Phil was amazing at aura insurance, made sure i was well informed when updating my mileage allowance on my blackbox policy. Very well mannered and polite. Would recommend. He is honestly a star and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
They helped me after I missed a payment due to an unexpected event, they was very helpful and understanding and made the whole stressful situation less stressful, thank you!
L'entreprise a répondu
I was at risk of my policy being cancelled, but after talking to the customer service team they were very helpful and told me what I needed to do to avoid it, they dealt with the problem and helped su... Voir plus
L'entreprise a répondu
Spoke to Mia James at customer service. Was completely rude and ignorant towards me not letting me speak. Also very poor communication from aura in general as they don’t reply to emails or calls.
À propos de l'entreprise
Écrit par l'entreprise
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Coordonnées de contact
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Royaume-Uni
- 0330 127 4509
- www.aurainsurance.co.uk
3,8
Bien
209 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Customer service was great
The lady who i spoke to made sure to go through all details and went over it multiple times. Was clear and explained everything very well.
10 novembre 2025
Avis spontané
Réponse de Aura Insurance
Hi Eden,
Thanks so much for sharing your experience with us. We have passed your comments onto Lorraine.
Regards,
Aura
The lady was very polite and friendly…
The lady was very polite and friendly on tgd phone
7 novembre 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Alyssa was amazing
Alyssa was amazing. I had an issue with my telematics device, and she was very understanding and extremely helpful. Without the help of Alyssa my policy may have been cancelled. Very thankful for your support Alyssa, thank you.
24 octobre 2025
Avis spontané
Réponse de Aura Insurance
Hi Esra,
Thanks so much for sharing your experience with us. We have passed your comments onto Alyssa.
Regards,
Aura
Extremely helpful customer service on…
Extremely helpful customer service on the phone.
13 octobre 2025
Avis spontané
Réponse de Aura Insurance
Hi,
We're grateful for your review. It means a lot to our team.
Regards,
Aura
Great support and friendly staff.
8 octobre 2025
Avis spontané
Réponse de Aura Insurance
Hi Octavian-Andrei,
We're grateful for your review. It means a lot to our team.
Regards,
Aura
The team member was really helpful and…
The team member was really helpful and informative. Efficiently guided me throughout the whole payment and policy process.
26 septembre 2025
Avis spontané
Réponse de Aura Insurance
Hi Shakeer,
Thank you for taking the time to share your positive experience. We value your feedback.
Regards,
Aura
Excellent customer service
Excellent customer service, clear answers to my questions and only had to wait 5 minutes.
24 septembre 2025
Avis spontané
Réponse de Aura Insurance
Hi Nathan,
We're grateful for your review. It means a lot to our team.
Regards,
Aura
Bunch of thieves and very disrespectful…
Bunch of thieves and very disrespectful staff.
They can’t even speak English properly and they are trained to bark at you when you call them. They charged over £300 for 20 days and cancelled it on me.
15 septembre 2025
Avis spontané
Réponse de Aura Insurance
Hi Paul
Thank you for taking the time to share your review.
I’d be happy to assist you with your concerns; however, I was unable to locate your file without additional details.
If you could reach out to me at feedback@premiumchoice.co.uk, I will do my best to help you.
Thank you
Kate
They never answer the phone or emails
They never answer the phone or emails. I tried to contact them about some documents they required (which I provided) for my insurance and they still cancelled my policy. They only contact you if they need payments and that's about it.
30 août 2025
Avis spontané
Réponse de Aura Insurance
Hi Lydia
Thanks for sharing your review.
I will be happy to address your situation. Unfortunately, I'm not able to find your file as your review doesn’t provide any of your details.
Please contact me at feedback@premiumchoice.co.uk so that I can try to help you.
Thank you
Kate
I had an amazing experience with them
I had an amazing experience with them, very clear on the phone with amazing support if I needed anything re-explained. Great customer service where they truly care for what you want. As a 19 year old I found them amazing to work with and such a good company to insure my car with great prices and amazing service.
9 septembre 2025
Avis spontané
Réponse de Aura Insurance
Hi Sydnee,
Thanks for your review and choosing to insure with Aura. We appreciate your great feedback and comments.
