Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Voir plus
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Lisez les avis des autres
The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Voir plus
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you gave advice i needed to deal with the problem with barnsley council, it seems they do not want to change this situation may need leagal intervention.
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Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Voir plus
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À propos de l'entreprise
À propos de Arc Legal Group
Écrit par l'entreprise
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Coordonnées de contact
Lodge Lane, CO4 5NE, Langham, Royaume-Uni
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
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Réponse de Arc Legal Group
We are so glad to hear that you felt supported. Thank you for your lovely review.
Arc Legal Group
Réponse de Arc Legal Group
Dear Jonathan
Thank you for your wonderful review. Glad we were able to help!
Arc Legal Group
Thank goodness I contacted this firm
They have dealt with my request for their help with considerable understanding and made me feel assured that they will help me with my problem
4 août 2026
Réponse de Arc Legal Group
Dear Maurice,
Thank you for your kind words. We are delighted to hear that you felt understood and reassured by our team. We appreciate you sharing your positive experience.
Arc Legal Group
Réponse de Arc Legal Group
Dear Ian,
Thank you for your lovely feedback. I'm glad you found our service helpful!
Arc Legal Group
Réponse de Arc Legal Group
Dear Tracy,
So sorry to hear of the poor communication!
Its looks like we last spoke to you on the 28 July 2026 and the team were to arrange a Claims form for you to get back to us, for our review.
I can see your email address is on file but it may be that we have an incorrect contact for you, if you give the team a call on the Helpline I'm sure they will be happy to check the information and send the claim form if needed.
Arc Legal Group
First class service
We have rang ArkLegal 4 times
They have been extremely professional, knowledgeable and helpful
We have spoken to Harry 3 times and he has has been excellent
31 juillet 2026
Réponse de Arc Legal Group
Dear Stephen,
We are so pleased to hear about your positive interactions with our team. It's wonderful to know we could provide professional, knowledgeable, and helpful assistance. Thank you for your kind words.
Arc Legal Group
Réponse de Arc Legal Group
Dear Anthony,
We're happy to hear that our advice was helpful to you. Thank you for your positive feedback!
Arc Legal Group
Very informative and explained how the…
Very informative and explained how the process would work
3 août 2026
Réponse de Arc Legal Group
Hi Adrienne,
We're happy to hear we clearly explained the process. We appreciate your positive feedback!
Arc Legal Group
Polite and invested
29 juillet 2026
Réponse de Arc Legal Group
Dear Patrick,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a great experience of our team.
Arc Legal Group
Réponse de Arc Legal Group
Dear Ian Montgomery,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that we were able to assist you every step of the way.
Arc Legal Group
After 7 months of misery my problems were just beginning
After 7 months of misery involving property damage, trespass, abuse, and a failed Party Wall Award - all fully documented with images, videos, and written admissions of fault - I genuinely thought that contacting Aviva to make a Legal Expenses Insurance (LEI) claim would finally bring some support. Instead, it marked the beginning of an even worse ordeal.
What followed was a confusing and stressful process of being ignored by Aviva, Arc Legal, and Irwin Mitchell. Communication was chaotic. Arc Legal’s handler told me they were overworked, likely had no cover while on holiday, and that the timescales I had been given were "not realistic".
The claim was then passed to Irwin Mitchell, who produced an assessment so flawed it was almost unbelievable: they misrepresented the situation, stated they didn’t have documents they had never asked for, listed the wrong property address, and advised me to "talk to the party wall surveyor(s)" despite me already explaining that the Party Wall process had collapsed and the surveyor was refusing to act. They even stated that HSE enforcement had not taken place, despite me uploading multiple pieces of evidence including the HSE enforcement email.
The claim was rejected before I even had the chance to provide the documents they claimed were missing. For example, they said they didn’t have proof of boundary ownership - it took me five minutes to obtain the deeds to both properties and confirm I am responsible for both boundaries.
Preparing, organising, and submitting the evidence took a huge amount of time, and Irwin Mitchell evidently didn’t read it or didn’t understand its implications.
