Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Voir plus
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Lisez les avis des autres
The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Voir plus
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Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Voir plus
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I used the legal helpline for guidance regarding a complex tribunal and property dispute. The advisors I spoke with over two separate calls were professional, clear, and helped me understand the corre... Voir plus
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À propos de l'entreprise
À propos de Arc Legal Group
Écrit par l'entreprise
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Coordonnées de contact
Lodge Lane, CO4 5NE, Langham, Royaume-Uni
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
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I believed it is a Lega Advise
I believed it is a Lega Advise, however I did not have much, the person, with all due respect was young, and clearly just pushed me towards connecting to a family lawyer, and did not have had many of the questions I have done, which in that regard I received more clarifications via online and AI, than the short time call I had with her. It felt she was all the time pushing me to end the call as she did not know anything, or not much.
I would expect a bit more of something that is called "Legal Advice", paid for, as I haven't had that a d the only certain advice was to hire a family lawyer.
Best,
GB
5 septembre 2026
Réponse de Arc Legal Group
Dear Mr Bordin,
We appreciate you sharing your feedback regarding your recent experience. We are sorry to hear that the consultation did not meet your expectations for comprehensive legal advice.
We understand your frustration, unfortunately your claim is not covered by the Legal Expenses Insurance policy. In this circumstances it would be appropriate for you to seek independent legal support as you were advised.
Arc Legal Group
I have public liability and it stated…
I have public liability and it stated in the policy schedule I was covered for legal costs and defence cover (14 years I’ve believed this!), only to be told by the case manager that I wasn’t covered?!
Avoid this company
Still have no idea what I’m covered for and I have asked and sent emails.
Found case handler very rude and moody with no good customer service skills at all, Thomas
31 août 2026
Avis spontané
Réponse de Arc Legal Group
Dear Louise,
We are truly sorry to hear about your frustrating experience and the confusion regarding your policy coverage.
I haven't been able to locate your claim file so if you wish to formally raise your concerns please get in touch with us at customerservice@arclegal.co.uk.
Arc Legal Group
Tried to input to your portal
Tried to input to your portal, could not see how to upload my insurance policy( using and I-Pad). You have my company and policy No. Put on hold , when I tried to reconnect I was asked for an internet coding??????. You haven’t given me one?? I will try again but feel like the system is a barrier to the customer.
4 septembre 2026
Réponse de Arc Legal Group
Hi David
Sorry to hear you're having issues with the system, Give our Team a call and we will be happy to provide guidance where possible.
Arc Legal Group
Shaney was meant to send me a claim…
Shaney was meant to send me a claim form yesterday but never did. Have can you forget something so important. Very irresponsible and unprofessional. Have they any legal experience at all.
E. Bonito
3 septembre 2026
Réponse de Arc Legal Group
Hi,
We understand the importance of timely communication and regret any inconvenience this has caused. Records show this was issued but it may be that we have some incorrect information. If you still are not in receipt of the Claim Form please give our team a call via the Helpline.
Arc Legal Group
Réponse de Arc Legal Group
Dear Kevin,
We are so pleased to hear that you felt listened to and found our call helpful. Thank you for your positive feedback!
Arc Legal Group
I received a great service
I received a great service. With the information provided by Brooke my issue has been fully resolved.
Step by step instructions given. Who to contact. How to word my correspondence. Fabulous service. Thank you
4 septembre 2026
Avis spontané
Réponse de Arc Legal Group
Dear Angela,
Thank you for your wonderful feedback! We are so pleased to hear that the assistance provided fully resolved your issue and that the step-by-step guidance was helpful.
Kind regards,
Arc Legal Group
Professional Service
I was listened to. I asked lots of questions & got thorough answers. The process was explained to me about what will happen next. All very timely & the lady was very professional & polite. Thank you.
2 septembre 2026
Réponse de Arc Legal Group
Dear Miss Castley,
We are delighted to hear about your positive experience and that you received thorough answers to your questions. It's wonderful to know that the process was clearly explained and handled professionally. Thank you for sharing your 5-star review!
Kind regards,
Arc Legal Group
Really understanding adviser
Really understanding adviser. Gave clear advice about next steps.
