AutoEntry Avis 

Sukhi was really helpful. Had a look at the issue and resolved it straight away. That's what you call "real-time". Thank you

A week ago Autoentry upgraded there mobile app and followed it up with a general communication to users. From a "Look" point of view its a great improvement. However there was one piece of functionality that was removed and this was not covered off on the communication -"Payment Accounts".
This was used by the uploader to notate if a payment had been made outside of the regular bank account - IE: Cash, Visa card.
Off the back of this change we received a few calls from our clients asking where this section had gone? So, off the back of these communciations we reached out to AE on the chat line. We explained what we believe to have happened, and supplied screen shots of the pre/post app screen changes to assist in the investigation.. Now normally our interaction with AE is pretty good, however this time we were made to feel that we were talking rubbish and wasting their time raising this issue.. Comments such as "Im not sure what you would like me to do here" and "Unfortunately, the mark as the paid feature isn't available on mobile nor ever was available on mobile." were received. So after shouting at the screen I picked up the phone and called the central helpdesk number in London. The person I spoke to (apologies I didnt get a name) was helpful person advised that they would investigate and advise. It now transpires that the functionality was in the system but it was removed as part of the app upgrade... The challenge is "Why was it removed" and "When will it be reinstated". At the moment we have a workaround, which is additional work for us but for how long do we have to support that?

Brandon was very helpful with my issues and even though it took a little while to get it sorted, we got there in the end and everything's now working again which is good.

Brilliant so far exceeding our expectations, the online helpdesk is great

Things go awol from time to time. No particular reason other than the complexity of modern integrated systems. In such circumstances, a good support team who assists and gets things sorted is needed. AE has such a team. As with other instances, today's support assistant seemed to be painfully slow in resolving the issue. However, as before, it is methodical, and you know work is being done behind the scenes. Clear instructions are given when you have to do remedial stuff on your side. Elsewhere, I have suffered from slap-dash, speedy support, which confuses, makes things worse or doesn't actually fix the issue without another session (or more) to do so. AE's support is the complete opposite of such experiences.

Today's support was just great. Thank y'all

Brandon is a big help. He is nice and responsive. He also proposed a solution for me to my query which I can use next time I encounter such dilemma.

Brandon was a great help and resolved the issue straight away. No links were sent, he dealt with this for me immediately. Thanks Again :-)

Great customer service! Answered my questions quickly.

Concise easy instructions problem resolved quickly

Online chat was amazing! Answered my query within minutes and stopped me going crazy! The customer service has been outstanding so far! :)

Fast IT support. Everything was quick.

Brandon was very helpful. Shame that yet again i needed help as AE has obviously yet again changed a setting!

speedy response and very friendly and helpful

I would like to be able to give 2 separate reviews; 1 for system/process and 1 for people skills.
The process took far too long to complete and cost us a significant amount of time and energy.
The team member Vivek was absolutely delightful to deal with and was determined to resolve our difficulties.

Quick response. Helpful and friendly communication. Resolved query in a timely manner

Very Helpful!
Brandon assisted quickly and professionally.

Brandon was cheerful and very helpful while dealing with my query. Much appreciated.