answer every question r e a l l y fast!! I love this brand and it deserves my loyalty when it comes to optics!!! I would definitely recommend it!

13 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

All good

Responsive, reliable service combined with a high quality product with distinctive design, and priced very competitively compared to local optics retail store. Have recommended it to a few friends.

24 novembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Excellent Product. Outstanding Service

I am not in the habit of reviewing products online but the service I have received from Archibald Optics warrants some praise. Not only is the business model incredibly convenient, but the product really is the best quality I have come across and the service is outstanding.

In an age where customer care can be taken for granted, Archibald Optics stands out from the crown offering a service worth its weight in gold.

8 septembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended, Excellent product and service

I was looking for eye glasses that I could keep on my pocket, I wanted something that was small and somewhat flexible. I found them at Archibald. There was a problem with shipping so I reached out to customer service. They were very responsive, helpful and apologetic. It did take some extra days to get to me, but I was always in contact with them and they kept me up to date.

2 mars 2016
Avis spontané
Noté 5 sur 5 étoiles

great quality and service

The glasses themselves are of amazing quality and were still less expensive than the ones I've gotten from optometrists. Not only that, they were excellent at replying to my emails quickly and they even sent me something extra for pointing out an error.

13 février 2016
Avis spontané
Noté 5 sur 5 étoiles

5 stars

I don't usually write reviews and when I do it is normally on Amazon to complain. The experience with Archibald was so perfect that I don't have anything to complain about so find myself in a rather odd position.

Beautiful product, easy to make an order, worth the wait.

30 septembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Great experience

Glasses are perfect, feel very sturdy and superb quality. Definitely recommend, very happy with my experience.

30 septembre 2015
Avis spontané
Noté 5 sur 5 étoiles

A lesson in eyewear and customer service

From my first communication regarding my in-home trial pairs to my final frames arriving at the office, Archibald Optics have never been short of outstanding. They aren't even meant to ship to Australia, yet here I am, in Australia, with a pair of their quality Japanese-made frames fitted with my perfect prescription, on my head as I write this.

They went out of their way to communicate with me when it was convenient to me, which at times was extremely early in the morning or late at night for them.

As for the frames? They are reassuringly sturdy, have a lovely sheen to them, and are flawlessly finished. They weren't cheap, but for the quality, they are remarkable value.

If you want value and quality with service to boot, you owe it to yourself to purchase from Archibald Optics.

13 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from start to finish

Found Archibald in various places on the internet and liked the story. Investigated and the glasses looked good. Sent many emails to clarify this and that. Always got prompt and helpful replies. Ordered 3 pairs and they turned up quickly, they are very good quality and I am very happy with them. I would order again from Archibald and can recommend them to you.

12 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Exactly what it says on the tin - bespoke quality, lower price

Was looking for a particular style of quality, glasses at a reasonable price. I knew what I wanted and didn't want to mess about trying on a million different marginally different glasses at extortionate prices. AO makes that possible. Online, Somme and excellent quality. No complaints here and will come back again as well as recommend to others.

12 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Nice

I found Archibald Optics through an article is the WSJ. Good experience, nice product, and I'm wearing the glasses now.

12 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Archyawesome!, I love my glasses,great workmanship.

From the beginning of the process to the end ( it does take awhile) but I expected this from the onset. I got a personal call when there was a question, which was much appreciated. Customer service was excellent as well as the price point, convenience, and ultimately the glasses where beautiful. The little extras were appreciated. Thank u for being a personable co.

21 août 2014
Avis spontané

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