Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Voir plus
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The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Voir plus
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you gave advice i needed to deal with the problem with barnsley council, it seems they do not want to change this situation may need leagal intervention.
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Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Voir plus
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À propos de l'entreprise
À propos de Arc Legal Group
Écrit par l'entreprise
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Coordonnées de contact
Lodge Lane, CO4 5NE, Langham, Royaume-Uni
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
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Réponse de Arc Legal Group
Dear Ms Holmes
Thank you for your lovely feedback.
Kind regards,
Customer Relations
We are going through an incredibly…
We are going through an incredibly stressful time. Submitted claims form in respect of legal expenses insurance almost a month ago. Delay after delay. Assessor rude and accusational. Trying to create a problem concerning a "class action" which does NOT exist. Incredibly ignorant during telephone call. Delay due to 2 Assessors off on their holidays whilst we are unnecessarily stressed out with the whole situation. Escalated to complaints and broken promises. Have now referred back to AVIVA as a formal complaint. Next step Ombudsman. Very very unhappy. Awful Company to deal with.
UPDATE - STILL NO RESPONSE DESPITE "PROMISE" BELOW - OMBUDSMAN NEXT - TERRIBLE COMPANY TO DEAL WITH
1 juillet 2026
Avis spontané
Réponse de Arc Legal Group
Dear Michelle Dolan,
I am very sorry to hear of the significant stress and frustration you are facing.
I have escalated the matter to the Claims Team for urgent review. Customer Relations will be in touch regarding your complaint.
Kind regards
Customer Relations
Great advice and very professional
28 juillet 2026
Réponse de Arc Legal Group
Dear Customer
Thank you for your wonderful feedback. We are delighted to hear that you found our advice helpful and our service professional. We appreciate you taking the time to share your positive experience.
Kind regards
Customer Relations
Not very helpful at all.
10 juillet 2026
Réponse de Arc Legal Group
Dear Mr Mark,
We are sorry to hear that your experience was not helpful. We appreciate you taking the time to share your feedback with us. We are always looking for ways to improve our services.
Kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Ms Dunn,
Thank you for your positive feedback. We are delighted to hear that you received helpful guidance and were directed to where you needed to be.
Kind regards,
Arc Legal Group
Rang back quickly
Rang back quickly, listened and then responded with helpful advice. Calm and considered.
24 juillet 2026
Réponse de Arc Legal Group
Dear Ms Green,
We're so glad we could provide you with helpful, calm, and considered advice. We appreciate your positive feedback!
Kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Ms Wilson,
Thank you for your wonderful feedback. We are so pleased to hear that our staff was helpful and responsive.
Kind regards,
Arc Legal Group
Too computer generated! Not personable
Not impressed that you have to fill in so much information on line before you can speak to someone.
27 juillet 2026
Réponse de Arc Legal Group
Dear Ms Fancourt,
We appreciate your feedback regarding our online process. We are actively reviewing our procedures to improve the customer experience.
Kind regards,
Arc Legal Group
Fast response
Fast response, great knowledge and shared it in laymen’s terms which was super helpful.
26 juillet 2026
Réponse de Arc Legal Group
Dear Madeline,
Thank you for your wonderful 5-star review. We are so pleased to hear that our team's clear and prompt communication was helpful to you.
Arc Legal Group
Arc legal were attentive to my legal…
Arc legal were attentive to my legal query and gave out good advice. Phone calls are always returned promptly with friendly staff. I’ve had to return for further help and they’ve been assisting me in this process , explaining in detail of the legal side.
24 juillet 2026
Réponse de Arc Legal Group
Dear Cheryl,
Thank you for your wonderful feedback. We are delighted to hear that our team were attentive to your legal query and provided excellent advice. We're glad we could assist you thoroughly.
Arc Legal Group
I am hard of hearing and speech was…
I am hard of hearing and speech was slowed and clarified when I requested it
24 juillet 2026
Réponse de Arc Legal Group
Miss Payne,
We're happy to hear that our team provided the clear communication you requested. We appreciate your positive feedback.
Arc Legal Group
Réponse de Arc Legal Group
Dear Ca 1
Thank you for your 5 * review and we're so happy we were able to provide clear legal advice.
Arc Legal Group
So far they have been very helpful
So far they have been very helpful. The online form is not straightforward to fill in though.
23 juillet 2026
Réponse de Arc Legal Group
Dear DDL,
We appreciate your feedback and are glad we could be helpful. We appreciate filing out forms, is never fun, but if we can offer any support in that regard- do let us know. Thank you for a lovely review of our services.
Arc Legal Group
Professionalism and speed of…
Professionalism and speed of understanding and a helpful and practical advice.
22 juillet 2026
Réponse de Arc Legal Group
Dear Ed,
We are so pleased to hear that you found our advice helpful and practical. Thank you for sharing your positive experience with us.
Kind regards,
Arc Legal Group
The link to make claim does not work…
The link to make claim does not work and sent email and then get another email with another email link
19 juillet 2026
Réponse de Arc Legal Group
Dear Ms Gordon,
We are sorry to hear that you experienced difficulties accessing the online link.
I note that you were previously offered the option of receiving the claim form by either email or post should the issue persist. This option remains available, and if you would like us to arrange this, please contact us at customerservice@arclegal.co.uk, and we will be happy to send the claim form to you in your preferred format.
Kind regards,
Arc Legal Group
Excellent Service
Helpful staff on the phone, straightforward form to be filled out and submitted
23 juillet 2026
Réponse de Arc Legal Group
Dear Mr Hamza,
We are delighted to hear that you found our staff helpful and the process of filling out the form straightforward. Thank you for your positive feedback.
Kind regards,
Arc Legal Group
Prompt call back and accurate advice.
I received a prompt call back and fast accurate advice specific to what was a fairly complicated breach of contract issue.
22 juillet 2026
Réponse de Arc Legal Group
Dear Mr Anthony,
Thank you for your wonderful feedback. We are delighted to hear that you received prompt and accurate advice regarding your complicated issue. We appreciate you taking the time to share your positive experience.
Kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear John,
We are so glad our explanations were clear and helpful. We appreciate your kind words!
Kind regards,
Arc Legal Group
So quick and easy to use.
So quick and easy to use.
Advice given and initiated within hours.
Highly recommend
19 juillet 2026
Réponse de Arc Legal Group
Dear Pat,
We are delighted to hear that you found our service quick and easy to use, and that you received advice so promptly. Thank you for your high recommendation.
Kind regards,
Arc Legal Group
Listened and questioned any details…
Listened and questioned any details they were unsure of. Had empathy and are helping me navigate an extremely difficult time.
22 juillet 2026
Réponse de Arc Legal Group
Dear Kirsty,
Thank you for your kind words. We are pleased our team was able to provide empathetic support during this difficult time.
Thank you for taking the time to share your feedback with us.
Kind regards
Arc Legal Group
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