A-ROSA Cruises Avis 

I travelled along the Moselle on the A-ROSA SILVA at the end of September. I felt incredibly comfortable on board thanks to the crew. I would particularly like to emphasise the warmth of the hotel manager and the maître. The Moselle region was beautiful to look at, even in rainy weather, and it was easy to relax. The food was very tasty and varied. Even my gluten intolerance was taken into consideration. Many thanks for the wonderful trip!

We had a lovely summer vacation on the SENA. With our 2-year-old toddler, we were always busy, felt safe, and there was always something to do (whether it was a trip into town, a nap in the cabin, or splashing in the children's pool). Our friends, also with a toddler, were equally thrilled.
The food and drinks were excellent.
You can't expect a lot from the entertainment, but it was still quite enjoyable, and if you weren't in the mood for it, you could just retreat outside and enjoy the passing scenery.
The crew on board was incredibly friendly and always knew beforehand what we wanted to drink.
The SENA is a beautiful, modern ship, and it feels like a luxury vacation.

Highly recommended!

Wir sind von unserer Flussfahrt mit der Silva auf Rhein und Mosel zurück. Die Organisation hat reibungslos geklappt, das Schiff war sauber und gut ausgestattet, das Essen hervorragend, das Personal sehr freundlich und hilfsbereit.

Dass der Tischwein aus Südafrika stammt, ist hingegen nicht zu entschuldigen, zumal man durch eines der grössten und schönsten Weingebiete Deutschlands fährt. Die Auswahl an Flaschenweinen hingegen gefiel uns dann schon besser.

Weiter hätten wir es begrüsst, wenn an Bord jeweils ein paar Fahrräder gewesen wären, die man unkompliziert spontan hätte ausleihen können; unabhängig davon, ob auch noch eine Biketour durchgeführt wurde. Die Ausleihe klappte zwar, war aber wenig flexibel und sehr abhängig vom Programm.

Da das Schiff praktisch die ganze Strecke nachts zurück legte, bekamen wir vom wunderbaren Tal der Mosel nur sehr wenig zu sehen, da täuscht die Ausschreibung.

Und zuletzt noch: Die 5 € pro Person für eine fixe Platzreservation täglich sind, nun ja, Abzocke.

Für eine weitere Reise werde ich mich genauer nach den tatsächlichen Reisezeiten/Fahrten erkundigen und verzichten, wenn praktisch nur nachts gefahren wird.

We were booked in the A-Rosa Donna from 7/9 on the Danube. What a disaster! We left from Lindt as the boat was unable to pick us up from Engelhartszhell due to technical problems. We then sailed to Vienna where we were stranded due to technical problems. We were never kept informed and had to be on board at 14:00 as the boat was “sailing”. After 4 nights we sailed to Melkt where we had more problems. We never got to see Budapest and it was the supposed highlight of our trip!
The hotel manager was useless and eventually some of the passengers were keeping the other passengers informed. The offshore manager was extremely rude and did some of the announcements in German to inform us that the English outing was now only in German.
I requested Gluten Free meals as I suffer from Celiac’s. The chefs were not informed! I got so ill and am still suffering the after effects.
Our bathroom tiles were cracked and the floors full of mold.
When I spoke to the DJ to make a request he ignored me, said no and turned his back on me. I have never experienced such a level of utter incompetence in my life.
On the last evening we had to pack and move to the sister ship Rosa Mia as the boat was unable to sail again. Most inconvenient.

Good value. Our cruise manager made sure to be inclusive of non-German-speaking guests.

We have just returned from a Danube cruise on the A Rosa Donna. What a farce! Only had 2 out of 4 scheduled stops, Bratislava and Budapest, supposedly due to high water. Should have picked the ship up in Passeau but the ship had been stuck in Vienna for 2 days when we arrived. No table service, buffet was crowded with long queues and poor food quality. Although the ship 'paused' to drop off passengers booked on a walking or cycling tour, we were not allowed off. Even when we docked again in Melk to pick those passengers up we were not allowed off. It was like being on a prison ship. Not enough information given out. PA system was rubbish, reception staff, except for 1, were grumpy. Some staff were OK but all appeared unhappy. Our cabin steward was very good and overall the ship was clean. My opinion is A Rosa dock in the cheapest areas and dock 2 abreast to save money. This expensive cruise was a real disappointment. 1 star is down to the cleanliness of the ship.

