Arnotts Avis 

Very happy with the bedlinen ordered. The only negative was that I paid for next day delivery, however the delivery was split and took two and three days to arrive. I contacted Arnotts. They responded quickly and positively. Overall happy and will shop with Arnotts again.

Delivery didn't arrive and customer service were prompt and professional and kept in touch until the matter was resolved.

Ordered a radio and it took a long time coming, by which time I'd gone and bought one (needed as a gift). I returned and it was marked received over ten days ago. Again not even an email acknowledgement and service is slow to respond to my enquiries.

Can't recommend based on this disappointing experience that belongs back in the 'mail order' era.

Bought a Sage Barista machine in Arnotts for 1300 euro. After 5 months, it broke down. I rang customer service who put me through to the electrical department. Spoke to staff member, clearly giving the make (Sage) and description of problem. They sent me to Harold's Cross for repair. They told me they didn't deal with Sage machines. 124 km round trip for nothing.

I sent a message to Arnotts as my package was late arriving. I received a prompt update and delivery shortly after

I bought communion accessories- they were packages so carefully and arrived safely. I appreciate that even small cost items are packaged as if they were very expensive! Thank you Arnotts

Elaine in the Dior department is such a kind sweet soul and the lovely way she treated me today meant a lot ❤️

Shop in Arnotts regularly. Had an issue with faulty item from the jewelers section. A manager named Aishlinn was ultra professional and dealt with my query efficiently. Many thanks indeed. Much appreciated.

Excellent customer service. Very friendly yet very professional. I would highly recommend buy at Arnott's.

We have been buying all our clothing and almost everything in Arnotts, Today I was assisted with Brian and Eoghan in mens wear and have great experience in customer service on how to deal with a customer Thanks.

I had - possibly may still have an issue with an online purchase. Rachel from Customer Services has been in touch with me regarding this issue. I would give Rachel a five star rating for her assistance and positive interaction. I am hoping for a positive outcome with this query but it is now out of Rachel’s control.

Great online service for me. Just my experience but I went to buy something using a gift card and didn't correctly redeem the gift so paid the full amount on my credit card. Noticed immediately and was properly disappointed with myself as it was just an after Xmas impulse purchase. Sent an email that night asking to cancel and expected it to turn into a bit of back and forth but an email early in the morning showed it all sorted - Order cancelled, no charge on my card and I reordered it correctly then and it was delivered today (genuine 50% off as well). So all good from me.

Excellent customer service dealing with Carmel

Ava was extremely helpful in resolving my problem, which I greatly appreciate.

I visited Arnotts today and I really want to complement 2 very efficient staff members
Li at Estee Lauder counter was one of the best knowledgeable friendly and helpful member of staff I have ever encountered in Arnotts
Also Margo in Joseph Ribkoff was so helpful to me with my purchase and so helpful in trying to find a particular item
Wished me well after realising I was just out of hospital.Thank you to you both

Ordered a fairly expensive item which said they were in stock online. They took my money and gave me a date to expect delivery and then this morning emailed me to say sorry we are out of stock. With a 10% discount on anything I like. I would have liked what you said was available on site. Now I've wasted time and missed the sales in other stores. Do not waste your time shop where you know you'll get your product.

Order on arnots page 19.12.2024 show that get my package before Christmas that why I order for Xmas gift, my package collection today from shop that track number for check
CA585683947IE
On chat lady told my packed be send but that no true. That be my last order from this shop
Order number #5829438

A delivery from Arnotts went missing in the post and they replaced or refunded me for all the items very promptly!

I had an issue with a recalled product I brought from Arnotts a few months ago and I reached out to the store if they can help me out with the problem. Lianna, from the customer service team was kind enough to extend me an offer in the form of additional encore points which I can use in future purchases from one of their stores. I understand that its beyond their control on what happened to the recalled product but with the offer I was given, it was more than enough to cover the cost of buying the same product I had the problem to begin with. Well done to Lianna and to the store for helping me.

I ordered a Jo Malone candle only days before Xmas. I received same on time. Very happy with the purchase and speedy delivery.