The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Voir plus
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Lisez les avis des autres
I used the legal helpline for guidance regarding a complex tribunal and property dispute. The advisors I spoke with over two separate calls were professional, clear, and helped me understand the corre... Voir plus
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I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... Voir plus
L'entreprise a répondu
The form was quite complicated, given that my tenant hasn't paid the rent he contracted to pay. It seemed simple to me at the outset: has the tenant signed an agreement? Yes has he paid in accordance... Voir plus
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À propos de l'entreprise
À propos de Arc Legal Group
Écrit par l'entreprise
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Coordonnées de contact
Lodge Lane, CO4 5NE, Langham, Royaume-Uni
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Bien
2 k avis
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Réponse de Arc Legal Group
Dear Barry Evans,
We really appreciate your kind words and are delighted to hear that you found our advice clear and helpful.
Kind Regards,
Arc Legal Group
I got good advice but I'm still in the…
I got good advice but I'm still in the early part of the process so I can't give a full review
10 septembre 2026
Réponse de Arc Legal Group
Dear Henry,
We appreciate your feedback and understand you're early in the process. We hope you continue to be happy with the service moving forward.
Kind Regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear AK,
We're happy to hear that our advice was clear. We appreciate your positive feedback.
Kind Regards,
Arc Legal Group
I was very impressed the way my inquiry…
I was very impressed the way my inquiry was handheld with speed and efficiency,I was given useful information and I am very happy thank you
14 septembre 2026
Réponse de Arc Legal Group
Dear Mr David Richards,
We're so glad to hear that our team handled your inquiry with speed and efficiency, and that you found the information useful. Thank you for your kind words!
With kind regards
Arc Legal Group
Réponse de Arc Legal Group
Dear Customer
We're glad we could provide the support you needed. We appreciate your feedback.
Kind regards,
Arc Legal Group
No help what so ever
No help what so ever. Not willing to do anything , when people really need help.
9 septembre 2026
Réponse de Arc Legal Group
Dear Jwm,
We are truly sorry to hear that we were unable to provide the assistance you needed.
The legal helpline is in place to provide general legal advice, and advisors are unable to confirm whether a claim would be covered. They can indicate whether the type of legal action may be covered under the policy, however, it is only when a claim is submitted that an insurance assessment can take place.
Your concerns have been passed onto the legal helpline.
With kind regards
Arc Legal Group
Réponse de Arc Legal Group
Dear Miriam Said,
Thank you for your wonderful feedback. We are so pleased to hear that you found our assistance helpful and reassuring. We truly appreciate your kind words.
With kind regards
Arc Legal Group
Agent assistance: I was needing assistance filling out a…
I was needing assistance filling out a form, I had tried doing it myself but have a broken arm and when I managed to press wrong buttons and loose my saved info twice I asked for an agent to help me and she did, filled it in for me by writing down my answers, took some stress off me and I appreciated her help
11 septembre 2026
Réponse de Arc Legal Group
Dear Ms Landsborough,
We're so glad to hear our team was able to assist you with the form, especially given your broken arm. It's wonderful to know we could alleviate some stress and provide the help you needed. We appreciate you sharing your positive experience with us.
With kind regards
Arc Legal Group
Was shocked at not being provided with…
Was shocked at not being provided with any advice as told not in scope of policy. I thought we’d be able to ask about anything.
8 septembre 2026
Réponse de Arc Legal Group
Dear Steve Long,
The legal helpline is in place to provide general legal advice, and advisors are unable to confirm whether a claim would be covered. They can indicate whether the type of legal action may be covered under the policy, however, it is only when a claim is submitted that an insurance assessment can take place.
Your concerns have been passed onto the legal helpline.
With kind regards
Arc Legal Group
Réponse de Arc Legal Group
Dear Kevin,
We're happy to hear that our explanation of the process was clear and helpful. We appreciate your positive feedback.
With kind regards
Arc Legal Group
Waste of time.
Waited weeks to be contacted only to be told they can't help us despite having a huge 3-year evidence trail against our landlord. What do I pay my insurance for in the first place? Won't be continuing.
12 août 2026
Réponse de Arc Legal Group
Dear Jonathan White,
We are truly sorry to hear about your frustrating experience and the delay you encountered.
We have noted your complaint and we will contact you shortly in regards to addressing your concerns.
With kind regards
Arc Legal Group
Réponse de Arc Legal Group
Dear M McGuigan,
We're so glad we could make the process easy for you, especially if you were feeling nervous. Thank you for sharing your positive experience with us.
With kind regards
Arc Legal Group
Amazing support
10 septembre 2026
Réponse de Arc Legal Group
Dear Cal
We're glad we could provide the support you needed. We appreciate your feedback.
Kind regards,
Arc Legal Group
Thank you Morgan
Morgan was very thorough and knowledgeable. He gave me time to explain my situation and I am so grateful for his time and patience. I feel reassured about how to proceed with my case and what I need to do next.
