Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Voir plus
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Lisez les avis des autres
The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Voir plus
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you gave advice i needed to deal with the problem with barnsley council, it seems they do not want to change this situation may need leagal intervention.
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Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Voir plus
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À propos de l'entreprise
À propos de Arc Legal Group
Écrit par l'entreprise
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Coordonnées de contact
Lodge Lane, CO4 5NE, Langham, Royaume-Uni
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Bien
2 k avis
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To listen to us and be able to help us on what we are asking about
The customer service on the telephone was the only service was good the man I was speaking to could have given a bit more information to me as I have had scammers and also commenting fraud on my phone and fretting me on the mobile but not getting anywhere I pay for legal advice but did not get any I pay alot out to Halifax and have had policies with them for many years so it is not your side the Halifax should get their act together so that's is it
14 juillet 2026
Réponse de Arc Legal Group
Dear Ms Robinson,
We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the lack of detailed information and the issues you've faced with scams and fraud and we are sorry to hear the service did not meet the expected standard.
If you would like us to look into your concerns further, please could you contact us at the email: customerservice@arclegal.co.uk and confirm whether you wish to submit a complaint?
Kind regards,
Arc Legal Group
The lady I spoke with was very helpful
The lady I spoke with was very helpful, I gave her an overview of the issue I needed help with and she said it sound like I had a case and she'd send me a link to upload all my details and supporting documents.
13 juillet 2026
Avis spontané
Réponse de Arc Legal Group
Dear Ruth,
Thank you for your wonderful feedback. We are delighted to hear that our colleague was helpful and provided clear guidance on how to proceed with your case.
Arc Legal Group
Got no legal advice given- told to…
Got no legal advice given- told to fill in insurance assessment form first before they give me any legal guide 🤷🏼♀️ doesn’t help me now , it’s changed for the worse, I’m paying for legal advice that I may not get if there isn’t over 51% fir them to win. Their so called legal person said the same terms and conditions five times over - that I am already familiar with, wasting my time and talking over me, quite rude
21 juillet 2026
Réponse de Arc Legal Group
Dear Tracie,
We are sorry to hear you remain frustrated with the process, we have located your file and have raised a complaint given your expression of dissatisfaction. Our customer service team should be in contact within five working days.
Kind regards,
Arc Legal Group
No help whatsoever .
A simple case of being defrauded by a car dealership and you could not help, especially considering I paid extra on my Tesco car insurance for legal help and advice .
30 juin 2026
Réponse de Arc Legal Group
Dear Mr Blundell,
We are truly sorry to hear about your frustrating experience with the car dealership and the legal assistance. We have located your file and have raised a complaint given your expression of dissatisfaction, our customer service team shall be in touch within five working days.
Kind regards,
Arc Legal Group
Lady was informative and really helpful…
Lady was informative and really helpful and made the next steps clear.
18 juillet 2026
Réponse de Arc Legal Group
Dear Trish Boot,
Thank you for taking the time to share your positive experience. We are delighted to hear that our colleague was informative and helpful.
Kind Regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Hazel Genavieve,
I'm truly sorry your experience was so disappointing. I have located your file and have raised a complaint. Our Customer Relations Team will be in touch in the next 5 working days.
Kind Regards,
Arc Legal Group
Réponse de Arc Legal Group
Hello Susan,
Thank you for your wonderful feedback. We are delighted to hear that our advisor was able to provide clear and understandable advice, making your experience a positive one.
Arc Legal Group
Réponse de Arc Legal Group
Dear Ms Jacobs,
Thank you for your wonderful feedback. We are so pleased to hear that you had such a positive experience with our team member.
Arc Legal Group
It’s early stages yet but so far the…
It’s early stages yet but so far the advice and response has been 10/10
13 juillet 2026
Réponse de Arc Legal Group
Dear Nikki,
We're so happy to hear our advice and response have been excellent so far. We appreciate your kind words!
Arc Legal Group
Telephone employment advice …
Someone called me a day later follow my original call and then when I arrange for a call back to be rescheduled they called over an hour later than the time arranged. I was confused by what the person was advising me.
17 juillet 2026
Réponse de Arc Legal Group
Hi NT,
Sometimes our Advisers can get waylaid on previous calls but we appreciate your time is important and we sincerely apologise for the significant delay in our call back,
Call notes suggest you have been advised to continue your current consultation process for now. You can engage us later once the results of that are known, so we can assess your policy cover and advise what support we may offer.
However if you feel that any of the details remain confusing you are always welcome to engage our Legal Helpline at anytime that's convenient to you.
