Arnotts Avis 

My click and collect order .
I could not get to Dublin to collect it
Danielle from customer support by WhatsApp.
arranged for it to be sent to
Brown Thomas Cork store .
Amazing service .
Thank you so much .
Anne Cremin

Best service ever, thank you so much, specially to the customer service online team. I ordered items and it was included a summer gift box for free, which was cancelled later. After I received another box , very quick and nice! Thank you so much !!!

Great support from Danielle on WhatsApp when returning a faulty item. Easy return process too 🌟 🌟 🌟 🌟 🌟

Exceptional customer service .Always a pleasant experience shopping here .

Very bad customer service. I went to the arnotts Henry st Dublin and bought a leather shirt from the Allsaints brand. After wearing it for the third time, I noticed some white stains. I asked the Allsaints manager what I could do and if there was any guarantee because the shirt is literally new. All I received was poor treatment. She didn't let me explain. When I was talking, she looked at her phone and told me it was my fault for not taking care of the garment and that it was bad. She told me she had 20 years of experience and said it was mold and couldn't do anything for me because she couldn't take responsibility for the supposed poor care I gave the garment, which isn't true and she didn't listen. But she was very stubborn in saying it was my fault. Not happy with her response and attitude, I went to the original Allsaints store and the treatment and respect for their customers was totally different. They sent me to a leather expert and it turned out that the leather was poorly tanned from the factory. I don't understand how they can provide such poor customer service at Arnnots and have incompetent and rude people to solve problems that they clearly can't do.

Thank you Charlotte (Lingere department) for your excellent customer service. Really appreciated your help. That’s the only reason I gave a 5 🌟
What is going on? Lack of sizes of bras in stock? Seems to be an ongoing issue! Buyers! Get your act together. You are causing the company to loose business. Would only give you 1 🌟

I ordered a pair of Marco Moreo boots. Delighted with the purchase, just a little unhappy that after spending so much money on them, they didn’t come in little shoe bags

I am extreemly delighted with the Customer Service I have received from Arnotts/ Ninja
Any staff I spoke to were as helpful as they could be. So polite and empathetic. Ava Marta Kevin
However there is one person who stands out from the crowd.
This is Jade who could give MASTERCLASS in dealing with Customers. She has gone over and above to resolve my issue
Gone that extra mile
I hope she is appreciated
She is a credit to herself her family and Arnotts.
Look after this young lady. She is a treasure
Not everyone has these atteibutes but I suspect it all comes naturally to Jade.
Thank you so much Jade
Nora Rafferty

I would like to highlight the amazing customer service I received from Aislinn, one of your managers. She helped me with a lost gift card and went above and beyond. Her patience, kindness and professionalism are rare and you are lucky to have her on your team. Sinead Jordan

The customer service was excellent. I had a problem with a new toaster that was faulty through no fault of Arnotts. I contacted a lady named Lianna. Lianna was fantastic. She told me she would contact me the following day with an update and she did exactly that. Lianna phoned and emailed to ensure that a solution was found. She arranged a replacement and a free returns label to send the item back. I would shop again knowing how good the customer service is.

My 15 year olddaughter bought me a ring in Lyott for Christmas she was told but the sales assistant it could be sized as it was big this was not true it was a gold plated ring and she bought it on the word of the sales assistant. I tried to return in a different store but was told I had 6 months for an exchange in Arnotts I explained when I went back up a few days ago was told it was no problem I picked something out and when I went to pay was told I only had 28days the ring should never have been sold in the first place as it was false information about sizing and then to have picked something else and told at the last minute couldn’t be exchanged very poor communication and customer service

Received 5 star customer service from Carmel …. So efficient… exceeded all my expectations…. Highly recommend …,

Disappointed with Inaccurate Information at Arnotts

I recently visited Arnotts specifically to purchase the Hourglass lip balm in a particular shade. When I asked for it, I was told that the shade was no longer in stock, so I decided to look elsewhere. I then went to Charlotte Tilbury and explained the situation, mentioning that the Hourglass shade wasn’t available. One of the staff members at Charlotte Tilbury kindly offered to check with Hourglass directly to see if the shade might still be in stock. To my surprise, when she inquired with an Arnotts employee who worked in the Hourglass section, they confirmed that the shade was actually available, with only two left in stock.

I was disappointed by the miscommunication at Arnotts. It’s frustrating to be given inaccurate information, especially when you’ve specifically gone to the store for a particular product. I hope Arnotts can work on improving communication among staff to ensure customers receive accurate details about product availability.

Bought airfryer wrong one sent contacted customer service sorted out delivery of new airfryer and collection of wrong one. Great service

Excellent experience - purchasing on line - or in store - very helpful staff, easy to place an order, quickly dispatched. Returns (if any, usually due to mismatched size) straightforward and very easy. A pleasure always to shop in Arnotts.
Therese.

I never really write reviews however the amazing customer service I received from Lianna deserved a written review. From start to finish Lianna went above and beyond to assist me with my issue. She was extremely helpful and resolved my issue very swiftly. Thank you again for your assistance.

I was enquiring about a dress I had ordered for click and collect. I got a response within 48 hours. So happy with that.

The agent assisted me with an issue with my homewares purchase. Such a relief as these are costly purchases and it was great to have support to get it resolved with the manufacturer. I had a positive outcome and would recommend

Great quality, quick delivery, efficient customer support 👍

Highly recommend. Bought an airfryer online. It doesn’t fit, sent it back for free with no problem.