German precision !

Wirklich enttäuschend der Kundenservice … Fast unmöglich tel. Durchzukommen , keine Kulanz ; schade

We booked this cruise after seeing it on instagram as a family friendly cruise. We really enjoyed our time, our 4yr old had a blast on the boat. I think the pool really helped. The ship is very nice and the staff was very friendly, even though I didn't speak German. Very relaxing and beautiful.

Let me start by saying we have cruised on a Viking river cruise last year and actually didn’t have a great experience due to river flooding but the food and entertainment on the first week was excellent, we and felt like we were on a coach tour at times but we feel we can compare and honestly review A Rosa Clea on the Mosel .
As the only English speaking couple on board we were saved by kind friendly,excellent service staff willing to chat , each meal is in the dining room with unassigned seating buffet style with limited table service only for 2 courses at dinner time and I can honestly say that the food is very average at best ( I compare it to nursing home food but my husband thinks I’m been a bit harsh !) Strangely the cohort of all Germans onboard only a few ( 4 ) were willing to speak to us ! We weren’t sure if maybe they just didn’t speak English well ( we don’t speak German but have managed to have many delightful conversations with other Germans in our 6 weeks travel in Germany ) so each meal time we could see the dread on other diners faces as we entered the room hoping we wouldn’t sit next to them ! We actually would eat out if we happened to be in a port . Premium alcohol package isn’t top end , the white wine is like a house white and my husband couldn’t drink the red , but the beer and spirits are fine .
The friendly cruise directors tried to offer English brochures for self guided walks in town which we really appreciated , finally the so called music director was a joke , he basically played a few Spotify covers at night by pressing play and played the Piano and guitar a couple of times ( poorly ) , he didn’t deserve to be paid in our opinion, we would never recommend A-Rosa river cruises to anyone .

We were on the A-Rosa Donna from Aug 18 - 25th. Looks like we dodged a bullet. The Cruise went very well until the 2nd to last day on the way to Engelshartzell. Around 11pm, an announcement was made that we were diverting to Linz due to a 'propulsion' problem. Next morning, no info available at all as the crew were waiting to hear from head office (in Europe, unlikely on a weekend). We were offered a free taxi ride to and from Linz for the day, which we took, only to find that the city closes at 1pm on a Saturday. That evening, the 'Hotel Manager' - Kevin, told us that there were people from the shipyard coming in and out all day trying to fix the problem. I was on the sun deck most of the afternoon, and no one came or went except fellow guests walking about. We were also told at the meeting that he was confident that the boat would resume sailing the next day. Incredible, on a Sunday, in Europe!!!. Didn't happen. My Mother in Law, who'd flown from NZ to have one last Europe trip and to celebrate her 80th on the cruise was left absolutely distraught, sobbing in her cabin, on her Birthday. Hard to watch, let alone accept.
We were bussed to Vienna on the final day and that was it. Incredibly, a few days later, an email arrived asking us to fill in a satisfaction survey, which we haven't filled in.
Now, of course, there'll be the generic 'really sorry we didn't meet your expectations' etc, but they have our money, what do they care.
Ball is in your court A-Rosa, what are you going to do? Remember, this is a very well subscribed forum.

We are on A Rosa Donna. From the beginning, this cruise has been a disappointment. There were technical problems before we even boarded and had to endure a three hour coach trip to join the ship at Linz, not Passau, as planned. We made it to Vienna on Sunday, where the ship experienced more problems and we were stranded in Vienna for four days. During this time, we had very little in the way of updates. As a result, the ship could not proceed to Budapest. We finally reached Bratislava on Thursday. We have not had the experience we paid a lot of money for.
This was our first river cruise. It may be our last! We have been offered 50% off a cruise only, next year. Not good enough. Overall, a very poor result.

