Atmosrx Avis 

475
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I received my order very quickly. However there was no tracking information or shipping notice sent so I was nervous to be honest but after a couple days it was in my mailbox and I love my item. The... Voir plus

Noté 3 sur 5 étoiles

The anodized chamber is nice, but it doesn’t hold much. Twisting the tip to remove and replace it gets more difficult as residue builds up around the mouth of the chamber. I prefer the magnetic tip li... Voir plus

Noté 1 sur 5 étoiles

Product doesn't work.....won't vaporize concentrate...drips all over and makes a mess...unusable....would never recommend....waste of money and time

Noté 3 sur 5 étoiles

I was looking to buy a non-orange VICOD but that model disappeared from your website.So I *bought* the RUVA and waited for shipping info, eventually to find out that it too was no longer available. I... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vaporiseurs

Écrit par l'entreprise

Atmos is the home of the best vape pen, dry herb vaporizers, e-liquid and wax vape pens. Click here to view our huge selection!


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

475 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,3

Tous les avis

(475)

3 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Called 3 times immediately after…

Called 3 times immediately after placing my order to change it. Left messages to call me back. No response from them! Terrible customer service!!
An additional email was sent to them about an issue with purchases less than one year old which are under warranty. I asked to speak to an owner as the customer service rep was not helpful. As of today, January 10, I have had no contact with owner or upper management. I received an email from customer service saying I have to wait for an owner to come into the office. Not sure why I can’t be reached from them when they aren’t in the office. I have my receipt from this order and sent it in the email. I hope they will stand behind their product. I only want to purchase new batteries not the bundle with items I have never used. I wanted to change my order and just buy batteries to replace those under warranty and was told by a customer service rep that I can’t. So I want to speak with someone else

1 janvier 2024
Logo de Atmosrx

Réponse de Atmosrx

Hi Franne,

Hope you're having a great year so far.

Please keep in mind we are not open on weekends or holidays which I believe that's when you contacted us.
Also, we ask if customers can leave a voicemail if not answered right away as we are very busy during the day and cannot get to all calls. So we ask kindly for a voicemail or email requesting a callback and we will respond before 24hrs.

As per your request, you asked to change an item as you made a mistake and due to our policies, we are not able to make any changes once an order is processed. We do make acceptions depending on the product and where your package is.

You sent an email on the 2nd of January after business hours and we responded to you the next day which is the 3rd of January with options, etc. We never received a response, we even told you we would accept a return for an exchange for the item you wanted. We have all this information via email.

Noté 5 sur 5 étoiles

Past results ARE a guarantee of future performances

I’ve purchased from Atmos in the past and wasn’t disappointed in the least. Since then, I had backed off of vaping for a couple of years due to school, jobs, etc. but after an incidental (and partially accidental) bumper summer crop, figured it was time to try again! The timing of the holiday specials certainly did not dissuade me from my new prerogative! Using the site is easy and flawless, just the way I remember and though I haven’t received the package yet, I don’t have a single doubt that what I’ve ordered will be nothing less than what is described and expected. Atmos is certainly still one of the industry leaders in terms of quality, variety, value, and I foresee this trend to continue in the years to come!

28 décembre 2023
Noté 1 sur 5 étoiles

Fragile material that breaks far too…

Fragile material that breaks far too quickly

21 décembre 2023
Avis spontané
Logo de Atmosrx

Réponse de Atmosrx

Hello,

We are sorry you feel this way.
Please don't be scared to contact us directly to inform us of an item arriving broken or anything of that sort.
Things can break during transit and even if we package it carefully, most things are out of our control.

If you had your device for a while and something happened, please contact us via phone or email.

Noté 5 sur 5 étoiles

Left a message

Left a message, received called me back within 24 hours. Calling in regards to missing mouth piece from a previous order. I had placed another order for additional accessories, which she noted. Missing mouth piece will be included with that order.

4 décembre 2023
Noté 5 sur 5 étoiles

5 stars

Smooth transaction and great holiday discounts. I’m a first time buyer and I would recommend this website to everyone.

15 décembre 2023
Noté 1 sur 5 étoiles

How do they stay in business???

I ordered 3 cartridges and 2 batteries.
-The cartridges I received were NOT the cartridges I've ordered!
The batteries came WITHOUT chargers, which makes them absolutely useless!
Getting them to pickup the phone is like winning a lottery, the same odds!
I emailed them that I want to return for a full refund, nut only an automatic response email stating that my message is VERY IMPORTANT ... bla-bla bla...
Atmostrx responded to my review stating that:"We are not sure why you stated you couldn't get a hold of us and we were communicating via phone and email. We also ask all customers to leave a voicemail as we are busy throughout the day, we always call back right away."
That statement is not supported by my experience!!!
Also, when I placed my purchase order, I didn't realize that I am signing up to spend my time in weeks and probably months back and forth email communications.
Because my order was screwed up so badly all I asked is to return their merchandise and get a refund.
Obviously, Atmosrx's return and refund is NOT a part of this company business practice!

20 novembre 2023
Logo de Atmosrx

Réponse de Atmosrx

Hello Alan,

We are not sure why you stated you couldn't get a hold of us and we were communicating via phone and email. We also ask all customers to leave a voicemail as we are busy throughout the day, we always call back right away.
Regarding the batteries, on the product page, it does show that the chargers are not included for a specific reason and the chargers are on our website to purchase.
We also have the same product in a kit that comes with a charger etc.
The cartridge you recently sent the pictures and we are reviewing the order and will resolve the issue if the information provided is correct. We will continue to message you via email with a solution. Thank you.

Noté 2 sur 5 étoiles

1) no shipping to Canada (I will have…

1) no shipping to Canada (I will have to cross the border to pick up my order 2) I'm being charged $27.52 to have 3 mouthpiece sets shipped by ground to Washington state!!! 3) age verification with photo Id required!!! and then uploading was difficult due to format limitations.

27 novembre 2023

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