I raised three complaints with Aviva about their process and communication failures. None were responded to. I wrote a Trustpilot review of Aviva and they told me to raise a complaint - so I raised a fourth complaint, which was also ignored.
I have now lodged a complaint with the Financial Ombudsman Service against Aviva, and will be doing the same for Arc Legal after receiving a Final Resolution Letter that reframed my complaint as being solely about "delays" and offered an insulting £30 goodwill gesture.
This entire experience has been worse than the original incident given that I'd paid these people to help me. I would strongly caution anyone relying on Aviva’s Legal Expenses Insurance or Arc Legal’s handling.
31 juillet 2026
Avis spontané
Réponse de Arc Legal Group
Dear David,
We understand how distressing it must be to face such challenges, especially when you were seeking support during an already trying time.
We note your feedback regarding the unresponsiveness to your complaints and the subsequent action you have taken with the Financial Ombudsman Service.
We will await the correspondence from the Financial Ombudsman Service and review you concerns. Though we appreciate you bringing these critical issues to our attention.
Arc Legal Group
A big thank you to Vasile M at Arc Legal
A big thank you to Vasile M at Arc Legal for his outstanding support. My case was extremely time-critical and Vasile immediately understood the urgency and worked hard to ensure everything progressed as quickly as possible. He was professional, responsive, knowledgeable and kept me informed throughout. His proactive approach and willingness to help made a very stressful situation much easier to manage. Excellent service and a real credit to Arc Legal. Highly recommended.
24 juillet 2026
Avis spontané
Réponse de Arc Legal Group
Dear Ali Pedram,
We are so pleased to hear about your positive experience with us, especially during such a time-critical situation. It is wonderful to know that our team's proactive and responsive approach made a stressful time much easier for you. We truly value your kind words and recommendation.
Arc Legal Group
I rang to speak with someone and the lady I spoke to was really lovely and easy to talk to. She was very patient and respectful. Thank you
I rang to speak with someone and the lady who helped me was very nice. She gave precise answers to my questions.
30 juillet 2026
Réponse de Arc Legal Group
Dear Dee,
We're so glad to hear our team provided you with precise answers and a pleasant experience. Your positive feedback is truly appreciated!
Kind regards,
Arc Legal Group
Staff were so helpful and polite
Staff were so helpful and polite. As I have not much knowledge on downloading files on my phone ,they were so quick to send me a paper form to fill in , I think this is so much easier for people my age . So thankyou for understanding.
27 juillet 2026
Réponse de Arc Legal Group
Ms. Jones,
We're so happy to hear our staff were helpful and that providing a paper form made things easier for you. We always aim to accommodate everyone's needs, and we truly appreciate your kind feedback. Thank you for sharing your positive experience with us!
Arc Legal Group
Helpful professionals on the phone
Helpful professionals on the phone. Just wasn't quite able to help with my issue...
27 juillet 2026
Réponse de Arc Legal Group
Nicholas,
We appreciate your feedback and are glad our team was helpful. We're sorry we couldn't fully resolve your issue.
Arc Legal Group
Réponse de Arc Legal Group
Dear Teresa,
We're happy to hear that our service was great and informative for you. We appreciate your positive feedback.
Arc Legal Group
Réponse de Arc Legal Group
Dear Ms Paul,
We are so happy to hear you found our service friendly and informative, and that our product was easy to use. We truly appreciate your wonderful feedback!
Kind regards,
Arc Legal Group
Didn't immediately take on my case and…
Didn't immediately take on my case and didn't return my call as they said they would
29 juillet 2026
Réponse de Arc Legal Group
Michael,
We appreciate you sharing your experience. We are sorry we did not meet your expectations regarding your case and returning your call. We are reviewing our procedures to ensure better communication.
Kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Ali,
Thank you for your positive feed back, we are happy we were able to assist you.
Kind regards,
Arc Legal.
Excellent start…
Just starting out with this company but so far so good.
Knowledgeable polite staff.
28 juillet 2026
Réponse de Arc Legal Group
Dear Ms Sharpe,
We are so glad to hear you're having a positive experience with our knowledgeable and polite staff as you're getting started! Thank you for your kind words.
Kid regards,
Arc Legal Group
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