Arnotts Avis 

Quality products at good prices but it's their after sales service that sets them apart from the others. Highly recommended.

My favourite childhood shop and still is

Contacted customer service by email, a young lady named Ellie rang me back she did help resolve my issue, and then I got an email off of Sarah asking is everything fixed now and up to standard. That to me is great customer service that they check back to make sure everything is ok, if I could give more than five stars I would

Excellent customer service. Received an item with a broken piece, got a speedy response. Issue resolved very quickly, with the help of an actual professional customer service person. Great experience.

Last week I was looking for a jacket to match a dress I had bought there for a wedding and had the good fortune to be helped by Sandra . She went beyond any help I was expecting, finding different types she thought would be a good fit for me. Her customer service and personal kindness was exceptional. I was very grateful for all her help with changing the dress size for a better fit and finding a lovely little jacket to match. I would highly recommend Sandra and Arnotts to anyone. Thank you for your help.

Had a problem with damage on delivery, exceptional customer service from Ellie. Highly recommend shopping with Arnotts.

The service I received from a gentleman called Keith and a lady called Bernie in the bed linen department on 25/10/2025 was exemplary and I can not praise their assistance enough.
Keith was amazing by helping retrieve my Wonder card which had a large amount of money on it and this allowed me to purchase exactly what I wanted.
Thank you Keith and also the Bernie who helped an elderly lady make my purchases easier to carry.

Margaret

Excellent customer service. Great prices for quality products. Professional, friendly staff. I had an issue with an online purchase and Kim in Linens could not have been more efficient and was so very helpful

I mistakenly ordered a duvet instead of a matress topper online. I brought the duvet back to the shop with the online delivery form and without hesitation the man I dealt with walked me down and showed me the matress topper , brought it up to the desk and did the exchange in 5 minutes. The matress topper was €10 less than the duvet and he gave me a €10 gift card. Great service

I had an extremely positive experience shopping in Arnotts Dublin today thanks to Nooreldiyah. She was so helpful, friendly and really went above and beyond to make sure I found exactly what I was looking for. It was such a pleasant experience — her excellent customer service genuinely stood out. Thank you, Nooreldiyah!

Absolutely wonderful customer service, shipping was prompt and details were updated frequently. Click and collect availability at local store for online order was a bonus.
The customer service agent was very helpful, polite and courteous and efficient at her job

Ordered some bits for family in Ireland as presents, had an issue with the address from my end. Customer service team were very helpful in solving everything - spoke to Conor online. Sorted the issue!

I would like to compliment Sofiia Klieshchova for her excellent customer service today at Arnotts. She was a pleasure to deal with and was so friendly and professional. An excellent member of staff.

Had an issue with shower caddy not sticking to tiles. Was dealt with very speedily by Amy and Danielle. Full refund offered. Am very impressed with Amy and Danielle.
Such pleasant service not often seen these days. Will continue to shop with Arnotts online as a result. Thank you

I received a prompt response to my query. Excellent service.

I have never had such bad customer experience as Arnotts online. I have tried to call them, email them and WhatsApp them for two days now and have left messages in all three ways. Still no one has got back to me and as a result my purchase has gone to a completely different address and the AI says it’s with An Post but they don’t have it. I love Arnotts and always ask for vouchers for them as presents. I have their loyalty card. I’m so incredibly disappointed with this experience. I never want to order online with them again.

Arnotts always provide excellent customer service, I've had some occasional issues following a purchase and they always follow up 100%.

When i bought a 4 set of Waterford Martini glasses there were unfortunately just three in the box.I contacted Arnotts customer service who without any delays posted the 4th glass onto me in Cork..First class customer service....thank you

Never again. Placed my very first order with multiple items and contacted customer service IMMEDIATELY after as the delivery address was incorrect. Got a reply half an hour later saying that no changes to the address can be made and the only solution is to cancel the order which I agreed to. After hours of waiting received an email that a part of my order was already shipped (1 item only) and I was charged for both the item and shipping. Contacted customer support again only to find out that they couldn’t do anything about it and advised to return the order when I receive it (How? If the address is incorrect). So I paid for shipping and item that I will probably never get :) Well done!

Dealing with a very capable person. In customer service.