Great experience overall. Ordered a pair of shoes and there was a small issue once they were delivered with the finishing. The team went above and beyond with great customer service, offerin... Voir plus
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Lisez les avis des autres
I'd love to write a positive review about the sneakers I ordered 13 months ago. Unfortunately, I haven't received them and as each day slips past with no communication from Archibald, I fear I'll nev... Voir plus
I’m not even sure how I found this incredible brand online but one thing lead to another and I’m so happy that I am a customer because of how excellent the ultralights are. I purchased them over a yea... Voir plus
Pros: - Glasses are beautiful - Better prices than high street - Customer service is stellar Cons: - Delivery time isn't ideal (8-10 working days) - 5-day deadline & then slapping a £17... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique d'accessoires de mode
- Magasin de literie
- Magasin de vêtements
- Magasin de plans de travail
- Grossiste en lunettes
- Magasin de chaussures
Informations provenant de diverses sources externes
Archibald London is a unique platform that makes the finest, most beautifully crafted products available directly to you without the excessive mark-ups of conventional luxury retailers.
Coordonnées de contact
8 Devonshire Square, EC2M 4PL, London, Royaume-Uni
- +44 330 223 0728
- info@archibaldlondon.com
- www.archibaldoptics.com
3,6
Moyen
107 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Stylish contemporary product at incredible price
This is a smart business. The process is well thought out and easy to use. And the product is staggerlingly well priced. I rarely write reviews. Even rarer to write good ones. But I really would recommend AO.
27 juin 2014
Avis spontané
Superlative customer service, superlative product.
Email contact and assistance over a bank holiday weekend, great specs at half high street prices, beautifully packaged. Zero complaints!
27 juin 2014
Avis spontané
Perfect.
1. Amazing price 2. Stunning quality 3. Thoughtful and patient customer service.
8 janvier 2014
Avis spontané
Fantastic concept, great looking glasses with competitive pricing
Had a great experience with Archibald Optics. I tried two home-trys before making a final decision and couldn't be happier with my choice. The frames are lightweight, the price was brilliant and the turn around for delivery was awesome. Customer Services were always on the ball and really helpful without being pushy.
Have recommended a number of friends
6 janvier 2014
Avis spontané
Awesome glasses, great customer service.
Pros:
- Glasses are beautiful
- Better prices than high street
- Customer service is stellar
Cons:
- Delivery time isn't ideal (8-10 working days)
- 5-day deadline & then slapping a £175 charge if the try-on kit isn't posted back on time is a bit jarring
7 octobre 2013
Avis spontané
Réponse de Archibald London
Dear Customer,
Thank you for your kind review and your business. Regarding the cons you mentioned we would like to inform you that our deliveries are customized from Japan and this contributes to the 8-10 day delivery time. It is a time sacrifice we decided to make to ensure our products receive the most attention and are made with highest quality material. To improve our transparency, we are developing an online system whereby customers will be able to track their order through each stage of the process, from order, to production, to delivery.
Regarding the Home Try On Kit, we technically provide a generous 28 days to our customers to try on pairs before ever charging for a non-returned kit. We also remind our customers via email twice, that the kit must be returned to avoid incurring charges. The five day deadline stated on our website is used to encourage turnaround, but in fact, we have had patrons keep the kit for up to a month with no hassle or charges. The initial deposit is in the form of a PRE-AUTHORISATION (much like hotels do for mini bars) and is never actually removed from ones account during this period.
Since we believe so much in the importance of your eyewear decisions, and our customers, we are always happy to accommodate customers for unique requests, and extended try on periods. A charge is NEVER taken until a personal investigation is carried out with one of our staff and the patron informed prior to us doing so. Thank you for your comment. We will make sure our rules are clearer stated on the website.
We also encourage our customers to contact us with any questions, concerns, or recommendations. We are a young fashion start up with open ears and appreciate your support! Thank you for your business. We look forward to serving you.
Best,
Archibald Optics
Breaking the stranglehold of the high street optician in the UK
Used the home try on service twice, as the eventual specs i ordered were not originally available. Had friendly emails over the delayed return of home try on pairs due to my throwing their packaging away in error. Easily sorted. The final pair are superbly made, and suit me. Will get another pair.
5 octobre 2013
Avis spontané
The quality of glasses was incredible, received lots of compliments!
I bought the Ayrton in Havana Brown and I've never received more compliments! I had them a few days and literally received three compliments on the rail and on my way to work. The Aryton has proved to be sophisticated, yet simple and stylish. It is fashion forward style and I love the classic British chic look and feel of them! I'm looking forward to ordering another pair with a different lens color as well.
27 septembre 2013
Avis spontané
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