Avant Homes Avis 3 125

We have just reserved are forever home - Plot 163 - at Bennerley View. In what turned out to be a frantic process of selling our house, we cannot thank Sarah and Kornelija enough. They have made the whole process of securing the plot a breeze and kept us up to date as things progressed.

Julie and Keith have both been amazing, so helpful and gone the extra mile 🤩

We moved into our new house a couple of months ago and had a few things to fix as per snagging!

Andy Jones popped in to fix a few problems and he was very progressional, approachable and helpful! He was more than happy to assist with any future problems too!

Holly and Tracey in customer services have been equally as helpful!

This is a review specifically for Andy (Avant joiner at the Tranent site).

Andy was booked to resolve a long‑running issue, and although the root cause turned out to be something he couldn’t remediate on the day, he handled the situation with complete transparency and professionalism. What really stood out was his willingness to help with an unrelated issue I mentioned in passing — he fixed the front door immediately and without any prompt. That level of initiative and customer care is rare. I’d happily recommend Andy to anyone looking for a reliable and genuinely helpful joiner.

Really positive experience at Strawberry Fields, Carlton. Love the house, few snags picked up by our professional snagger which were all resolved quickly and without dispute. Everyone really friendly on site and can't do enough for you 👍.

Alison at the Honeyman Park site made it so easy for us. She was a wealth of knowledge but also funny and kind throughout the whole
Process even though we just turned up. We can’t wait to continue working with her whilst the house is complete

Couldn’t have asked any more of the Avant staff at highstonehall, Hamilton. From the saleswoman Jenn to the site team Martin and Chris. Very welcoming and always available if we need help or advice.

We bought the house based on the previous reputation of the quality of the homes that Avant used to be. As per the other reviews, we have had issues with things not being sorted out. And being ghosted, it's taken months to even get people around to agree to get to sort our garden out, which we paid for and still it's not been sorted.

It's clear that this company is no longer the high quality level of company that it used to be. And it is making houses now on the cheap, and the customer service is non existent, even though they think that it is existent.

Being a business owner i would not normally put a review like this however, it is just getting ridiculous now. We paid over 2000 pounds to have a lawn put down, however, again they just put it down on old rubbish building site. Soil and literally it has sunk and not grown properly. Even after, asking them before to make sure it is done properly. They've refused to give me a refund on it and are trying to just get away with cutting and resending it. We'll see how it goes, but this will not be the end of it if this is not sort out properly.

From the very beginning of the reservation process, Keiran Wilmot (Hackett Grange) has been excellent. He made what can often feel like a stressful stage, incredibly smooth and straightforward, clearly explaining each step and ensuring we always knew what to expect next. His communication has been timely, clear, and genuinely helpful.

During the personalisation meeting, Keiran took the time to understand what we wanted from our home, and offered thoughtful suggestions. It felt like he was genuinely invested in helping us create the right home.

What we’ve appreciated most so far, is the level of professionalism paired with a friendly, approachable manner. Keiran has been easy to reach, quick to respond, and proactive in keeping us updated throughout the process.

Overall, Keiran has made the entire experience so far with Avant Homes feel positive and well-supported. We’re genuinely grateful for his help and would highly recommend him to anyone beginning their home-buying journey.

Abi was incredibly helpful and answered all our questions patiently and professionally. She was knowledgeable on all aspects of the new build estate and homes and was really easy to talk to and find out more.

Moved in November. Still waiting on all the snagging being completed. Sent an email on Thursday asking for an update; as usual was “ ghosted “ and now have an out of office email from Holly who is on annual leave. It would be courteous to reply even though if the questions could not be answered before annual leave started.

Andy Jones and Paul Weatherston did a very good job, and advised us for the next visit scheduled for May

Great experience good communication great service

Chloe Preston was so helpful, friendly and knowledgeable and made my experience at Eden Fields absolutely fantastic. Looking forward to my move more than ever! Thanks Chloe

The team member was very nice and welcoming,showed me around the property and was very knowledgeable.I was very happy with the whole process

Excellent customer service. Highly knowledgeable and no pressure.

Andy Jones done an amazing job helping fix our master bedroom doors that came off the rails.

Always been extremely personable when at the house helping out.

can’t s speak highly enough of him

We have now been in our house for nine months and today Andy Jones came to fix an issue with a couple of our internal doors.
He’s done a few wee jobs for us before and as always he was friendly, efficient and went over and above to ensure everything was completed to our satisfaction.
Andy is a pleasure to have around, he manages to be chatty whilst still getting on with the job and he is also brilliant with our four house cats who like to keep an eye on him. Thanks very much for a job well done

We recently purchased our new home at Avant Darach fields.

Initially we were dealing with Caroline the sales advisor who was absolutely lovely and really helpful and informative when we were reserving our plot.

We’ve been in the house now for about a month and as with any new build we have had a few snags that have been needing to be dealt with. The majority have been sorted really quickly with a few things outstanding hopefully to be sorted soon..

Since moving in we have dealt primarily with Andy, the assistant site manager. Andy is such a nice guy, he is really approachable and can’t do enough for you. He’s been a brilliant help when it’s come to sorting the snags out and in a timely manner. We’ve really appreciated how friendly he’s been and guided us as it’s our first time purchasing a new build! He’s kept stress levels low especially with me being heavily pregnant! We’ve also met Rory the site manager a couple times who’s also been lovely!

Would recommend avant homes based on our experience so far and the Darach fields site.

We nipped in to Earls park, Holmewood and met Tasha with her huge smile and infectious laugh! Wow what an amazing lady, straight away made us feel relaxed and welcome! Gave some amazing advice about my situation and affordability, she gave me the details for James Leighton and spoke very highly of them. She encouraged me to try, even though I knew I was looking for a shared ownship schemes. She was not wrong and although my affordability didnt work out for a property at Earls park they have helped me with a mortgage in principle for a shared ownership! So thank you again to Tash, you are an absolute creddit to Avant! Lots of laughter from Lucy and Sandy