Regards,
Aura
the women i spoke to was lovely she…
the women i spoke to was lovely she helped me out a lot and directed me in the right direction and make me feel less worried
15 août 2025
Avis spontané
Réponse de Aura Insurance
Hi Caitlin,
Thanks so much for sharing your experience with us.
Regards
Aura
Réponse de Aura Insurance
Hi Florina,
Thanks so much for sharing your experience with us.
Regards
Aura
AVOID AT ALL COSTS
AVOID AT ALL COSTS !
Lost a lot of money for something that wasn’t my fault !
Total scam
11 août 2025
Avis spontané
Réponse de Aura Insurance
Hi Manne
Thank you for your review.
I'm here to help you and I'd like to review your situation. However, your review did not include the information I need to find your file.
I’ve reached out through Trustpilot to ask you for your details. Unfortunately, I haven’t received a response.
Please contact me at feedback@premiumchoice.co.uk so I can help you.
Thank you
Kate
Absolute rip off!!
Absolute rip off!!! Avoid at all costs!!! Charges me an extra 240 quid when I moved house and want about 500 quid to cancel policy after I've already paid 3500 to insure a ford fiesta for 1 year
7 août 2025
Avis spontané
Réponse de Aura Insurance
Hi Mr Rowell
Thank you for taking the time to speak with me and for sharing your valued feedback.
I’m pleased that we were able to reach a resolution together. It’s always my priority to address any concerns you may have in a timely and effective manner.
If you ever require assistance in the future, please feel free to contact me directly using the details I gave you. I am here to support you.
Thanks again
Kate
very quick to answer the phone
very quick to answer the phone, all my questions were answered, happy with the customer service.it was a pleasure to talk to Shazia at aura this morning!
6 août 2025
Avis spontané
Réponse de Aura Insurance
Hi Molly,
Thank you for taking the time to share your positive experience. We value your feedback. We have passed your comments onto Shazia.
Regards
Aura
Horrific company
Horrific company just scam you and if you drive once in early hours they’ll threaten you with a cancellation do not get insured by this company
5 août 2025
Avis spontané
Réponse de Aura Insurance
Hi
Our telematics policies monitor key driving behaviours which include your speed, braking, cornering, and use time.
Speed: Assesses your driving in relation to the posted speed limits for the road
Braking: Tracks any instances of sudden or harsh braking
Cornering: Measures the speed at which you navigate corners.
Time of Use: Monitors when the vehicle is driven, during the day and night.
These factors are combined to generate an overall score. If the overall score falls below an acceptable level, the policy cannot continue.
I need to review your journeys to gain a clearer understanding of your situation. I have requested Trustpilot to contact you for your details, but I have not yet received a response.
Please get in touch with me at feedback@premiumchoice.co.uk with your details so that I can provide you with a thorough response.
Thank you, Kate
Suzie was amazing to deal with she…
Suzie was amazing to deal with she helped me with everything and took me through plans that helped with my current situation
Thanks again x
30 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi Alexandra,
Thanks so much for sharing your experience with us.
Regards
Aura
Smiley was incredibly helpful and so…
Smiley was incredibly helpful and so kind, you can tell they really care about customer satisfaction. Thank you!
A negative would be the long hold times, and that you guys don’t check your emails
25 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi Lily
Thanks for your review.
I'm pleased to hear that Smiley was incredibly helpful and kind. We strive to give our customers excellent customer service.
If you need anything in the future, please contact me at feedback@premiumchoice.co.uk. I'm here to help wherever I can.
Thanks Kate
Réponse de Aura Insurance
Hi Seth,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
This company cancelled my insurance 3…
This company cancelled my insurance 3 months ago and are still trying to get money out of me ! Worst customer service ever. Do not use under any circumstances . Everything was great at the start after about 4 months of being with them it went down hill they were trying everything in there power to get money out of me
23 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi Demi
Thank you for your review
You haven't given any details to help me to locate your file, but if you would like me to assist, I’ll be happy to help you.
Please contact me at feedback@premiumchoice.co.uk so that I can try to help you.
Thanks Kate
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