10 septembre 2026
Réponse de Arc Legal Group
Dear customer MC,
Thank you for your wonderful feedback. We are so pleased to hear that our colleague was able to provide you with such thorough and reassuring assistance for your case.
With kind regards
Arc Legal Group
Prompt and clear initial guidance
I used the legal helpline for guidance regarding a complex tribunal and property dispute. The advisors I spoke with over two separate calls were professional, clear, and helped me understand the correct process to initiate my legal expenses claim. The phone line was responsive and provided the clarity I needed at an early stage.
5 septembre 2026
Réponse de Arc Legal Group
Dear Customer,
We are pleased to hear that our legal helpline provided you with clear guidance and helped you understand the process for your legal expenses claim. Thank you for sharing your positive experience with us.
With kind regards,
Arc Legal Group
Exceptional service from James
James was genuinely one of the most helpful people involved throughout my legal expenses claim.
The matter itself became very frustrating and prolonged, but James was always clear, responsive and willing to help. He regularly chased the solicitors acting on my behalf, explained what was happening with funding, and gave me much better visibility of the position when communication elsewhere was poor.
What I appreciated most was that he actually took the time to listen and properly understand what was happening rather than just giving generic responses. Whenever I contacted him, I felt that he genuinely tried to move things forward and get answers for me.
My underlying dispute has now been resolved successfully, and although I ultimately had to take matters forward myself, I wanted to make clear that my experience with James personally was very positive.
Thank you again for all your help throughout the process — it was genuinely appreciated.
2 juillet 2026
Avis spontané
Réponse de Arc Legal Group
Dear Stephen ,
We are pleased to hear about your very positive experience with our team member during what sounds like a challenging and extended legal process. It is rewarding to know that our efforts to provide clear communication, responsiveness, and genuine support made a significant difference for you. We understand how frustrating such situations can become, and we are glad that we could offer clarity and progress when it was most needed. Your feedback highlights exactly what we aim for in our service, and we appreciate you taking the time to share it.
With kind regards,
Arc Legal Group
they gave me the information i needed
2 septembre 2026
Réponse de Arc Legal Group
Dear customer,
We're glad we could provide the information you needed. We appreciate your feedback.
Kind regards,
Arc Legal Group
Took far too long to get through to…
Took far too long to get through to someone as was sent in circles at the insurance company and Arc. When I finally did, I was given an appointment at 10-11am the following day for someone to call me and waited at home for the call. I did receive a call but at 12:57pm. No apology for the wait and felt that the call was anything but helpful as it was started with a statement about only taking forward cases if there was a 51% chance of winning. This and the following conversation which seemed to be saying everything is hard to deal with was far from being 'reassuring, helpful and practical by providing you with the legal options and services available to you in relation to your query.' I was then told to submit a claim and it would be assessed to determine if it would be dealt with. I was also told I would be sent something attached to an email. The email arrived with nothing attached meaning another contact will have to be made. I hope the third contact is better than the first two. I'm not holding my breath.
5 septembre 2026
Réponse de Arc Legal Group
Dear Lynne,
We appreciate you sharing your experience and feedback with us. We are truly sorry to hear about the difficulties you encountered.
I hope you are in receipt of the claim form but please get in touch with our helpline by phone, if not.
Arc Legal Group
I believed it is a Lega Advise
I believed it is a Lega Advise, however I did not have much, the person, with all due respect was young, and clearly just pushed me towards connecting to a family lawyer, and did not have had many of the questions I have done, which in that regard I received more clarifications via online and AI, than the short time call I had with her. It felt she was all the time pushing me to end the call as she did not know anything, or not much.
I would expect a bit more of something that is called "Legal Advice", paid for, as I haven't had that a d the only certain advice was to hire a family lawyer.
Best,
GB
5 septembre 2026
Réponse de Arc Legal Group
Dear Mr Bordin,
We appreciate you sharing your feedback regarding your recent experience. We are sorry to hear that the consultation did not meet your expectations for comprehensive legal advice.
We understand your frustration, unfortunately your claim is not covered by the Legal Expenses Insurance policy. In this circumstances it would be appropriate for you to seek independent legal support as you were advised.
Arc Legal Group
I have public liability and it stated…
I have public liability and it stated in the policy schedule I was covered for legal costs and defence cover (14 years I’ve believed this!), only to be told by the case manager that I wasn’t covered?!
Avoid this company
Still have no idea what I’m covered for and I have asked and sent emails.
Found case handler very rude and moody with no good customer service skills at all, Thomas
31 août 2026
Avis spontané
Réponse de Arc Legal Group
Dear Louise,
We are truly sorry to hear about your frustrating experience and the confusion regarding your policy coverage.
I haven't been able to locate your claim file so if you wish to formally raise your concerns please get in touch with us at customerservice@arclegal.co.uk.
Arc Legal Group
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