Arosa-Flusskreuzfahrten sind nicht die günstigsten.
5,-€/ pro Tag und pro Person für einen festen Platz zum Essen ist schon ungewöhnlich.
Jetzt kommen noch 7,-€ für Treibstoffkosten pro Person und Tag dazu. Diese 12,-€ /Tag sollte jeder bei einer Buchung beachten. Die Preise für Treibstoff sind so niedrig wie schon lange nicht mehr.
Hat man das der Geschäftsführung von Arosa nicht mitgeteilt?
Ein Schelm wer jetzt denkt, bei Arosa wird man abgezockt.
Können die Mitbewerber von anderen Reedereien nicht mal Kontakt mit Arosa aufnehmen und denen verraten, wo sie den günstigsten Treibstoff herbekommen? bekommen?

We are currently on the Arosa-Donna. We arrived in Vienna 4 days ago and the ship has broken down.
We were told that we were hoping to sail today at 14:30, it is now 17:50 and we have had no further updates.
The management on board do not seem to care. Our holiday has been ruined.
The 1 star is for the food.

Absolute Katastrophe! Kundenservice nicht existent, schlechte Prozesse
Absolut schlechter Onlinebuchungsprozess mit lauter Fehlermeldung, Kundenservice nicht existent: Bei der Hotline wird man IMMER nach 16 Minuten aus der Warteschleife geschmissen (an verschiedenen Tagen und zu verschiedenen Zeiten), E-Mails werden grundsätzlich nicht beantwortet. Da hilft es nichts wenn am Ende (vielleicht?) eine Kreuzfahrt angeboten wird. (Onlinebuchungssystem sagte ganz am Ende: Ihre Reise wurde nicht gebucht, wenden Sie sich an den Kundenservice, eine E-Mail beglückwünschte zur Buchung, Geld wurde mittlerweile auch abgebucht ... was jetzt stimmt, weiß man nicht, es antwortet ja niemand). Jedenfalls haben wir rund um die Reise nun auch andere Buchungen vorgenommen und Kosten gehabt und werden notfalls einen Anwalt einschalten. Und noch etwas: Die Antwort hier bei Trustpilot liebes arosa-Team nach nur zwei Tagen (Sie erhalten in jedem Fall eine Antwort) könnt Ihr Euch sparen. Seit 15.08. warte ich auf eine solche - die Reise ist weniger als 2 Wochen in der Zukunft. Wir werden nie wieder bei arosa buchen und können auch nur allen anderen dringend davon abraten!

We booked a Premium service level "Rhône Route Classique" on A-rosa's website for €726 per person for a lower deck cabin with porthole windows.

There were about 175 passengers on board. We were the only two non-German speakers.

The positives:
- The staff were all very friendly and most had reasonable English skills.

- Good selection of drinks included in the Premium package (G&T, Piña colada, sex on the beach, mojito etc.). They had a pilsner and a wheat beer on tap.

- I enjoyed the pool, sauna, and steam room.

- We loved the ports of call. The main attractions being Arles, Avignon, and Lyon.

The negatives:
- The A/C was unable to cool our room sufficiently at night. We were having to fall asleep in what felt like 22-23C temperatures. Oddly enough, the room was plenty cool during daytime hours.

- The entertainment on board and guided shore excursions were in German only. We didn't mind much since we weren't planning to join the excursions anyway.

- The dining room:
Lines: Waiters will bring drinks to your table, but the food is served in a buffet usually from 19.00 to 20.30. The lines were very long, and I would usually have to wait till 19.40 before it made sense to attempt to get food.

As for seating, there is enough seats everyone, but you don't have an assigned table. This meant that there was always a bit of anxietey related to finding a table for meals. It usually worked out, but one night, our regular dining room was reserved for a special event, meaning that we had to find seats in the other dining room. This was a real headache.

The food itself was hit-and-miss. Certainly nothing to write home about.

To sum it up: As a non-German-speaker, you are not getting as much value on an A-Rosa cruise as a German-speaker since they mostly cater to Germans. However, at the €726 price point, we felt that we still got our money's worth.

