Phil was amazing at aura insurance, made sure i was well informed when updating my mileage allowance on my blackbox policy. Very well mannered and polite. Would recommend. He is honestly a star and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
They helped me after I missed a payment due to an unexpected event, they was very helpful and understanding and made the whole stressful situation less stressful, thank you!
L'entreprise a répondu
I was at risk of my policy being cancelled, but after talking to the customer service team they were very helpful and told me what I needed to do to avoid it, they dealt with the problem and helped su... Voir plus
L'entreprise a répondu
Spoke to Mia James at customer service. Was completely rude and ignorant towards me not letting me speak. Also very poor communication from aura in general as they don’t reply to emails or calls.
À propos de l'entreprise
Écrit par l'entreprise
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Coordonnées de contact
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Royaume-Uni
- 0330 127 4509
- www.aurainsurance.co.uk
3,8
Bien
209 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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DO NOT USE THIS COMPANY !!!
DO NOT USE THIS COMPANY !!!
I DID NOT READ THE REVIEWS
I've just canceled the policy and lost almost £200 after 2 months, but I would rather lose the money than have any more of their stupid emails about my driving !!
I told them that their stupid emails will cause me to have an accident.
And you are in prison... can't drive after 11pm !!
So I stopped driving after 11pm, and the score would not change. It is almost as if they want to cancel the policy !!! STRESS DO NOT USE THEM
11 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi Joanna
I'm here to help you and I'd like to review your situation. However, your review did not include the information I need to find your file.
Please contact me at feedback@premiumchoice.co.uk so I can help you.
Thank you for sharing your Feedback.
Kate
The lady that was helping didn’t catch…
The lady that was helping didn’t catch her name but she was a absolute diamond helped out so much
9 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Changing my information accordingly
I have recently moved and required information on what the process was to ensure all details were correct and amended accordingly. The member of staff on the customer support line that I spoke to was extremely helpful and friendly offering excellent customer service and support throughout the little time it took to amend the details this really helped with the process I would have found stressful to be done as smoothly as possible. Overall, a great experience for my enquiry to be dealt with at a very high standard of customer service. Extremely satisfied with the end result.
9 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards
Aura
Réponse de Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
very friendly and helpful person i…
very friendly and helpful person i spoke up on the phone today
3 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi,
We're grateful for your review. It means a lot to our team.
Regards
Aura
Amazing customer service
Amazing customer service, the lady on the phone was efficient and very understanding with my questions and concerns. Couldn't recommend more.
3 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for taking the time to share your positive experience. We value your feedback.
Regards
Aura
Great so far
2 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
I spoke to Skylar over the phone
I spoke to Skylar over the phone, very nice and i received a quick response from her aswell! :)
1 juillet 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thanks so much for sharing your experience with us. We have passed your comments onto Skylar.
Regards
Aura
I am really happy with the price for my…
I am really happy with the price for my insurance. Hope this continues through the year.
11 juin 2025
Réponse de Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
Very good customer service
Very good customer service. The lady on the phone with me this morning was incredibly polite. I cannot remember her name but she was lovely. First time with aura and so far so good, let’s hope it stays that way :)
27 juin 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Réponse de Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
Réponse de Aura Insurance
Hi,
We're grateful for your review. It means a lot to our team.
Regards
Aura
Customer Service Experience
The lady on the phone was very helpful! Explained everything very clearly and sorted the issue out swiftly.
23 juin 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Réponse de Aura Insurance
We're grateful for your review. It means a lot to our team.
Réponse de Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
The lady was really helpful today and…
The lady was really helpful today and dealt with my enquiry.
The only complaint I have is that the time waiting for the call to be recieved was long!
3 juin 2025
Avis spontané
Réponse de Aura Insurance
Hi Henna
Thank you for your review. I am delighted to hear that our agent was really helpful.
Thanks Kate
Absolute scam
Absolute scam, we have now wrote to the ombudsman- my daughter changed her address and that cost £250, and then coz it’s a slightly more rural area wanted an extra £100 a month!. My daughter has been offered a company car now, and we gave them two wks notice that will be cancelling and they want the whole years money- as apparently you can’t cancel🤣. So now I have got the ombudsman involved. I am looking forward to this company being struck off. Do not use!. 2 Bob scam company.
16 mai 2025
Avis spontané
Réponse de Aura Insurance
Hi Lucy
Thank you for taking the time to write your review.
Unfortunately, I have not been able to locate your policy as you have not given us any details.
We offer several options for customers who wish to cancel their policy. You can cancel by calling us, sending an email instructing the cancellation, or completing our online cancellation form. Only the policyholder may cancel their policy.
If there is an open claim on the policy when it is cancelled, the insurer will not issue a refund of the premium. If the claim is settled non-fault at a later date, the insurer may issue a refund of premium.
As your insurance broker, we do not set the insurance premiums; this is determined by the insurer.
One important factor in calculating your premium is the policy address. The insurer may apply an added premium depending on where the new address is. If you choose to pay monthly, we will adjust your payment plan to reflect any premium increase.
Please reach out to me at feedback@premiumchoice.co.uk. I look forward to hearing from you so I can help you.
Thanks
Kate
Réponse de Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
I would like to thank Mia James
I would like to thank Mia James, For being so kind and helpful this morning. The way she dealt with the issue was amazing and i appreciate the help thank you
28 mai 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for taking the time to share your positive experience. We value your feedback. Your comments have been passed onto Mia.
Regards
Aura
Lisa helped make my experience as easy…
Lisa helped make my experience as easy and straightforward as possible so I owe a massive thank you to her for helping to give me piece of mind throughout the whole process
23 mai 2025
Avis spontané
Réponse de Aura Insurance
Hi,
Thanks so much for sharing your experience with us. Your comments have been passed onto Lisa.
Regards
Aura
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