3 septembre 2026
Réponse de Arc Legal Group
Dear Emma,
Thank you for your wonderful feedback. We are so pleased to hear that our adviser was helpful and provided clear guidance for your next steps.
Kind regards,
Arc Legal Group
Absolutely awful
Absolutely awful! Will delay, delay and delay processing a claim and use every excuse under the sun to avoid approval. They try to wear you down. Totally dishonest shocking service. Taken my complaint to FCA, Ombudsman, BBC Watchdog and Martin Lewis. Make sure your insurance provider outsources the legal expenses to a company that us qualified
3 septembre 2026
Avis spontané
Réponse de Arc Legal Group
Dear Customer,
Thank you for sharing your feedback. I am sorry to hear about your negative experience and the frustration you've encountered with your claim. I understand your concerns and regret that our service has fallen short of your expectations.
Kind regards,
Arc Legal Group
Very helpful.
2 septembre 2026
Réponse de Arc Legal Group
Dear Mr West,
Thank you for taking the time to leave your feedback. We are pleased you found our service helpful.
With kind regards,
Arc Legal Group
I had the assurance I needed.
25 août 2026
Réponse de Arc Legal Group
Dear Belinda,
We are glad we could provide you with the assurance you needed. Your positive feedback is much appreciated.
With kind regards,
Arc Legal Group
Friendly & understanding
Friendly and beautifully understanding legal people asking the right questions and leaving you with good steps to follow.
28 août 2026
Réponse de Arc Legal Group
Dear Customer,
Thank you for your wonderful feedback. We are pleased to hear that our team was helpful and provided clear guidance for your next steps.
With kind regards,
Arc Legal Group
No experience as yet…
slow to respond on initial contact...no other experience to report - m
Update my misunderstanding its 5 working days to respond
Suggestion:
It would be helpful to get a call briefly saying my case is received and being processed...automated emails are of little confort under stressed situations.
24 août 2026
Réponse de Arc Legal Group
Dear Mr Hayward,
We appreciate you sharing your experience regarding our response time. We understand that waiting can be frustrating.
We endeavour where possible to respond within 5 working days. Sometimes the wait can be a little longer if we're addressing a complex legal query but we will always try our best to keep you in the loop.
Arc Legal Group
Réponse de Arc Legal Group
We appreciate your feedback. Thank you!
Arc Legal Group
The form was quite complicated
The form was quite complicated, given that my tenant hasn't paid the rent he contracted to pay. It seemed simple to me at the outset: has the tenant signed an agreement? Yes has he paid in accordance? No. Insurance covers the legal costs.
24 août 2026
Réponse de Arc Legal Group
Dear Mr Millichap,
We appreciate your feedback. We understand that such circumstances can be frustrating, and we are always looking for ways to simplify our processes. Your insights help us improve.
Arc Legal Group
Took time to really try and help
Took time to really try and help and were most helpful despite me being a lawyer myself but not in property
28 août 2026
Réponse de Arc Legal Group
Dear Claire- Emily
We're truly glad we could provide such helpful assistance, even with your legal background. Your kind words mean a lot to us.
Arc Legal Group
4 weeks ago and they still havent got…
4 weeks ago and they still havent got back to me. Happy to take the money though!
24 juillet 2026
Réponse de Arc Legal Group
Hi Shelley
Sorry you haven't heard from us, notes suggest that the Team tried to reach out. Please get in touch via the Legal Helpline and our Team will be happy to pick up with you at your convenience.
Arc Legal Group
very quick and helpful
31 août 2026
Réponse de Arc Legal Group
Dear Trevor Jones,
We're so glad we could be quick and helpful for you! We truly appreciate your positive feedback.
Arc Legal Group
I really appreciated their support
I really appreciated their support, you have provided well knowledge, useful information and i really need further information if i use your services through my swiftcover insurance, I need to confirm how much the total cost
Thanks
21 août 2026
Réponse de Arc Legal Group
Dear Kuldeep
We are delighted to hear that you found our support and information helpful. We understand you have further questions so please stay in touch.
Arc Legal Group
Really helpful
26 août 2026
Réponse de Arc Legal Group
Thank you for your lovely feedback, so glad we were able to help.
Kind Regards
Arc Legal Group
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