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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience overall. Ordered a pair of shoes and there was a small issue once they were delivered with the finishing. The team went above and beyond with great customer service, offerin... Voir plus

Noté 1 sur 5 étoiles

I'd love to write a positive review about the sneakers I ordered 13 months ago. Unfortunately, I haven't received them and as each day slips past with no communication from Archibald, I fear I'll nev... Voir plus

Noté 5 sur 5 étoiles

I’m not even sure how I found this incredible brand online but one thing lead to another and I’m so happy that I am a customer because of how excellent the ultralights are. I purchased them over a yea... Voir plus

Noté 4 sur 5 étoiles

Pros: - Glasses are beautiful - Better prices than high street - Customer service is stellar Cons: - Delivery time isn't ideal (8-10 working days) - 5-day deadline & then slapping a £17... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'accessoires de mode
  2. Magasin de literie
  3. Magasin de vêtements
  4. Magasin de plans de travail
  5. Grossiste en lunettes
  6. Magasin de chaussures

Informations provenant de diverses sources externes

Archibald London is a unique platform that makes the finest, most beautifully crafted products available directly to you without the excessive mark-ups of conventional luxury retailers.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

107 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

Incredible lenses

Extremely happy and satisfied with the quality of the lenses from Archibald Optics. From beginning to end, I am completely satisfied with my experience. Highly recommended. No hassle, very easy process. Will definitely be a repeat customer.

21 août 2014
Avis spontané
Noté 5 sur 5 étoiles

Perfect first time experience

Archibald Optics provided me with my first pair of prescription glasses and I couldn't be more satisfied. The ability to try different frames at home and the ordering process once I received my prescription made things very easy and at my own speed. The quality of the glasses is fantastic. I have spent more money on sunglasses that were nowhere near the quality of what Archibald Optics offers.
I will definitely purchase my next pair from Archibald Optics, or maybe even a second pair sooner than that.

20 août 2014
Avis spontané
Noté 5 sur 5 étoiles

Beautiful glasses, great friendly customer service!

Really helpful people from end to end. It's so easy to do with the Try-at-Home pairs - I'd been avoiding sorting out my glasses for a long time, due to lack of time to get to an opticians! - this was easy and very efficient, with friendly staff there to answer all the questions I had. Tried on, chosen, ordered and had my glasses within two weeks and they are exactly what I was after. Would (and have!) recommend Archibald Optics to my friends. Thanks

4 août 2014
Avis spontané
Noté 5 sur 5 étoiles

Excellent and innovative service

A fantastic service that alleviates the pressure of trying and buying glasses in a physical store. The home try-on option is very quick and allowed me to get feedback from friends and family about the frames best suited to me. I would be happy to recommend AO to others - based on their strong focus on customer service and great product quality.

1 juillet 2014
Avis spontané
Noté 5 sur 5 étoiles

Lovely staff, beautiful products, far better than high street!!!

I was slightly dubious about ordering glasses online but not anymore! They are friendly, attentive and efficient. Highly recommended :-)

- Excellent craftsmanship (Japanese of course!)
- Brilliant customer service (the kind you don't get from high street!)
- Great price (more value for money!)
- Amazing delivery time (for being crafted & delivered from Japan!)

1 juillet 2014
Avis spontané
Noté 5 sur 5 étoiles

Outstanding, friendly and efficient.

This was the firs time I had ordered on line, in fact the optician that I have my eyes tested with told me it would be a mistake due to my prescription.

What nonsense. I tried on a pair at home, easily inputed my prescription and also followed th slink that was given to measure my eyes.

The e mails I received were friendly and prompt and kept me unto date with my order. They arrived within the stated time and were perfect. They were at least half the price I normally pay. I WILL be buying again.

29 juin 2014
Avis spontané
Noté 5 sur 5 étoiles

Great product, great service

Got a home trial kit, shipped quickly, easy no nonsense returns (prepaid). Glasses themselves are great quality, with some interesting designs. A little pricier than some, but I would say thats reflected in the quality of the product (feels robust), not money to have a brand name stamped on the side.

27 juin 2014
Avis spontané
Noté 5 sur 5 étoiles

Ruddy marvellous!

Firstly I was extremely happy with the try at home kit which was one of the main reasons why I went with Archibald Optics in the first place, and I did liaise with one of your team who kept me updated regularly on the whereabouts of my glasses.

Secondly I'm a bit of a sucker for some good packaging as I work in the Print and Design industry so when I received the box I was pretty chuffed with it!

Thirdly and most importantly the frames fit perfect and I will be buying some more from you guys as soon as payday comes around!

Thanks again

27 juin 2014
Avis spontané
Noté 3 sur 5 étoiles

Great product poor delivery time

Great glasses at a good price. Had them a month or two now and they seem sturdy and a good fit. Lovely design for the price.

The only issue I have is with the delivery time and process. My three try-on pairs were delayed. I got those, returned them and chose the ones I wanted. Then the order was delayed. In all, it took about 4 weeks to get the glasses when my expectation had been a week to ten days.

Overall I'm happy though since the product is good and competitively priced.

27 juin 2014
Avis spontané
Logo de Archibald London

Réponse de Archibald London

Hi Mark,

We hope you are well. We investigated your account as our customer service is of the utmost importance to us. I can see that your order was delivered within the 10-12 business day delivery time that we normally quote.
All customisations also takes place in Japan, as we do not sacrifice the quality for anything and hence the reason that the level of quality we offer is unparalleled.

With regards to your Home Try On Kit, these are normally dispatched the next working day or same day if order is made before 3pm. What had happened at the time of your order was an article in the Sunday Times depleted all Home Try On Stock and in response to this we had called in a further stock from Japan to use as Home Try On. This was done so we could still service orders, and all customers who had to wait a little time for their Home Try On Kit were informed about what was happening.

Ultimately, we try at every stage to be as transparent as possible with what is happening within Archibald Optics - and this means keeping customers in the loop at all stages during their order.

We apologise that you had a negative experience and do understand that one would like their product quickly - however the main delivery was in fact within time and if ever the situation arises where we are late, we would take the necessary compensation steps.

Thanks and Regards,

Dutch (Archibald Optics London)

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