Arosa STELLA
Wie auch schon von anderen brichtet ist die Klima Anlage eine reine Kathastroph! Komplett unzureichend bei Heißem Wetter ! Leider war die Route auch völlig daneben! 3 halte und der Rest auf dem Wasser oder im Hafen ! ODER man hat einen Ausgflug gebucht! Ja so kann man auch Geld machen ! Da Personal aber echt SUPER FREUNDLICH ! Das Essen 4 von 5 STernen nur eben leider nicht Regional! Das liegt aber daran das eben eine Firma dahinter steckt und eben alles immer wieder das selbe ist um Geld zu sparen und zu gewährleisten das immer alles da ist und günstig. Wir hatten die komplette AL IN also keine Probleme mit getränken oder sonnstigem aber das normele zzgl Getränke Packet tuts auch ;) Leider war den Start Hafen nicht der Ankunft Hafen so wie eigentlich geplant so das man auf erhögten Kosten für Taxi und Parkhaus sitzen bleibt ! Wassser Temperatzr stark wechslend ! Kalt war normal, Tür der Dusche verzogen und undicht. Brötchen und Baguett eine Kathastrophe ! Tisch reservieren muste sein für 5€ am tag aber das war ok! Alles in allem Gerne nocm mal wenn di Klima Taugt die Route gut ist mit genug ausstiegsmöglichkeiten und die Zimmer in Ordnung sind !

A terrible bad cruise in a very cheap line. Cruising in the Moselle you expect German wines not super cheap south African wines, incredible long lines for the meals, meals that resembles a Coffe shop not a restaurante, even if we were previous informed that we can choose between buffet or table service. Bathrooms in the rooms without maintenance, two days in a row a bathroom of one of our cabins was overflowed from the toilette, not to mention to push the flush is a battle or to close the faucet in the sink, it goes for the cheapest docking place, to pay little without regards to the customers service. The itinerary was really bad, spend a lot of time, days , in places with little interest that can be visited in a few hours. People in reception are very aggressive, rude (it was a man with a beard M something his name) or quite incompetent. They cancel excursions continuously. Other ships anchor besides so you have no view from your balcony (this may not be a compnay fault), coffee machine broken at the middle of the trip. The only good thing was the room attendant and the waitress at the restaurante.

The worst cruise we been.

Paid Premium, to find that only one walking transfer and our laundry was included, by email they told us that meals were hybrid, between buffet and table service, but no it was only buffet, our allocated table for the cheap buffets was inside a small room, not the main dining, finally we manage to have a proper table with tablecloth, but the lines for serving buffets was terrible, the ship is old and cannot cope with full capacity, 2 days the coffee machine was out of order!!

Cabin assistance Nelly was terrific.
Receptionist were grumpy without knowledge of the itinerary, arrogant.
For not paying prime position, the ship was dock far away from the towns, unpleasant to walk long distances, besides nobody knows the address in Koln for the A-Rosa Silva dock, a very expensive taxi.

Itinerary bad design, 1.5 days at a couple of little towns that can be visited in 3 hrs. and most of excursions change last minute.
Preference to smokers at roof top, terrible smoke.

Never again A-Rosa cruises

Waren vom 20.-27.Juli 2024 auf der Rhone mit A-RosaLuna!
Ich hatte mit meinem Mann eine Kabine im Mitteldeck und als Verpflegung All Inclusive gebucht! Das Schiff war/ist sehr gepflegt, die Kabine und Nasszelle ausreichend groß, auch für kräftige Gäste. Das Personal/die Crew immer freundlich und zuvorkommend und hervorheben möchte ich auch die Küche, die täglich ein ausgesprochen qualitativ gutes Essen zauberte ! Es gab auch Sekt zum Frühstück und Säfte, frisch gepresster Orangensaft war ein machbares Extra! Die Ausflüge wurden von tollen, gut informierenden Reiseführern betreut!
Es war meine dritte
A-Rosa-Flusskreuzfahrt und ich kann mich nur löblich für A-Rosa und vor allem aktuell auch für das Schiff Luna inklusive Crew aussprechen!
Leider war der Anreisetag für die Fluggäste der Tag an dem einige deutsche Flughäfen -dank Microsoft- lahmgelegt waren und so die Anreise beschwerlich machte! Hinzu kam, dass wir anstatt Zustieg in Lyon dann mit Bus von Lyon nach Vernier gefahren wurden! Beides war nicht geplant und ist für keinen schön, aber kommt eben vor!
Wenn der Reisegast das eine vom anderen trennen würde, wäre mancher entspannter! Leider gibt es immer Gäste, die gerne unzufrieden sind und auch Leistung nicht zu schätzen wissen! Aber denen kann man zum Glück auch auf dem Schiff aus dem Wege gehen 🤗!