Arc Legal Group
I haven't started process yet therefore…
I haven't started process yet therefore unable to give an opinion however I received email promptly following initial phone conversation.
It would be so useful to have a choice about how process is done i.e either on line or paper based postal service.
17 juillet 2026
Réponse de Arc Legal Group
Dear Lorraine Lowry,
Thank you for taking the time to provide your feedback.
We understand your suggestion about having the option to choose between online and paper-based processes. If you are unable to use, or are experiencing difficulties with, our online service, please contact us at customerservice@arclegal.co.uk. We can then arrange for a claim form to be sent to you either by post or by email, depending on your preference.
Kind regards,
Arc Legal Group
Good professional support
The sense that you wanted to help rather than the all to familiar negative undertone
Excellent customer service
16 juillet 2026
Réponse de Arc Legal Group
Dear Mr Flinders,
Thank you for your kind words. We are so pleased to hear that you had such a positive experience.
Kind regards,
Arc Legal Group
Rubbish company never get back to you…
Rubbish company never get back to you broken 5 day promise by weeks !
24 juin 2026
Réponse de Arc Legal Group
Dear Miss Johnson,
We are truly sorry to hear about the significant delay you've experienced and the lack of communication. We understand your frustration and are actively looking into why our promised timeframe was not met. We are committed to improving our response times.
To enable us to assist you further, please contact us via email at: customerservice@arclegal.co.uk to allow us to look into your concerns.
Kind regards,
Arc Legal Group
Missed et1 deadlines
Review: My Experience with ACA Arc Legal
I want to share my experience so others going through a similar process know what to watch for.
After raising my case through ACAS early conciliation and tesco home my insurance...
, I was referred to Arc Legal. In my experience, communication was a real problem — deadlines were repeatedly missed on their end, and when I ended up two days past a deadline myself, there was no accountability or ownership taken by my case handler, Tom
..apparently the ONLy claims manager
This left me in a difficult position, with an important employment tribunal deadline hanging in the balance, at a time when I badly needed clear guidance and reliable follow-through.
My honest concern, based on this experience, is that people referred through tesco insurance..to partner firms may end up with under-resourced representation, and can be left in limbo at exactly the moment they need timely support the most. If you're going through ACAS conciliation, I'd encourage you to stay on top of every deadline yourself and not assume the firm you're referred to will chase things for you.
I have emailed you case details and all you is cover up here...ridiculous and apalling staff
8 juillet 2026
Avis spontané
Réponse de Arc Legal Group
Dear Mr Ako,
We appreciate you taking the time to share your detailed feedback regarding your experience with the legal referral process. We are truly sorry to learn that the communication and follow-through you received did not meet your expectations, especially during such a critical time with an employment tribunal deadline approaching.
We have requested further information from you to enable us to identify your claim.
Kind regards,
Arc Legal Group
They have time to explain things to…
They have time to explain things to you, don’t rush you, polite
13 juillet 2026
Réponse de Arc Legal Group
Dear Bernice,
Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience with our team.
Kind regards,
Arc Legal Group
Was very careful to understand and…
Was very careful to understand and ensure my questions were answered.
15 juillet 2026
Réponse de Arc Legal Group
Dear Mr Hudson,
Thank you for your positive feedback. We are so pleased to hear that we were able to address all of your questions thoroughly and carefully.
Kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Customer,
We're so glad to hear that our advice is helping you make informed decisions. Thank you for your kind words.
Kind regards,
Arc Legal Group
Professional response from ARC Legal
Professional response from the legal advisor. Due to hearing problems, I couldn’t follow all the details, so having the option to receive advice by email would be greatly appreciated.
26 juin 2026
Réponse de Arc Legal Group
Dear Mr Lambrou,
Thank you for your feedback. We're glad to hear that you found the advice provided by our legal advisor professional. While we understand the benefits of receiving advice in writing, our legal advice helpline is only able to provide legal guidance over the telephone and cannot issue written legal advice.
Kind regards,
Arc Legal Group
Insurance cover limited
13 juillet 2026
Réponse de Arc Legal Group
Dear Customer,
Thank you for taking the time to leave a review, your feedback is important to us.
As with any insurance, cover is limited and there are always policy terms & conditions which would need to be adhered to prior to a claim being accepted.
Kind regards,
Arc Legal Group
Brilliant service
Harry was brilliant explaining everything I needed to know. Very helpful. It’s lovely to hear somebody so polite couple weeks ago. fantastic service.
14 juillet 2026
Réponse de Arc Legal Group
Dear Dee,
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that our service was fantastic and helpful.
Kind regards,
Arc Legal Group
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