Aston Rowe Avis 13

I had a deeply distressing experience dealing with these agents.

I am a single woman and a finance professional who moved to London last year. I was shown a property on Lynton Road (15 Walter Court, Lynton Terrace, Acton) by their salesperson, Denis, who misrepresented and failed to disclose critical information about the property.

Despite specifically asking, I was not informed about the property’s history, including the fact that it had been broken into previously. I was assured that all issues would be fixed, the flat would be in proper working condition, and that it would be professionally cleaned before move-in. None of this was honoured after I signed the contract. Once the agreement was signed, the agents distanced themselves entirely and shifted responsibility to the landlord.

Gas safety was a serious concern.
Although I was provided with a gas safety certificate, there was a gas leak on the very day I moved in. I had to contact Cadent National Gas myself. This made me question how thorough or reliable the agents’ checks actually are.

No professional cleaning was done.
After repeated insistence, the landlord sent an elderly person with no cleaning supplies, which was clearly not a professional clean and completely unacceptable.

When I requested to exit the contract due to these issues, the agents were unhelpful and dismissive. Repairs were only addressed after multiple follow-ups via calls and emails.

Charlie, the Head of Lettings, was particularly disappointing—appearing polite on the surface but offering no real action. Everything required persistent chasing.

Property management was ineffective and chaotic.

My assigned property manager, Alex, went on leave and no cover was arranged. Emails went unanswered for weeks. On one occasion, I had no electricity, and my email was responded to a month later. I ended up coordinating repairs directly with the landlord.

The issues I faced included:
• No water supply for two full days
• A broken flush for three months
• Leaking kitchen tap
• Non-functional shower
• No lights in the building hallway
• No building maintenance

I also felt unsafe in the property. The main gate had NO LOCK, allowing unrestricted access. Cost-cutting repairs were done by a guy who made me uncomfortable being alone in my home.

I stayed for only six months, as continuing was not worth the stress and risk.

The deposit return process was another ordeal, delayed due to poor management and lack of accountability.

Overall, this was an experience marked by misrepresentation, lack of transparency, poor safety standards, and extremely unprofessional property management. I would NOT RECOMMEND these agents to anyone.

I have full email records, photographs, and documentation to support everything stated above, should the agents attempt to dispute this review.

Aston Rowe was the only estate agent able to find me a property after months of searching....Denis took the time to listen to my requirements and within a week found me the perfect home!

Thank you Denis, I wish the business and you continued success.

Highly recommend.

I’m completely over the moon

Thought there would be great difficulty in selling the flat but amazed by the number of viewings and offers. Eva was very proactive resulting in a completion date a lot earlier than expected.

Aston Rowe did a fantastic job with my house sale. They are friendly, efficient and achieved the asking price. They also have the best knowledge of property in the Acton area

Very highly recommended! Amazing agency and fantastic service. Everyone in the team is great but I must especially thank Hassan Mohmood, who went above and beyond to find us our property and made the whole process of first-time buying so much stress-free and easy! I must also highlight how Aston Rowe are a true local agency, really embedded in the area and community. There is no pretention or pushy, sales tactics. Instead, you will encounter genuine care and honesty. Thank you!

Good properties, easy and quick process and very kind agents. Denis is a lovely person and was extremely helpful with my new home!

I highly recommend working with the Aston Rowe team,very kind, proactive, patient and professional!

I wholeheartedly recommend Aston Rowe, Harry found us the dream house and made everything easy and couldn't have been more helpful, he was kind thoughtful and made the whole daunting experience of buying a property and navigating the system easy.

Fantastic service in the purchase and subsequent sale of our house in Acton. Hassan and Carl were very easy to get along with and readily made themselves available for what is a very stressful time for all. Highly recommend the service they provide in Acton

Aston Rowe are so local to Acton that they seem to know every house and sale that has gone on in the area for years. Our sale and purchase were particularly long drawn out and stressful, but Harry managed to convince our buyers who had been gazumped by cash buyers (who then changed their minds) to come back to us after they'd made an offer on another property up the road. Hassan pulled the chain together and kept chasing until success was achieved - they really earned their money.

Aston Rowe were excellent in securing us a sale. They were very professional, patient and provided excellent advice.

Great bundle of estate agents. They keep you well informed and are always happy to help out. ( if you for example do not have a printer to print the contract). Just a pleasure to deal with!